Unfortunately, what started as decent service turned into an extremely unreliable experience. The…read moreservice became more and more inconsistent until there were weeks when our pool simply wasn't being serviced at all. We repeatedly had to reach out and ask when someone was actually going to show up. The most frustrating part is that we never missed or delayed a payment. We held up our end of the relationship, yet the company showed very little regard for holding up theirs. Going weeks without service and having to chase down your pool company is not acceptable. Communication was poor, reliability was virtually nonexistent, and the overall lack of professionalism was extremely disappointing. A business cannot expect customers to continue paying for a service that they have to repeatedly remind the company to actually provide. I'm leaving this review as a warning to potential customers: if consistency, communication, and reliability matter to you, I would think twice before hiring this company. Unfortunately, I don't believe we are the only customers who will eventually become frustrated by this level of service.

Beware of this contractor!! The owner, Tom Hathcox, did not follow our written contract,…read moreeliminating critical items just to cut corners. Drainage for my retaining wall and aggregate backfill was not installed as per contract. This caused my entire project to fail. Then he basically left the collapsed mess for me to deal with!! Worked on job for over 9 months!! Should have taken a month to finish max!! Constant lies from Tom Hathcox throughout the job! I told him I will have to sue him for this mess and he told me, go ahead, I'm broke. I am now taking legal action against him and his company. Stay away from this company!!!!

100% agree with both previous reviews about Tom Hathcox and Kalvin's Pools and Spas. As the old…read moresaying goes, Tom robs Peter to pay Paul....except even Paul doesn't get paid most of the time. He has stiffed numerous subs from what I hear. We canceled our contract prior to any work ever starting or any permits being granted, yet Tom refuses to give the money back. I fully intent to exhaust all efforts to see that justice is served. He has ripped off so many people that he thinks he's entitled to the money. Most crooked contractor that I have ever come across. They change their company name on other websites to hide the bad reviews. He does business in Slidell in Lakeshore Estates, etc. so please share with anyone you know in the area. DO NOT use this company for your pool building needs. His low ball offer that he will make you isn't worth the headache!

Matt has done a fantastic job making my pool looking great! The last company I hired completely…read moreruined my pool and Matt came in and fixed the problem and now it looks great! He also has done a great job with my hot tub. Matt is friendly and professional and I appreciate his knowledge. I highly recommend this company.

Do not Hire this company!! I hired Matt to maintain my pool he serviced it three times and by the…read morethird time he had done so much damage to my chemicals I had to drain my pool and refill it. I have had this pool for seven years prior to hiring this company and never had this issue. I had my chemicals tested at Clearwater Gulf Coast two weeks prior and there were no Issues with the Stabilizer. I had my pool water tested today by Clearwater Gulf Coast and my stabilizer level was 140 -150. This water is not safe to swim in and the day prior my pool was serviced by Matt from Biloxi Pool and Spa. Matt told me via text that I was all set and my pool looked good and that he added chemicals to make the chemistry right. I was not at home when the pool was serviced and I took Matt's word. When I looked at my pool the next morning the bottom was dirty. I immediately brought my pool water to be tested and that is when I found out my chemicals was so off my pool would need to be drained and refiled. I asked matt if he had used chlorine Stabilizer and he avoided the question he finally admitted that he had but he would not tell me how much stabilizer he had put in my pool. I asked Matt to stand behind his work his response was "You never paid me for me to stand behind it."

Designer (Amy Wright.) 5 stars Sample selection coordinator…read more5 stars Construction superintendent 2 stars Construction scheduling 2 stars Pool School & Service tech (Brian Heathcoe). 5 stars Dig day to completion 10 weeks I'll start my review out by saying that I am happy with my pool and I did recommend Blue Haven on the Gulf to someone recently, and I will continue to recommend them, but with stipulations. To make a long story short the process from dig day forward was very frustrating. I am a home builder, so I am familiar with construction processes, contractors, and scheduling. In the very beginning, I requested to be given a seasoned superintendent for my project. What I got was a messenger. 99% of my questions could not be answered, and unfortunately a few build details were overlooked or installed improperly and had to be corrected. This was not because I did't express my concern but more because it just went in one ear and out the other. I ended up working with John the manager after a certain point in time. Fortunately, he saw to it to make things right. My 1st pool school was rushed and lacked the "Congratulations on your new pool, I'm here to teach you how to maintain it" attitude. This was my first pool, I was a deer in headlights. Eventually, they sent a second pool school technician to me by the name of Brian Heathcoe. What a wonderful human being Brian is!. He showed me every process on maintaining the pool and was patient enough to answer my 100 questions. I've had my pool for 10 months now and there has been a time or two when I was unsure of something and reached out to Brian on his cell phone. He answered immediately and took care of me. He has since been promoted, and I can understand why. Blue Haven needs to hire more people like Brian! My bottom line suggestion is if you go with Blue Haven on the Gulf make sure you communicate and hold them accountable to what they say they're going to do. One last thing, if you want an amazing and patient designer then ask for Amy Wright!

Do NOT use!!! Paver installation after 18 months is horrific. we had to pay an extremely large…read moreamount of money to replace all paver sand due to the ineptness of the employees of Blue Haven who installed the pavers. after the paver sand was removed - it is appalling how they dtabd by this work. They blamed the heat in Alabama for the amount of weeds growing and mold to which all the companies that quoted to fix knew first it was a Blue Haven installation based on poor quality and that the issue is not the heat.

I thought I had come back here and changed this review previously, but using the app again, I…read morerealized I had not. I am amending my review. Initially, I gave Lee swimming pools a very poor rating. After being contacted by Joel (the owner) after my review. Joel came out and made everything right. Being in business myself, I understand that sometimes associates or employees don't always make the right call. It happens. This was the case in my situation. Joel personally came out and rectified my problem. He also offered to give me my money back, which I did not accept. My only goal was to get the work completed that I had paid for. Joel seems like a standup guy, and cares very much about the quality provided by his business. Very sorry that I had not amended this sooner.

Great design work, attention to detail and follow through on everything. I highly recommend this…read morecompany. Joel did an awesome design, very transparent and detailed and saw it through till he saw our smiling faces.

I am extremely pleased with the service I have been receiving from Premier Pool Service and my…read moretechnician, Tyler. I reached out to Devon after being frustrated and disappointed with several other pool services. She was transparent about her company's pricing and policies. Following our conversation, I received a copy of the policy, pricing options, and expectations of both the company and the pool owner. My pool is cleaned and maintained weekly. I receive an email with before-and-after pictures and all chemical levels. In addition, the email includes instructions to help me maintain the pool throughout the week. I have recommended Premier Pool Service to friends and will continue to recommend them.

Outstanding Service, great techs and always on time.... Highly recommended…read more Great value