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    Guirguis Rami DDS-Ms

    1.0 (1 review)

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    11 years ago

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    Piedmont Dental

    Piedmont Dental

    4.3(7 reviews)
    0.2 mi

    I called Piedmont Dental in Duluth to establish care for myself, my husband, and my daughter, and…read morethe experience was very disappointing. From the start of the call, the woman I spoke with had a rude and dismissive tone. When I asked if they were accepting new patients, she immediately focused on insurance and stated that they don't accept many plans and that many are out of network. When I shared our insurance information, she told me I needed to check with my insurance company. I explained that my husband had already confirmed they are in-network, but her tone became even more rude after that. She asked what we were looking for, and I explained that I'm currently having tooth pain and that we were also looking to establish routine care for my husband and daughter starting with cleanings. Throughout the conversation, she acted irritated and uninterested, as if she didn't want to be on the phone. She eventually stated that they are not scheduling new patients until August or September. Considering it is currently January, being told that cleanings and establishing care would be 7 months out was surprising. While availability is one thing, the lack of professionalism and poor communication made the experience even more frustrating. Overall, the interaction made it feel like new patients are not welcome. First impressions matter, and unfortunately, this one was not a good one.

    I love Piedmont Dental. Dr Nash has been great and the Hygienist's are gentle and have done a…read morewonderful job. The office staff are also friendly and helpful. Thanks.

    Guirguis Rami DDS-Ms - pediatric_dentists - Updated May 2026

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