Great customer service, no problem walking in and trying out a few guitars. Super friendly people working there.

Super nice and very thoughtful people who works here. I called and asked for a couple day on a guitar and every person was awesome. I'm am super thankful to have people helping me with their customer service. If you ever want any help on guitars stuff, I highly recommend giving them a call. They will make your life super easy and they will be patient with you. read more

Big shout out to Lane and the rest of the crew. I bought a guitar there and did not buy the extended warranty. I liked the guitar a lot, but there was an intermittent buzzing sound. The technician got rid of it but it came back months later. Lane looked for a replacement but came up empty. He found the next version of the guitar, which was more expensive, and replaced it at no extra charge. When I go back in there he asks how I'm doing with the new guitar. I couldn't be happier. read more

Always treated me well and very fair. LOVE the atmosphere there. feels like a real music store not some corporate sterile enviroment. staff is knowledgeable. read more

Cool. Staff was nice. Good selection of guitars. I liked the little acoustic room they had. Cozy vibe.

Saw them restocking cracked neck guitars after someone Told them it was cracked! Orders are slow or backordered. Too much from China and overpriced! . read more

Extremely poor experience in my initial attempt to get information about buying my first electric guitar. No effort at all by any staff member to inquire about my needs, although several were simply just standing around talking, socially with each other. after interrupting them and asking for service, I was simply directed to one product. That was a complete package. This is the only information I was offered. No critical advice, no opportunity to handle any guitar. Overall, as I stated, this was a very poor initial experience, and I am sure that I will find more receptive staff and Service elsewhere. read more

Always get the help I need and the items I want. Always. This place gets a lot of bad reviews from needy people that want someone to hold their hand as they shop. I've seen it first hand in the store too many times. These guys don't have time to show you how every little thing works. Suddenly no one has ever heard of Google?? Seriously, put a little effort into learning about your instrument. The internet has a ton of great information in case you didn't know. A guitar shop has a different atmosphere from Crate and Barrel and you'll still get some decent help if needed. The other cool thing is if they don't have it, they will order it for you. Last thing, it's a guitar shop. If you want the red carpet treatment then you're probably not going to make it very far as a musician. P.S. If you're a drummer in the area why are you not shopping at Dales Drum Shop? Put down the sticks. You just don't have what it takes, kid. read more

I traded in my old keyboard for credits to use at Guitar Center to purchase a new keyboard. I made this purchase on April 6th, 2022. They gave me an expected date of 04/20/2022. Then sometime in May, then sometime in June, then July 22th, then July 29th. Every single time I would speak to them the date kept getting pushed further back. Every time, asking me to pick out a new piano instead. Finally on August 2nd, I chose a new keyboard when I was told the new date of August 10th for the keyboard I purchased in APRIL! I'm a musician, I write music, I need to practice. I missed out on gigs and months of practicing. Finally on August 3rd I chose a different keyboard. Thankfully, they gave me 20% off the new keyboard and offered expedited, free shipping. The following day, my keyboard arrived on my porch damaged to hell. The box was so smashed the keyboard on the inside was broken. Two keys smashed down permanently and the plastic casing broken. I called Guitar Center immediately and they requested I print out my own label and wait for UPS to come back to get it and wait yet again for another keyboard to ship. I said no, tell me the closest location that has the same keyboard. An hour away. So I drive an entire hour away to pick up my new keyboard. NO offer to help me carry the broken keyboard in from my car. Two men stood at the counter and watched my 5'5" female self drag in a box larger than me and struggle at the door. No offer to compensate me in ANY WAY on how much time I've spent trying to just get a keyboard. I am so angry with how I was treated and how much happened and all I got was a 20% coupon for my troubles. On top of all of this, the original keyboard has built in speakers. When I ordered my new keyboard, no one mentioned it had no speakers and I'd need my own amp. So, that will add MORE money to final cost. I will NEVER recommend Guitar Center after this horrible experience and the loss of practice of the last 4 months. They do not care about their musicians whatsoever. One last thing to add, I had purchased a warranty on the original keyboard I wanted. But because the new keyboard was $300 more, even after the discount, I am completely unable to afford a warranty for the new keyboard and no offer to give me a warranty on the new one at any discounted rate or help. Worst customer service I've ever dealt with. read more

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Stopped in here while traveling. No staff ever said hi or offered any help. When testing out speakers, several were hooked improperly. You'd think if they heard someone testing speakers, some employee would come over but no luck. The place was wiped of most stock and very disorganized. I found one thing that was marked on sale. At the register the price was not as listed on the shelf, and the cashier claimed the sale had ended yesterday. Their store was filled with the same signs for the sale. Offered no other option and was a waste of time. If I'm shopping, the price listed better be the price I'm paying. read more

Posted on google review first sorry meant to put on yelp as well. This was roughly a week ago! THE worst of everything at a guitar center I've ever experienced! Not only was the place an absolute wreck and filthy stuff just littered everywhere no one trying to clean up or straighten up. The 5 or 6 employees all standing up front seemed annoyed they had to answer questions from customers. I get the whole short staff stuff but 5 or 6 just all behind a counter? Come on! Then as I finally have to literally almost beg a girl to go to the drum section after she tried very hard to just blow me off I asked about an item they had on demo with a price tag I wanted to buy she wanted me to just take the floor model no discount offered nothing. I sat there and seen 15+ people hop off and on the thing and who knows how long it's been out no thanks. I ask if she has any in the back if so I'd like one she says she'll have to go look. She never came back! After waiting for 15-20 min I see her up front behind the counter again. Meanwhile I witness at the minimum 7 people looking for assistance to get items in drums! All of them just left. I finally walk up and say I'm assuming you didn't find it "oh yeah sorry I got side tracked" despite me seeing her look at me a couple times while I was back there waiting. So I'm sure the employees could care less but I came in today to buy a throne (229.99) I was also deciding between a couple pedals ($300-$600) I also needed to replace a few heads on my bass and a couple toms also wanted a back up for my snare so another $200-$300 while there was going to grab a new DW stick bag $30 and they had my sticks in stock luckily at $12ea so easily walking out with a thousand or more instead I walk out with nothing! Meanwhile as I walk out I over hear another couple upset they were calming their kid down saying they would just go somewhere else and get him his birthday present of a guitar and amp because they couldn't get a minute of an employee's time to get a guitar down the kid says well we could have got the amp they state if they can't help us we aren't giving them our money and I don't blame them. It's sad really noone expects magic from a short staff (6 should be enough) but to just not give a crap is an embarrassing look for such a large brand. They wonder why people buy online anymore well there you have it had I got 5mins of time not even looking for advise just basic customer service they would have made a $1k from me today that's just 1 guy think of all the others just walking out!! If you were a manager there today On Sunday you should be embarrassed and be prepared to be shut down eventually if you were not there today you need to seriously have a talk with your employees and understand the only way the place stays open is by the people walking in the door. I understand GC has an online presence as well but why would I buy from them online when treated like this in the store!! read more

A couple people ahead of me at counter. One getting a new head installed on snare drum. However, the second counter attendant had his feet super glued to the floor behind his computer screen. Rarely looked up, offered no assistance. The one guitar I was interested in (middle row) had the tag turned over so I couldn't read the price, both the guitar and tag were out of reach. The other was on the top row and completely out of reach. The first guy who had been changing the drum head disappeared and didn't return. Superglued feet never made any effort at all. Finally just left taking my money and future business with me. Can always do better on Reverb anyway. Shows how low employers have to dip these days just to get a warm body in the store. read more

Looked around for a piano on Black Friday and the team was helpful, but I didn't have a large enough vehicle to transport and plus wanted to make sure it's the right one for our daughter. I secured a larger vehicle on Saturday and went to pick it up and unfortunately the last one sold. Asked for a rep and the rep wasn't any help. When asked about the item being replenished it said they could get one sooner, but it would cost an additional $60+ shipping fee to their own store. The rep in the end played Monday Morning Quarterback and stated we should've bought the piano on Friday. We did send an email to guitar center about our encounter, but never received a response. Sorry, I just don't recommend Guitar Center in Harrisburg. read more

Went there to find a microphone, nobody offered me assistance until I asked for some. I asked for good microphones and the employee pointed me to some expensive ones that I started were out of my budget. After explaining my budget he pointed me across the room and just left my side. Had to get him back just for him to look around with me and offer no help. Downloaded yelp just to review this guitar center. read more

its a dam circus there! very disorganized, ignorant, lying and lazy employees. manager clearly has no clue as to whats actually happening in store he is only told employee version of stuff. but on another note i will NEVER go to harrisburg guitar center again. that place is a joke. people like that are going to be why you lose customer revenue at that location. (i am forced to add one star to submit review even though gc harrisburg deserves ZERO) read more

Two weeks ago, we bought an electric piano online. Also ordered the bench and stand separately in same purchase. Last week got a confirmation email that our purchases arrived. Drove 50 min to pick up to find out only stand/bench came as they come in same box.... asked to have the keyboard shipped to the house, a week later, no keyboard. I have spoken with the same employee 3 times now, including the time we met face to face, and "the keyboard has yet to come...very confused why it has "d Will be cancelling my order and buying elsewhere. Only getting two stars because we have bench and stand. Update: called customer service to find out what was happening after realizing the keyboard I purchased didn't even exist on the website anymore. Turns out they were just gonna send me a completely different(cheaper) keyboard without saying anything. Cancelled order read more

Was able to rattle a cage or two on the corporate level. This is how that played out: Last Thursday I received a call from Los Angeles, GC Customer Service Corporate level. The gentleman I spoke with stated that he was aware of my experiences, and although he was sorry things happened as they did, and would investigate the matter. He told me if I ever wished to give them a second, third, or fourth chance, to call him and he would make sure I had a good experience. My response: Although I appreciate your taking time to contact me, there is not one single fiber of my being that says having to call corporate to make sure I am given good customer service (as if I were asking for a special favor in asking for decent service), was the right thing to have to do. I told him that I would remember that, and called it a day. This morning, I decided to put that to the test. I called about an item located in Falls Church, Virginia. The price was right, and by right, I mean the lowest on that item ANYWHERE. Their website states that you can utilize paypal. In fact, it says this EVERYWHERE on the website. I tried. Guess what? You can't. No apologies, you just can't for this item. I can't recommend this company for anything, but the woodpile. Burn it and start over, with customer support in mind the next time. read more

What's the difference between this GC and the Cub Scouts? The Cub Scouts have adult supervision. Very unhelpful and very unapologetic manager named Jen. I won't buy from them again. read more

The staff is awesome! They are always willing to help get you exactly what you need! If an item is not in stock, they are always willing to help you order it! It's a great place for musicians of all skill levels! read more

Been regularly buying from the Guitar Center for years. In short... I've enjoyed a very good experience from my YEARS of shopping there. The staff have several times gone out of their way to help me. Listen, they sell great products, have really good prices and selection, and this Harrisburg store in particular has a very welcoming environment. The staff have always seemed like pretty good people to me. I don't know what these other reviewers are on about, they sound like they got their little feelings hurt or are negative people with loud opinions. You never hear the good reviews though, do you? No, usually only the few bad ones. GC is a chain store, not a local independent business like I would rather support, however speaking as a customer with years of experience with the Harrisburg Guitar Center, I will gladly and immediately recommend them to anyone. read more

This store is a turd, and I won't polish it. I'll probably continue to occasionally buy from them, if only in emergency situations until they're out of business. Harrisburg unfortunately has zero decent guitar shops, at least for new merchandise. Here's a tip- buy online. Shops like Reverb, Amazon, etc. Craigslist works well to if you are somewhat intelligent and have the patience for it. Strings and accessories can be purchased online too, I used strings and beyond in the past, then I found DarkHorseStrings. I buy them direct and they typically ship quickly. Best strings hands down! read more

Came in to browse recording equipment and found a nice used guitar. Made an impulse purchase and the staff took great care of me. They cleaned and restrung the guitar and set up to play flawlessly. All done in a minutes notice. Well done. read more

I generally never complain, but as a GC customer I must speak out. On 02/03/17 I was about to spend hard earned money when I became a number and not a customer. Let me explain! As I was shuffled around not once but 3X, I decided my business was no longer valued. All I wanted to do was get a new set of strings on a guitar I was about to purchase, pay for and leave. Was put on a back burner as the clerk walked away to help someone else and waited 15 more minutes and decided I'm not anywhere near a valued customer. So sad when I can buy online and have less aggravation! Alan R. read more

My girl friend said she would buy me any Gibson I wanted under 3000 dollars so I took her to guitar center in Harrisburg.The high end guitars were hanging 12 feet off the floors someone assisted me in getting one down.he tuned it up and handed it to me.Plugged it into an amp and left Me.I sort of liked it but there were others I would like to have tried.Everyone seemed to be going about there own business and paying no attention to us.The place was quit noisy with young street musicians plating who probably hang out there every day.discouraged from lack of service We left and went home.I drove 90 miles to get there and could have done better in my home town read more

I have visited this location a number of times and always have enjoyed myself. I have purchased 2 guitar from them and there is always someone to help me out. They also allow kids to play on their instruments with supervision. read more

Wow! I can't believe the experiences others have had at the Harrisburg Guitar Center. Mine has been just the opposite. I have bought equipment for a very good price, traded gear with a very reasonable trade-in price, have been treated with friendliness and respect every time i have been in there, and always enjoy my visit. I am asked many times by staff whether they can help me find anything, and never pressure me in any way to buy things or move on. I have had many repairs and modifications done to guitars which I did not buy there, and the guitar techs, currently Keith and Shaun, have done exemplary work and always have me test the instrument out to make sure the work is satisfactory. I have seen and chatted with manager Jenn many times and she has always been pleasant, professional and helpful. I have not seen her lately so perhaps she is now working somewhere else. I am sorry that other folks have had an unpleasant experience. I have not, and I have been going there almost four years. read more