BCR is the best guitar store in (central?) Pa. All the guys are great, knowledgeable people. Greg…read moreis amazing in his skills as a guitar healer, and as a dispenser of all guitar related knowledge. Top notch gear all the way. They don't gouge you on prices, and are fair to deal with. What more you ask?, I mean seriously? :-)

Excellent initial experience as a beginning guitar player I went looking for my first guitar to…read morepurchase and was greeted by friendly, informative, and respectful personnel. Their approach was to give me all the information I needed to make the purchase, but no pressure was applied for me to make a purchase at this time I was encouraged to take my time, look at other options, and return should I need any more advice. Again, an excellent experience overall. I'm sure that when I'm ready to make a purchase it will be at BCR music and sound.

I have purchased a number of original condition German violin bows from Mr. Michael Sheibley and I…read moream very satisfied with my purchases! :) I also had him restore and upgrade my 1785 violin and I couldn't be happier with his restoration. The sound that the violin produces is much improved! You don't just allow anyone to open up a violin. I had Mr. Sheibley skillfully install his specially treated bass bar and while he had access to the interior of the violin, he reinforced the cleats. Old instruments need TLC and I completely trust Michael with his work. I wish his shop was a little closer, but I would certainly go out of my way to send my instruments to PA again. Thank you and I look forward to doing business with you again!

Very knowledgeable and friendly guy who quickly brought my amp back to life. Fair prices too.read more

Tim is the absolute best when it comes to amp repair and modification. I have brought him smoking…read moredebris and he returns me a killer amp. The Mesa Boogie Venture 2x10 was fried and now is my go to. He modified 2 of my 1968 Gibson Thor amps and they blow away my Ampeg B-15. He turned my Peavey Classic 50 410 tube combo into a Fender Bassman killer. I drive 17 miles ONE WAY just to get to him amd if you know me and my Yiddish views on finances, this says it all!!!!

Very helpful. Offered options. Seemed reasonable. Friendly and knowledgeable. Location is a bit far…read morefrom population centers

I was having trouble with the low register on a tuba that I had recently purchased from another…read moreparty. Based on recommendation from a friend, I took it to the Horn Hospital for a cleaning and checkout. They did an excellent job on cleaning and more importantly, they identified and fixed a vertical valve alignment issue which was causing the low register issue. The horn now plays amazingly well. I trust and highly recommend these guys to give a fair evaluation and perform quality work.

The people came in and answered our questions as well as did their good well. Nothing extra or…read moreworse. It is exactly what you'd expect which is what everyone wants. They have good prices, and the people are nice, attentive, and they look like they WANT and LIKE doing your job. The service Requested was for the piano to be tuned, and it was.

Our 27 year old Kenmore over the range microwave in Bisque,died about a week ago, and my repair guy…read moresaid "you'll never find Bisque, but try Smith's - they may have something, maybe a scratch and dent, and we cant fix it, the parts are no longer available". One of the big box stores' websites claimed they had bisque (but not locally) and could deliver in a few months. So we debated a bit about black, white, or stainless. When we needed repairs on two of our other (similarly old) appliances the repairman said the parts were no longer available. I had seen Smith's near the fairgrounds and knew roughly where it was, so I called, got good directions via phone, and was greeted promptly by the owner. When I said I needed an over the stove microwave - in bisque - instead of "sorry" he said he tries to keep bisque in stock and had one in the back room right now, new in box! Would next week be ok? Yes please! His deliver - install - haul away price was far better than the chain store prices AND he had it in stock! The installers arrived on time, removed the old one, checked the new one, and determined that the opening in the cabinetry was too deep ; the new one would go in but the doors wouldn't open. Oops! They called someone to handle the necessary carpentry, which was done efficiently for a perfect fit. No muss, no fuss. The new microwave fits AND works perfectly, and matches our other bisque appliances. Nobody is predicting another 27 years, but that's ok - I'm sure our other appliances will fail sooner or later and we know where to go!

Purchased a scratch and dent oven appliance from Smiths and unfortunately the face was damaged in…read moredelivery. It had a rear non visible dent which was as of no consequence and the discount was good. The owner attempted to replace the newly damaged face of the unit but the hardware connections were incompatible which rendered a key feature - cook camera - unusable. The owner did take the unit back for a full refund which was a plus, but acted annoyed that we cared to have a fully functional new appliance. He also initially claimed that the new damage done in delivery was existing - hence scratch and dent but we had proof. Plenty of folks have had great experiences with Smiths otherwise they would not still be around, but make sure to document current condition of any scratch and dent or floor model unit prior to delivery. Also document the delivery.

The service call came because my LG refrigerator was shutting off and showing an error code. I…read morehad to unplug and replug the refrigerator to reset to keep some semblance of cold inside. The technician answering the telephone was very pleasant. He gave me a choice of times. The initial time was later that same day I called! Another time was given in the event that the technician was unable to make the timeframe I first chose. The technician then later called to ask if he could come early!!! YES! He came out, explained thoroughly what the code mean and what he felt the issue was and fixed it immediately. He also explained another issue the code could mean but thought that it was only the fan issue and not a coolant issue. So he fixed it quickly and ensured I knew to call him should the issue reappear. I was very pleased with the honesty and integrity of the men in this company. They chose to do their business in honesty, not overcharging for service not necessary. Because I am an older woman, many companies seem to try to take advantage and overcharge. NOT THIS COMPANY!!! CALL THEM! I now have a fully functioning refrigerator that has been going strong. The whole cost was less than $100. The technician even gave me information on what to ask for at Home Depot/Lowes to fix the issue of re-hooking up the water line after the water line was moved during a downstairs complete remodel.

Great service. I put in a request on a Sunday night and he came next day to service my…read morerefrigerator. Based on this experience, I asked him if he could come dor dryer. He came another day on time and fixed it. I am glad I came across him and will keep asking him for any appliance issues.

EXCELLENT. Kevin and Karen were wonderful to work with. They were great communicating on the…read morephone, they showed up when they said they would, fixed exactly what was needed, and were upfront ahead of time about the cost. Honest, reliable, quick and incredibly helpful and knowledgable. 10/10 would recommend!!!

Answered call promptly and showed up on time. Quickly diagnosed issue and instead of replacing part…read morewhich would have probably been half as much as new washer just recommended buying new. I appreciate the honesty and level of service. If I need anything else repaired I'll definitely reach out to this husband and wife team!