I normally don't write reviews, but my experience with this company has been extremely disappointing, stressful, and costly for my family.
I hired this company after a leak in my house. They promised the entire project -- repairing the damage and building a new bathroom -- would be completed in 3 to 4 weeks, including working on weekends if needed. The first two weeks went smoothly, and based on that progress, I even added a kitchen renovation. I was reassured multiple times by Carlos that everything was on track.
I traveled to Canada to save on Airbnb costs, trusting their promises. During that time, they even sent me videos claiming they had completed most of the repairs, which turned out to be completely misleading. When I returned, I was shocked to find almost nothing done -- just the flooring changed and the kitchen removed. Meanwhile, they had repeatedly confirmed that "everything was under control."
From there, things only got worse:
We were forced to stay in a hotel with four kids because they claimed the painting and bathroom work would be completed over the weekend -- another false promise.
I incurred significant hotel and storage costs due to their ongoing delays.
Two months passed with little actual progress.
Carlos and Julio often didn't respond to calls, and Francisco stopped showing up altogether.
Cameras showed that no real work was being done -- at best, someone would stop by for an hour and then leave.
We lived in a construction zone, with equipment everywhere, sleeping in one room while trying to keep my kids safe.
Later, they brought in a third-party company who found no leak, and then kept pushing me to pay the invoice -- which I did. They also promised to return for small repairs like fixing the noisy tub and completing the painting, but never showed up. It has now been over two months, and these issues remain unresolved.
I ended up hiring another company to finish the work they abandoned, which cost me even more.
One of the most serious issues was that they forgot to connect the drain pipe to the roof, allowing sewage gases and smells to fill the attic, which made my kids sick. After a month of going back and forth, they finally came to fix it -- but only after trying to make me sign a release of liability. They refused to fix the pipe unless I signed it, which is completely unacceptable and unethical.
This company has shown a consistent pattern of false promises, misleading updates, poor communication, and negligence -- not just in their work but also in how they handled serious health and safety issues.
I will be filing a formal complaint with the CSLB against their license and submitting a claim against their bond. I want to make sure no other homeowner has to go through what my family experienced.
If you're considering hiring this company, think twice. Document every single thing, get everything in writing, and don't trust their verbal promises or videos. This has been one of the worst and most stressful experiences I've ever had as a homeowner. read more