I went in today to purchase a new digital keyboard. I was helped by a gentleman named Jon St Pierre…read more(I think that's how you spell his name). He was very kind and very helpful. The specific keyboard I wanted was not in stock, but he ordered it for me to be delivered to my house. It's been quite some time since I've made a purchase at guitar center and the last time I was there buying a midi controller the lady helping me seemed pretty unmotivated and didn't seem to know anything about what I was looking to purchase. I'm really glad to say Jon St Pierre was very knowledgeable, very fast to help us and provide us with good customer service, and he had a great attitude. In my opinion he is a shining example of what customer service should be especially when spending hundreds of dollars on an instrument you hope will last for a long time.

I've been in twice in the last month hoping to buy an electric drum set. The first time none of the…read morekits on the floor were playable. (No power supply, rack folded in an unusable manner, etc..) When I asked about it, the sales associate said "yeah we usually don't bother keeping the low-end kits set up." I was looking at either an Alesis Strata Prime or Roland TD516. Both are about $3500. He told me to come back another day and they should be working. I went back today (ready to buy) and the Alesis is still missing the power supply. The same sales rep said, "yeah they keep disappearing." No offer to look for one or any sort of real assistance. Overall pretty disappointing.

I found this people on eBay. They were offering a vintage guitar for sale, "exceptionally clean"…read moreand "all original". Soon as I messaged them, this guy named Phill answered (I later found out he is the owner) stating the guitar was really "all original". I asked specifically about the pots (there were no photos on the ad), and this person, again, confirmed they were "all original" (I have all e mails to prove it), and then he said he'd cut me a deal if i bought it directly. I naively believed/accepted it, and bought it straight through paypal. To my surprise, when i received the guitar, it had a replaced pot (newer version, very badly put in), the bridge and tailpiece werent original, and the pickups were inverted (YES, "inverted": neck/bridge), with all the harness inside being messed up because of it. I tried several times to contact this guy again, see if I could return it or, at the very least, get a partial refund to try and get the guitar as close as possible to the "all original" advertised condition..at first he acknowleged the problems with the guitar (of course, they knew all about it), and said he'd do the refund, but after that he simply disappeared, ignored all my e mails/calls. After the incident I did a quick research on them and found out they are known to do this sort of thing, sell bad quality items and tell the customers to go hang..Long story short, they lied about the guitar condition, sold me junk, and kept my money. So a little piece of advice: if youre looking to buy real good quality vintage gear, do yourself a HUGE favor: steer clear of this people and keep looking. There are a lot of WAY better options out there. Just my two cents.

Great little music school offering private and group lessons for all ages. My son started last…read moremonth and he loves it! They have great instructors that work well with young children. The music lab introduces the kids to different instruments(violin, drums, guitar, etc.). Parents have to wait in the reception area while classes and lessons are being held, but no worries, they have free wi-fi:-)

I bought a LivingSocial deal for 4 45-minute lessons and was able to split it up into two drums and…read moretwo voice lessons. The lessons are really only 30 minutes with 15 minutes in their computer lab to learn about music theory. This ended up to be more useful than I thought since I have not played an instrument in more than 10 years and could use the refresher. Everyone I met there was super friendly and I had a blast at my first drum lesson! I hope that the rest of my lessons have the same experience and I may just consider signing up long-term!

Everyone I've worked with at Music & Arts has been knowledgeable and helpful. Jordan helped me find…read morejust what we needed and checked me out quickly. The store is clean and well organized, easy to find and good parking right out front.

The staff are great. They are very knowledge and willing to help you make the best choice for you.read more

Excellent work on my 74 Les Paul Custom. Will bring more guitars here very soon. Very reasonable…read moreprice for a great job!

I've been an NC Guitar Works customer since moving to CLT in 2015. Nick and his team have…read moreconsistently done an amazing job of setting up and repairing my guitars over the past 10+ years. The pricing is very fair, and turnaround times are reasonable. Though I don't fall into this category, they will often prioritize repairs for working musicians with time constraints. I highly recommend NC Guitar Works!!