1. Baltimore Music Company

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Baltimore, MD

Baltimore Music Company

5.0 (6 reviews)
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Philtone Guitars

Philtone Guitars

(10 reviews)

Greenmount West

I had a vintage hollow body that needed a re-fret and made the long drive to drop the guitar off…read more The good = the removal of the frets, and re-planing of the fretwork is the cleanest and most conservative I've ever seen. He also pinned the floating bridge in a really neat, clean, and innovative way. The turn time was less than two weeks. The bad = The final charge was over $100 over the estimate, and they didn't inform me of this before hand before I made the long drive to pick it up. The new frets were too high and not crowned properly, so it was painful to play. The frets were squared off and not rounded. I couldn't afford the time and money to make the drive again to have this corrected, so I had to pay somebody else to correct the work (by leveling and re-crowning the frets). I now have to ship my guitars out of state for fretwork since there is nobody good in the DC/Baltimore area aside from a few hobbyist working out of their homes. I've definitely seen worse fret work than this, like I said, I was impressed with the care taken with the removal of the old frets and re-planing the fretboard. But the re-fret felt incomplete to me and the extra unexpected charge was a kick in the gut.

If you ship your guitar to get work done here, be prepared to wait at least half a year to get it…read moreback. No joke. Don't believe them when they say it will be several weeks to a month. I shipped my guitar to Philtone years ago and had them PLEK and set up my guitar years. Didn't hear back for months and didn't want to seem like I was too pushy. After four or five months, I started to get a little anxious so I emailed or called them. They said it would be soon. I ended up getting my guitar six or seven months later. It's known in the guitar community that time management is this place's worst attribute. I've read a number of complaints about not hearing back and waiting forever.

Baltimore Music Company - musicinstrumentservices - Updated October 2026

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