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    Guitar Center

    3.3 (33 reviews)
    Closed 11:00 am - 9:00 pm

    Services - Guitar Center

    Musical instruments and teachers

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    Reviews With Photos

    Recently purchased a guitar and amp online and was asked to wait 2-5 days for the items to be available for store pick up. I was too excited to wait, so I visited the store and was helped by Brian. He was very pleasant and worked with the manager to help me facilite pick up. Purchased a Fender American Professional II Telecaster Fender Mustang Amp Great quality items and nice customer service professionals!

    Ray C.

    So far so good They have treated me right. I intend to be a repeat customer. I buy value electric guitars....fix them up ....and give them away to deserving kids who show an interest in playing guitar.

    Lori L.

    Came here with my husband to look for a guitar he saw online. He called to make sure it was there and they told him they would put a ticket on it for the day for us. We got there in about 2 hours and was waiting to be helped. We went to the center of the cash register and was waiting in line. It was obvious the people before us were going to take a long time but we still waited. There was another register on the other side and a worker was there on his cell phone scrolling on fb and he was bent over the table just being casual. Really? Could he be anymore obvious? Finally, someone went up to us and asked what we needed and we told him about the guitar. He found the guy on the phone who we talked to and he told him which guitar it was. The guy walked us over to a guitar, but it wasn't the one we were looking for. We told him the one we wanted and by the time that happened we found it on our own. We also noticed there wasn't a ticket on there as stated. Whatever. We walked back over to check out. Another guy was there and he was cashing us out. He was nickel and diming us. Do you want this warranty? No thank you. He gave us a whole speech. Tried to convince us again. Do you want this special program thing? No thank you. Gave us another speech. Can we just check out already? We are ready to go. We were finally on our way. Overall, it was an ok experience. We are glad the guitar was still there but customer service could definitely improve and I'm not talking about the guy that was cashing us out and asking about the warranties and what not because I know that was his job.

    Mic

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    6 months ago

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    10 days ago

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    Guitar Center

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    2 years ago

    So many instruments! I need a microphone and an amp and Josh made it super easy to find what I needed.

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    Guitar Center

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    3 years ago

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    1 year ago

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    Beau L.

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    2 years ago

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    Guitar Center

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    4 years ago

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    Beau L.

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    8 years ago

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    8 years ago

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    7 years ago

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    Ronald E.

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    5 years ago

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    6 years ago

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    Kenneth T.

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    4 years ago

    Way worse than the Pineville store. Management just stands around when customers enter the store

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    Beau L.

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    6 years ago

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    4 years ago

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    Kenneth T.

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    6 years ago

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    4 years ago

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    Kenneth T.

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    6 years ago

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    5 years ago

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    Kenneth T.

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    7 years ago

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    12 years ago

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    4 years ago

    went in for trade in, short staffed, current staff didn't know how to teat guitar and refused trade in. very dissatisfied

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    Beau L.

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    9 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    Saul Z.

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    9 years ago

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    12 years ago

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    11 years ago

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    Ask the Community - Guitar Center

    Review Highlights - Guitar Center

    Friendly, knowledgeable staff, good selection of mid-end acoustic guitars, and good customer service at time of sale.

    Mentioned in 3 reviews

    Read more highlights

    Maverick Music

    Maverick Music

    (1 review)

    University City

    I found this people on eBay. They were offering a vintage guitar for sale, "exceptionally clean"…read moreand "all original". Soon as I messaged them, this guy named Phill answered (I later found out he is the owner) stating the guitar was really "all original". I asked specifically about the pots (there were no photos on the ad), and this person, again, confirmed they were "all original" (I have all e mails to prove it), and then he said he'd cut me a deal if i bought it directly. I naively believed/accepted it, and bought it straight through paypal. To my surprise, when i received the guitar, it had a replaced pot (newer version, very badly put in), the bridge and tailpiece werent original, and the pickups were inverted (YES, "inverted": neck/bridge), with all the harness inside being messed up because of it. I tried several times to contact this guy again, see if I could return it or, at the very least, get a partial refund to try and get the guitar as close as possible to the "all original" advertised condition..at first he acknowleged the problems with the guitar (of course, they knew all about it), and said he'd do the refund, but after that he simply disappeared, ignored all my e mails/calls. After the incident I did a quick research on them and found out they are known to do this sort of thing, sell bad quality items and tell the customers to go hang..Long story short, they lied about the guitar condition, sold me junk, and kept my money. So a little piece of advice: if youre looking to buy real good quality vintage gear, do yourself a HUGE favor: steer clear of this people and keep looking. There are a lot of WAY better options out there. Just my two cents.

    Guitar Center - musicalinstrumentsandteachers - Updated May 2026

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