Prior to going with Guaranteed Rate, my loan officer was extremely responsive and returned my calls/emails promptly. This changed dramatically after I committed to using them.
During document collection, my co-signer's name was written as a completely different name and when I alerted the mortgage consultant to this, they did not even double check and insisted that they used the name that was on the submitted documents. I can understand that typos happen, but this careless mistake and more importantly their response to it made me have very little faith in those working on my loan. Ultimately, other careless mistakes led to last minute issues ON the day of closing and my closing almost did not happen because of the negligence demonstrated by the individuals working on my loan. I do NOT recommend Guaranteed Rate. read more