Will it get better?
Towards the end of 2025, the whole guitar/bass/amp section shifted. It feels less cluttered and somewhat more organized...however, it is very difficult to find a cable that's more than a foot long or permanently affixed to something preventing you from playing comfortably. Half of the actual playing space is consumed with gear to the point where 95% of people playing have to move to allow people to browse. It's like they make it difficult to play in-store on purpose. Not to mention, the gear on the ground is beat up from years of being in the exact spot - still sold for full price. Knicks, scuffs everywhere, knobs falling off, actual pieces missing from the gear, etc - go online to their store page - "great condition" - maybe during intake 2 years ago. Pedals are neatly fashioned to a board for a nice display with all of them powered - just can't actually use any of them? Kind of pointless to have them powered then right? Was playing an electric in the used section and enjoyed it, took it up to the front to take it home with me and was denied. Someone had bought it online a few hours before and it hadn't been removed from the floor yet. Wasn't too upset as I'm sure it happens, but why put online models on the floor anyway?? Acoustic section is the cream of the crop of online used section catfishing. Was browsing the website for a particular model and found the exact one in Charleston's inventory, great condition, decent price - I was genuinely shocked as this never happens due to the size of the store and their limited inventory. Got to the store and went straight for the guitar, just to realize - the entire thing was borderline unplayable. Action through the roof high, finish separation cracks from humidity (A Charleston given I suppose) and rusty strings that barely carried a note. Immediately put it back. While I was there I began to notice a common trend...a lot of the acoustics in this section were the same way. I tried roughly 12-15 different models. All rusty strings, all out of tune. Wasn't too surprised as many hands probably play these everyday, but the action on at least 10 of them were either unplayable or uncomfortable. For an acoustic...that's a big issue. This wasn't just some cheap brand from the 80's, this was the highest of high end Martin's and Taylors (still priced 2K+ btw). The only decent playing model there, was their J-45 and Hummingbird's hanging behind a padlock. Don't even get me started on the multiple physically broken classicals that were hanging for months...
If you've been to this store, it's pretty easy to see this is a try it before you buy it store - and by "buy", I mean buy it elsewhere or online and have it shipped. Every GC I've been to outside of CHS feel premium and an experience. This feels like GC slapped their logo on a pawn shop back in the early 2000's. I have a personal rule for this place, small gear like strings and picks sure, absolutely nothing off the wall unless it's dirty cheap. No rules for the gear typically results in mismanagement of the gear. Kids playing multi grand instruments and leaving them on the ground, people relying on amp tuners and popping strings right and left, guitars and basses literally stacked on top of each other in a gear rack in the corner, etc., etc.
Then there's the in-store performers. Not really joking either. Multiple trips, I've noticed the same people perform for everyone in the store at incredibly loud volumes. If it happened once or twice, no biggie; however, they are known to come in and do this pretty much every weekend. Typically, everyone trying to play at this moment gets up and leaves. Even went late one evening and one of them was shooting a music video with an iPhone while everyone else could barely hear at the checkout counter. It seems like it bothers the employees just a much as the customers, but yet, it continues.
I have hopes for this store, considering it is one of the only places to try gear in CHS. Maybe with GC's new CEO, things will change, however, the in-store experience at CHS is just not what it needs to be. Especially compared to other GC's across the country. read more