Unfortunately, what started as decent service turned into an extremely unreliable experience. The service became more and more inconsistent until there were weeks when our pool simply wasn't being serviced at all. We repeatedly had to reach out and ask when someone was actually going to show up.
The most frustrating part is that we never missed or delayed a payment. We held up our end of the relationship, yet the company showed very little regard for holding up theirs.
Going weeks without service and having to chase down your pool company is not acceptable. Communication was poor, reliability was virtually nonexistent, and the overall lack of professionalism was extremely disappointing.
A business cannot expect customers to continue paying for a service that they have to repeatedly remind the company to actually provide.
I'm leaving this review as a warning to potential customers: if consistency, communication, and reliability matter to you, I would think twice before hiring this company. Unfortunately, I don't believe we are the only customers who will eventually become frustrated by this level of service. read more