Arrived for my guitar lesson 5 minutes in advance, walked around and checked everything out. Upon entering, I was greeted and while looking around, I was also asked if I had any questions. The person led me back to the lesson area and I waited for about 15 minutes (not happy that my appointment started late but whatev). I chose Sharon because when I called to book the appointment, I was told she has the most experience with newbies and old people (Haha! YES, I'm an old person, Gen-Xer here. I told them I needed an instructor who had patience). Sharon was great with explaining a few key tips and showed me the E, F and G keys. It was a helpful lesson, I did learn some new things and before I left the lesson area she gave me a printout of the notes to practice then walked me to the front. One of my New Year's resolutions is learn how to play a guitar so... this is a start! read more

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I bought some equipment from them paying cash. It was like $350. I go and return it. They say oh anything above 200 bucks. We have to write you a check for. Then they write me a check on it Saturday for a refund for a bank that I can't cash it until Monday. When I'm going to return it to the front desk. The dude literally says I'll check the receipt and return it The way you paid us. but I paid in cash. He goes all well. We have to write you a check than. What do you mean? I thought you said you were gonna pay me the way I paid for it if I got the cash for it. And I'm just my own lonely dude. How do you not got the cash for it as a whole Business? read more

Guitar center is fine as an instrument store. But the business plan for lessons is a scam. They disappointed my son multiple times. He rarely had the same instructor. They only sell their lesson 4 at a time for $100. Zero Grace if you late and no make up lessons. I don't recommend at all for lessons. read more

Had my 24 year old Martin D-28 re-setup my Mike Mace. He replaced the bridge saddle with bone, reset string height etc. It now sounds better than it ever has. Did the same with my Taylor. Had a couple of others set it up over the years, Mike is by far the best. Richard E. Chico read more

Drove an hour and a half to Guitar Center in Chico to purchase a new guitar. Long story short through no fault of the staff the guitar i wanted broke while getting it ready to go home. It was the last one with that spec at that price. The staff worked with me on another guitar that was more expensive and were able to discount it some to help out. Noah was the team member that helped us and he was great. He set me up with guitar, amp and everything needed to get started. I highly recommend Guitar Center Chico and the entire team! Thank you Noah and team for making our purchase an enjoyable experience! Well done!! We will be back for further purchases. read more

Arthur (the manager) was great to work with! He helped restring my guitar for me, restored the wood grain on the neck, and helped me pick out some fresh coated strings. Super personable guy with great customer service. After he helped me with my guitar, he even assisted me with pic out a MIDI controller, and made some excellent recommendations. Highly recommend this location, as their customer service is top level! read more

Guitar Center - MiniLab 3 MIDI Controller - Musical Instruments & Teachers Near Me - Chico, California

My 7yr old is starting guitar lessons so we needed a new guitar for it. The employees at guitar center shocked me with their customer service. They helped us find the perfect size and at the right price. Also helped find a few accessories I didn't know he would need cause I know nothing. Took extra care to make sure everything worked properly and super informative on what I was purchasing. And let me just add that yes 1 main individual helped us but everyone who worked there gave us great info and help finding what we needed. Really great experience thanks to the all the guys that helped us you really know your stuff. read more

This guitar center has one of the only certified Taylor techs in the area. I came up from Sacramento and was blown away by how quickly Mike got my acoustic setup. I am talking crowning and leveling frets, lowering the saddle, cleaning the guitar, and setting it up. He was more than open to doing anything necessary to get it to where I wanted it. I would definitely utilize his services if you can. Thanks again Mike! I don't have any experience with the sales side of things at this location, but all of the reps were super friendly and seemed pretty eager to assist us if we needed it. This is a hidden gem of a Guitar Center. read more

This place has the worst customer service. I bought a guitar last year and they were rude spent about 900 dollars , but moving forward went in recently looking for a microphone ask where they were the guy just says over there.. so I went back looked came back asked again same response .. a little frustrated went to the area looked again asked again his response over there cheap ones are on the top more expensive on the bottom finally figured it out , but thought man he could've actually got up and showed me . I wanted to ask about backup drums but thought. Forget it !!!! Just no customer service !!!!!! You have to know what your doing because they are not going to give you any advice .. personally think there missing out on sales . read more

Great associates. Riley, Arthur and Kevin always make sure I got what I came for and then some. Mike always kills it on the setups!! Solid team. Little selection on the keyboards, but I think it's the nature of the area. read more

Firstly, They're over staffed, yet EVERTHING is out of tune and not set up properly. Furthermore, Their resident guitar tech screwed up my guitar. I (overpaid) him to install lace sensor pickups on my guitar, and I should have plugged it in before i left, because it sounded like total crap. Finally get around to checking his work, and... man... I'm at a loss for words. I'll let the picture speak as to the quality of his work. Pathetic. Que canned robo-response from "management" in 3... 2... 1... read more

Guitar Center - This is what a Chico guitar center solder job looks like. Not to mention the fact that he wired it out of phase. - Musical Instruments & Teachers Near Me - Chico, California

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This review is strictly for guitar lessons, and specifically for Dallas as an instructor. If you just want to learn the chords, Dallas isn't necessarily your guy. But if you're interested in learning about music as you learn to play the guitar, you won't find a better teacher. Dallas is a very talented and dedicated local musician who has a love and passion for the guitar, which translates into his lessons. He is endlessly encouraging and patient. I highly recommend Dallas for any age or level of talent, without reservation. read more

I called the Westwood store today and now my day is 100% better!! Jay made our interaction super fun and he expertly answered all of my questions and found the information I needed (from two stores!) in one brief (but for the fact that I tried to keep him on the phone! lol) call. Words cannot express enough how much Jay's kindness was needed in that moment. Thank you for you, Jay! :) read more

Went in at 4:30 pm on Friday to get my guitar restrung...was told that they could not re string it as the dude had already left. I could drop my guitar off and wait until tomorrow/next week. ...nobody at guitar center could restring my guitar? One star read more

When I bought our daughter's guitar last December for Christmas, I was happy with the service and advice I received. When we started lessons, my daughter's instructor, Dane, was awesome. However, the manager of the lessons department, I will use his initial - "G"- has messed up our lesson schedule at least 3 times and I drove to Chico from Corning for nothing. Today was the last straw- I scheduled the lesson just last week, and got there today , and not only was our lesson not scheduled, our account was mysteriously canceled. I am done. I am not going back there, Chico Guitar Center has lost a customer because of this individual and I doubt I am the only one. read more

Tuesday morning I went in to the Chico store ready to buy with cash. The person who was to wait on me had his nose hanging out over his mask. I left. Does he think that's how to comply with the current law? read more

Good store but employees aren't very knowledgeable (except the guitar tech who has the answer to about every question i ask). They also will try to get you to subtly spend more money. My advice is read instructions in store etc and find out what exactly you need. A general example of this would be your equipment you just purchased may recommend a certain power supply or cords in the instructions, but they will not disclose or do know this; as a result they will try to get you to buy one that may be more expensive. Nice people, good products, just don't expect answers unless it's m-f 10-5 and the tech is in. read more

Good selection and prices. The service is what really sets them apart from the others. Major props to the store manager and the operations manager. They make sure you're happy before you leave their store. I've only been playing for 60 years so I might not have as much experience as others but this is one of the best music stores I've had the pleasure of doing business with. read more

The city of Chico is lucky to have Mike m as their guitar mechanic Mike is a wizard a guitars and goes above and beyond to help his customers and does a 100% awesome job thank you Mike I feel lucky to have you in the city of Chico read more

Drum staff needs to get some knowledge. Hubby and I came in to get him some check on cymbals and get some new sticks. The first staff person in the drum area managed to make him mad inside of 10 minutes (which never happens). Little to no knowledge of drums and/or cymbals, unprofessional attitude and basically lost our sale due to his smarting off. Another staffer came up and tried to salvage the sale but it was too late. We went to the Sacramento store on Alta Arden where the staff has their act together and actually knows what they are talking about and can give you balanced advice. read more

This place does not have the feel of our local music stores. Maybe its the corporate environment, or maybe it was the day. Music lessons come with an extensive contract- couldn't bring myself to sign on the dotted line. read more

Mike M. the guitar tech was able to find me a custom part for me that fit perfectly without bringing in my guitar. Friendly, knowledgeable staff. read more

So, we're an older couple and my husband uses a walker. We went in to look at acoustic guitars and were met by a young man who showed us the "acoustic room"....and that was the last time anyone spoke to us! My husband was taken by a beautiful sun-burst Taylor for $1399.00 and he MIGHT well have purchased it, but no one seemed interested in him so we walked out. He'll buy a guitar from someone else and the FOUR guys shooting the sh*t at the counter will not get the sale. Never going back. read more

I know nothing about musical instruments.. I'm a vocalist(sorta..) But recently I was in here with my parents who do know a lot about instruments. My dad, 71 and going strong, is an old rock and roller who unfortunately isn't so great at being able to hear any longer he can play music like he always has, but he has a hard time hearing when people speak to him .. and it can be frustrating for him and those he deals with.. but the gentlemen working on 11/20/17 in the afternoon, were so very kind, helpful, and gracious. My daddy has always been a wheeler and a dealer, so I'm sure he was working his "magic" a bit.. and these guys were able to help him and he left a very happy man. Thank you guys for being awesome to my dad:) read more

The staff is friendly, they price-match, and it's basically comparable to any other Guitar Center you've ever been to. If you think Guitar Center is evil, well, you won't like this one either. If not, it's a perfectly fine place to find various deals and musical miscellany. read more

Good prices and have some passionate workers I can't knock them. But when I ordered my first electric guitar they told me it would be sent to shop within 3 days. That was 2 weeks ago and still no guitar. I guess I'm gonna shop local at music connection instead! read more

Great experience. I had Mike in repairs install a LR Baggs Anthem SL in my new Martin 000-15 M as well as a strap button. He went above and beyond! I don't live close so he was able to do it in a couple of hours. He also set up the guitars action to make it play even nicer. This is an amazing guitar now made even more amazing by this guitar tech. Top notch work! read more

Can't you just let a guy browse? In the span of twenty minutes, I was approached four times by four different "sales" reps. Your canned approach was a turn off. When I ask you to leave me alone, leave me alone! I really wanted to confirm that I wasnt losing anything by staying local. Thank you for confirming my suspicion. read more

My eleven year-old son, who is on the autism spectrum, wanted to take drum lessons, so I went into guitar center and signed him up. We have had a wonderful experience so far, and after four weeks of lessons, it is one of the things he most looks forward to every weekend. Joe, his instructor, is great. He is knowledgeable, flexible, and keeps my son engaged and excited about his drumming. Will, the guy who runs the lessons program, is a joy. He has gone out of his way to answer all of my questions and to ensure that our family is taken care of every time we enter the store. All of the other staff have been super friendly, as well. It's a pleasure. I may even take up an instrument, myself! read more

Many people have an obvious resentment towards GC because it has an impact on other stores in the area. But, if you set that attitude aside and honestly judge this store on its own merits, my feeling is that they are very customer oriented and have a great selection. Staff has always been extremely helpful and knowledgable. Will also leave you alone when that's what you want. Just a couple of comparisons. I was given a gift of a mic from another local store. Didn't care for the sound and wanted to exchange. They said no, no exchanges on mics. Ended up selling it new losing $40. GC said they do exchanges. Same store - walked in with guitar case in hand, I was the only customer, and guitar tech and sales person were having a conversation. They looked at me, didn't say anything, and just kept on with their conversation! I was the ONLY customer in the store! After awhile I was ready to walk out, but felt like that would have been sort of a jerk move. Now think I should have but wanted their guitar tech to recheck some work he had done earlier. After several minutes they were done and acknowledged me standing there. As a footnote, the current tech at GC is excellent! read more

Matt was super helpful as are all the guys! We are not experienced musicians by any means, yet each time we have been in the store we have been taken care of like pros. read more

About 6 months ago my boyfriend bought a really nice drum set for 1200 dollars from them. We really needed some money and we went to go sell it back but the guys there were all pretty rude. One in particular kept making sarcastic remarks toward my boyfriend, and even made a comment about weight. She even though the set was on fantastic condition they gave us less then 300 dollars for it. Normally I would say no and take business elsewhere but since we really need money we took it. Will not ever be going back there for any sort of business again. So not worth it. read more

Friendly staff and knowledgable. Great location and my daughter loved her music teacher (glen) she loves to play the piano!

Absolute worst GC ever!!!! Believe me I went to over 30 of them! The box will have more info then they can even provide, it's like they grabbed bunch of employees from Mcdonalds and told them to sell pro audio. It's a joke, just order online cause chances are they won't even have it in stock!! read more

I hadn't bought guitar strings in years, so I asked one of the guys for help. He said just buy a pair that doesn't have the "beads" on the end and get medium. He said if the strings have beads, it will say on the envelope. So I just went over and grabbed a "medium" that didn't have beads written on it. Turned out I bought the wrong kind (it had beads, and they weren't nylon). So I went back and they wouldn't let me return them, because I had opened the pack. I can buy strings from Amazon for cheaper anyway. So much for trying to do business in town. So much for trying to keep a customer. Including the cost of the ones I bought, the total cost is about what I would pay at Guitar Center. The folks are friendly and polite. Addendum: I wanted to like the store, and I gave them a fair shake. Apparently, a person from HQ reached out to me to write an email. I wrote an email saying I had moved on. There was no response to the email. read more

The guitar tech, Mike, recently set up one of my acoustic guitars and did a fantastic job. He really knows his craft. My guitar, a Takamine that I've always loved, now plays better than it ever has. His turnaround time was very reasonable and he took the time to ask questions and make sure that I would be happy with the results. I will be bringing all my guitars here from now on. read more

I know GC caused something of an uproar in the local music community about killing off the local music stores, but I really don't feel a moral obligation to support a business that will charge me more for the same product. That being said, I am a big fan of GC and I have spent thousands at Guitar Centers around California. That being said, the one in Chico just plain BLOWS! There is really nothing in the store that would get any real musician excited. Most of the gear is entry-level and there is no place to try out drums and cymbals. I suppose if you need strings, sticks, etc. it would be ok...but the reason I always went to GC was to be impressed and to try things I have never seen before. This store definitely does not deliver. read more

Thank you Mike the guitar repair guy at Guitar Center. You took especial care with my heirloom ukulele. Fixed her up fast with great service! read more

Paid them $75 to install 2 new pickups. Got my guitar back and the volume control doesn't work and my tone control is shorting out. These guys have serious quality control issues. read more

Horrible. I went into the Chico store to pick up a a Focusrite sound module but couldn't get anyone to even acknowledge me. Four sales people were standing behind the counter bullshitting and carrying on. No one would take the time to come over to help me out. This isn't the first time I walked out of that store with my money still in my pocket. What a joke-I'll never go back. read more