So happy with the service. Rented a PA system and there were several interactions that were all amazing. Special shout out to Johnny M who figured out how to pair my wireless mics.(it took nearly half an hour w several You Tube searches) . I rented the system for my wedding so failure wasn't an option!. Tyler, Carlos and Johnny G were a joy. I've been a guitar center customer for about 25 years. The instrument selection is unmatched but it's the customer service that really sets them apart. Thanks so much! read more

Will never come back to this location again gave them a call on 10/25/2025 about selling two PA speakers to them when I arrived the next day today to be a matter fact driving an hour and a half away from Carroll County, was there right as they open they told me that they have no room to take any other speakers at this time but come back in a week and we will take anything you have. Horrible experience been to other guitar centers Glen Burnie is by far the worst. read more

Had a great shopping experience here around the holidays. Went to get a guitar and kit for my daughter. Store was very organized and everything was easy to find. Huge selection of guitars and other music items such as drums, guitar accessories, speakers and so many other items including those that allow you to personalize your instruments. Located in a shopping center just off of I695 this was easy to find and parking was a breeze. Employees were attentive as at least 2 people asked if they could help me while I browsed the store shelves. When I had questions, I had no problem getting them answered by team members there. I got exactly what I needed and had a fantastic experience. The location also offers lessons which I took advantage of and signed up my daughter so she can continue to build her skills. read more

Guitar Center - Variety of Guitars - Musical Instruments & Teachers Near Me - Glen Burnie, Maryland

Staff is kind, but I will say that they seem to avoid attending to customers unless bothered to do so. I also purchased a small used amp and asked them to order a foot switch for it. A week later, the foot switch arrives so I took it home only to find that it's not compatible with my amp. It has all been resolved at this point and was only a minor inconvenience. All in all the store is a pretty nice place to shop, but could use some more training for the employees. read more

The staff here is always super rude, and not helpful in the least. I called in about an item I saw was in stock online, and they said it was. I got there, and not only was it the wrong item, but I stood in the line (by line I mean I stood next to the counter by myself) as they helped everyone else but me for like 15 minutes, and then only helped me as they were still helping anyone who would walk up and interrupt. I knew from that day forward that I would never come back again, and that wasn't the first, but it was the last time. I definitely don't recommend this location to anyone....nope! read more

Bought a Gibson Les Paul and didn't have the tool it comes with. (Pretty much all Gibson guitars cone with this tool). Didn't think about it at the time. A friend also bought a Gibson not long after and it didn't have the tool either. Pretty sure they take them out of the guitar cases and do god knows what with them. Wouldn't be surprised if they sold them. read more

I ordered and paid for my order using PayPal 6 hrs. ago I called twice, and they told me it's a fraud protection thing. Have never had a problem with getting anything like this. The young man who answered the phone was very disrespectful asking me "Oh you want to argue with me? What kind of customer service is that. I get the atmosphere, and disrespect should never be tolerated! I will not be shopping at this place again and will tell all my friends about my experience! read more

Their website listed a guitar as "in stock". When I arrived the guitar wasn't on the floor to play or see. Employees don't walk the floor looking to help customers, I had to seek them. I found three hanging out in the office and when they saw me in the doorway they didn't even say "hi, may I help you?" They just looked at me until I said "can you help me please?" One employee then found the guitar in their stockroom still boxed and brought it out. He stood there saying nothing. I said " are you going to unbox it?". He said "are you 100% going to buy it? My manager said that if I open it and you don't buy it then we have to list it as open box." I said "I'm not buying any guitar sight unseen" and walked out. I went home, jumped on the Sweetwater website, saw multiple angle pictures from three different serial numbered guitars, selected one, bought it. Here are some tips Guitar Center. 1). Hire people that want to help customers 2). Change your policy. Have the guitars you sell available to at least see, if not play. read more

I placed an order for $299.99 sound mixer on 6/6/2021 but kept waiting but they failed to ship for 4 days. Then discovered it was their delay, but they asked me to check on my credit card company. They got the money but failed to notify me about their problem. I have to call in twice--- they are not responsible. Eventually would be willing to ship but refused to waive the shipping fees. Not trustworthy at all. read more

I spent $3000 in this store in the last month or so on guitars and effect pedals, effect processors etc... I visited this store at 2:30 today to get some help with missing samples in my pro tools first software. The young Technician seemed very knowledgeable and asked I bring my laptop to the store so he or someone else could assist in getting them back installed. So I drove home to get laptop and returned the to the store to get what I thought would be 5 minutes of help.( Driving time 1 hour) The shift change of personnel was done and I had my laptop and asked the same question for help. This new sales person (kid) told me They would not help me with my issue and told me the 1st guy does not know company policy. I cannot understand how one hour of difference brings two completely different customer service attitudes. These guys that are so lazy they will not even look to help a customer should not be there at all. B. read more

In mid April We ordered my son a new bass guitar and had to order through the manufacturer. They said it would be sue in in late June. Then it was mid July and then it was cancelled altogether with no explanation. Sad and bummed out. Probably not their fault but like how are you supposed to order a guitar. This was a gift read more

Decided to come here and purchase some gear. It was late evening. Was greeted and helped right away. Guy was super friendly, helpful and knowledgeable. The only caveats were; he did not wear a face mask, he kept touching his face, mouth, nose etc then touching the brand new equipment. Pretty gross, especially during these times. We ended up buying quite a bit and got some really good deals. The guy went out of his way to make sure we got what we wanted and needed. Should be five stars but lack of consideration. read more

I honestly do not understand why the rating of this store is so low. It mostly seems like petty people, upset because their own negative behaviors are called out, or they want to blame the store for online issues. :/ A lot of them are also super old. The store can be short-staffed, but that is a company wide problem due to COVID, I assume. The staff that is there is always ready to help as soon as they are available, and attentive to patrons without being overbearing. They are very knowledgeable and helpful! read more

that old grumpy guitar tech in Glenn Burnie MD is a douchebag. i was only asking him if i can try out a guitar then he lashed out at me whinning about he's busy. No other staff were around that time. Poor costumer service. the staff here doesnt even know guitar specs and amplifier. they only know how to punch in your credit cards in the register. read more

With Perry and Chris behind the wheel, thing's at this location are going just fine!! A++ customer service, very knowledgeable. Great prices....... read more

This is by far the THE worst guitar center in Baltimore. Same douche bags have been here for years with horrible customer service, nobody keeps them accountable for their shorty service. Dude if you hate your job quit lol. All of those turds probably still live with the parents or barely making the rent. read more

Please find a better way to approach your customers if you have a concern regarding equipment use. Today I went to guitar center to get a little drum practice in. When I got to counter to rent the practice room, the employee told me that I broke the kick drum head from the last time I was there. I asked him "Are you sure it was me?" He said yes. He was told that an instructor noticed that the drum head was "beyond repair" and I that I was the last one in that room. I don't know if I broke the head or not, I can't prove that either way. Here's the issue... Fact: My last visit to guitar center was over a month ago. The second week of November. Fact: I received no notice that I had damaged anything. Guitar center has my contact information in their system. Fact: The kick drum was busted TODAY. I asked the employee when the heads were last changed. He didn't know. That tells me that there's no record of when heads are changed or any maintenance thats done on the instruments. Fact: In my 10+ years of playing drums, I have never busted through a head. I don't play that hard. There are more facts, but you get the picture lol. The point is that it's not my responsibility to check and see if the heads are close to being busted. I spoke with the manager, and he said that he often tells his staff that the drums are looking kinda busted, and that they need to be better taken care of. read more

What an absolute joke of a store. Unhurried lazy clueless and an insult of an offer to a barely used amp I tried to return. Do not go here

Guitar Center norms: - no employees at the cash register - no employees on the storeroom floor - employees who have no idea what they are talking about - employee at the exit looking for stolen items in your bag like you're freshly paroled Frankly, the customer service at Guitar Centers are generally horrible. I would say this place is slightly worse than average. I don't necessarily blame the employees. Maybe corporate doesn't realize it takes more than 5 people to work at the only music store in town. Or maybe they pay them like crap. It's worse for musicians who actual play enough to need regular upkeep and maintenance for their instruments. You have to come into the store to get a pack of strings, or a few picks, etc. But it takes forever. And you have to do this every month or so. read more

Talk a great game over the phone. I bought a used piece of gear, was stoked on the price and had it shipped. Unboxed it and plugged it in. Its usb powered, so plug and play- and NOTHING. It didn't work. Wouldn't turn on. Instantly took it to my local GC in Los Angeles and they couldn't understand how something used wasn't even powered up before re-selling. very disappointing read more

I made several small purchases at this location but when I needed assistance FORGET IT. I had an issue with an employee telling me he wasn't on the clock yet so he wouldn't help me and also found a manager that was a down right A*S. Luckily I found a music store near my location that actually wants my business. And to date have made 3 LARGE purchases. Nice job GC im sure Bills Music Apreciates your strategy. Have a great day. BT Hanover, MD read more

I've had nothing but good experiences here. I got both of my guitars action lowered right on the spot, I mean hows that for customer service? I sent my guitar away through another store chain for fret buzzing and it came back the same way. Grr.. Someone commented that Guitar Center is becoming like the Wal Mart of guitars.. so what, I bought in my Musicians Friends catalog (or was it Sweetwater?) And they price matched my guitar. You can't beat that! In fact, if I win the lottery, I would love to buy a Guitar Center franchise :) read more

Been in here a few times and always got speedy service.

Unhelpful. Lots of customers, few employees. Hire more people. Everyone working there seemed flustered.

The employees are usually rude, sarcastic, condescending, and not to thrilled to help you, sometimes they will go get someone else to help you, but that person never shows up. The manager is even worse, he's an older white man with white hair, never ask this guy for anything, in the past 10+ years I've been going here (teens through mid 20s), every time I've had to interact with him, it was a negative experience, you would think being the manager he would be kind and respect the customers, but hes impatient and acts like there's always something better he could be doing. I was about 15 the first time I bought a guitar, and he was helping me decide on one, midway through a question I was asking, he interrupts me and asks "do you want this guitar or not?". I ended up picking a guitar without his help... read more

I went in looking for a microphone for a photo shoot. Everyone I encountered was not only really nice but extremely helpful and I talked to three different people, who asked me if I needed help. I didn't encounter one rude, snarky or off putting employee. In fact, I need to go back to ask another question and I'm kinda looking forward to it. read more

Guitar Center - Guitar Center in Glen Burnie - Musical Instruments & Teachers Near Me - Glen Burnie, Maryland

I had an overall positive experience but I was cautious due to the reviews given on yelp prior. They have an incredible guitar collection. I would definitely go here to buy your first or greatest guitar. read more

I have frequented this store many times over the years and after the last year of bad visits I knew it was time to write a review. The employees here have no problem treating you horribly. I was not only spoken to as if I had no clue what I was talking about by some guy in a band that's probably going places, I was only given $30 for an amp that they said they could only get $40 for. I actually saw the same amp for sale and when I pointed it out, they said that the price had just dropped to $40 on it (even though the tag didn't say this). I just want everyone to know that you should do your research before going in there and your best bet for a true opinion is to go to an independent music store. They are around. Google them. Do not go to Guitar Center. It is over priced and their concern is money over music. read more

Complete morons work here. I arrived at 6:30 and knew exactly what I wanted. I had to grab the products myself and constantly remind them that I wanted this mixer that was in back. 8:00 PM rolls around and 2 employees are trying to figure out how to bring up my credit and use a coupon. They erased the whole sale and it took them another 20 minutes to ring it all back up. I really cant believe this place would get repeat business. This is not an isolated incident either. My bass player has had similar issues. read more

My husband ask an employee to get down a specific guitar so he could play it, the guy said well there's two amps in the way. The guy was not going to get it down until my husband made him and even ask him If he had the money to buy it. Assure he was going to buy it and was looking for this particular one but this store is horrible with customer service. Off to bills. read more

Stopped in yesterday to shop/compare different strats. The store is under construction, and is in complete chaos. Guitars are stacked on crowded short racks, and everything is covered in construction dust. No way am I paying full price for such poorly cared for instruments. Employees bumped into me, but not one apologized for the mess or offered assistance. I left and will buy an American Deluxe elsewhere. read more

Spent over an half hour only form of help I received was a guy way up in the speakers said hey. Watched 3 guys working watch a guy put together a display. Will not return. read more

Bigger isnt always better here. The open area is larger but each section is smaller. Employees are rude and unresponsive. Very bland and boring atmosphere as well. Would not return to this one. read more

As a kid, I was a big fan of helicopters, so, naturally, when I heard a guitar store was opening in town, I had to check it out. The wine selection is less than desirable and the wait is usually 30 minutes to an hour, but you can usually find the right spaceship to fly home in. I got my second dinosaur here and couldn't be happier. read more

Horrible store. Service sucks Employees are all unknowledgeable Bunch of snot nosed hipsters. I've dropped serious cash here And still get treated like crap When trying to find info on pedals or whatever. I bought a pedal, paid cash Returned it a few days later with receipt Expecting to have my money handed back And was written a check for it Wtf??? The one in towson is 100x better I live 5 mins from the glen burnie store And will be going to the towson one just because I can't get good service FWIW Atomic music is kind of crap too But for on a bugdet players I've scored sweet deals there ( pedals, cables,amps) read more

This location was recently a tremendous help to me when I brought in my Casio Privia keyboard. I had many customer service reps and the manager helping me. They were very helpful with getting the right power adapter for a keyboard that is over 15 years old. They were very friendly and had great product knowledge and the store is stocked with a good amount of product. I look forward to visiting again. Awesome service! Thank you Guitar Center Glen Burnie, MD! Oh and thanks for the free picks at the cashier desk. They're great! :o} read more

I have read reviews about how terrible the staff is after I purchased my electric guitar bundle. The employee named Carlos was extremely helpful and nice. The only problem I had was the electric guitar i wanted only came in one colors. Other than that one problem I had a wonderful experience. read more

Corporate yes, but super friendly and knowledgable staff. Helpful. Good pricing too and they price match. Lastly, they seem to have a finger on the pulse of the industry and what's hot so you can check out the latest and greatest. read more

Guitar center as a company is becoming the Walmart of musical instruments. That however doesn't reflect on the employees of this particular store. They're very down to earth and friendly. You get the help you ask for! I've only traded in gear a few times, and yes you don't get What you want but they gotta sell it. Your selling it to them for quick cash and we have to take that into consideration unlike most people. read more

The drum guy jeremy is a sexy mf. What a badass guy. Helpful. Smart. Understanding. And one handsome guy. Im just glad im that guy.