As a first-time homebuyer, I spoke with multiple lenders before deciding to work with Terry Lockery at PHM and it ended up being one of the best decisions I could have made throughout this stressful process. We had an extremely aggressive timeline and needed to close in just two weeks. Not only did he and his team prioritize my file to get it done without delaying the closing date by even a single day, they did so while securing a rate that was substantially better than anything else I was offered (if not the best). Throughout the entire process (and I did not make it easy!) Terry remained extremely responsive at all hours of the day, patient, kind and able to keep the process moving forward without creating any additional stress for me despite multiple hurdles. As a first-time buyer, I had plenty of questions and there were a lot of moving pieces, but he was always available, straightforward, and extremely patient when explaining what needed to happen and making sure I had the best outcome for my needs. His team including Cynthia and Aline were equally impressive, organized, proactive, and consistently ahead of deadlines. Buying a home can be overwhelming, especially on a compressed timeline, but Terry and his team executed flawlessly and they deserve recognition for it. They delivered exactly what they promised, secured an outstanding rate, and got us to the closing table on time. I would recommend Terry and PHM Loans to anyone without hesitation. Thank you all, again! read more

I am thoroughly disgusted and dissatisfied with the dishonesty and lack of accuracy in the correspondence between ourselves and a broker from Wisconsin. She was the absolute most incompetent and deceitful person I've ever had to deal with. We were supposed to close on a home today but instead after having to reach out to her , not the other way around and 3 hours before closing we were advised that the program she had been utilizing would not work for us. The program works off a set of specific criteria that had she been knowledgeable in her broker position would have revealed this immediately. But instead we are left with nothing. read more

Got a letter saying I could refinance with an irrel refinance loan. I worked with Prosperity got pre-approved but decided not to take the loan. The letter I originally got said I qualify for a much lower interest rate. 2% interest rate drop. The offer I got wasn't great. Only moved my Internet rate down .7% .... Not worth the trouble. After I backed out they magically found a new loan @ 1.25% less . I don't want to work with a company that hides deals from its customers. This is wrong. This is how veterans loans really work..?.. Even got a call from the VP. Telling me it's a " no brainier" . Politely implying I'd be wrong to not take the loan. I keep seeing great rating for this company but turns out you can only write a review if you take a loan with them. People like me can't complain. Ratings are therefore not accurate read more

trash lender. sold my loan before the ink dried. never sent the 1st payment invoice. told me the was a 60 grace period. totally lied sent me a late payment notice via email after the 1st 30 days. sold the loan for the full amount and then stole $ 1,400 because it was never deducted from the total amount that the new servicer is requesting. scammers and thieves! I'm a disabled veteran and they stole from the most vulnerable. take any correspondence they send and right in the trash! New day USA IS THE BEST! Stay far away from stolen prosperity read more

Wow, that was the best real estate buying experience conceivable! I accepted a new job and needed to relocate to Grand Rapids ASAP! My wife and I chose to work with Berkshire Hathaway Home Services and they were outstanding. What a team: it felt like Steven Fase and Julie Rockwell adopted me. They listened so carefully to our housing objectives, our budget, and were very sensitive to the challenges of moving to a town we knew nothing about. In our first weekend of house hunting, Julie showed us over a dozen homes in our desired style and price range. She was very mindful of sharing her insights and wisdom regarding the strengths and weaknesses of each neighborhood. The next weekend we could tell how she was even more tuned in to our preferences and found at least a dozen more very nice homes. She found a real gem and it was priced right where we needed it to be. She helped us negotiate the deal (you can tell how well respected she is by her professional peers), and our offer was accepted. And that's where everything Berkshire Hathaway is capable of doing went up to the next level! Julie arranged for the most thorough home inspector and stayed with us through the entire inspection. Steven introduced us to the best mortgage financing team you could hope for - here's why. Within 14 days (I had to get started at my new job!) the folks at Prosperity Home Mortgage (thank you so much Jim Papatheodore and Shanna Cameron!!) negotiated a fantastic interest rate, locked it in, arranged a ton of official paperwork to flow so smoothly through the approval process (we were at the max limit of our pre-approval), and coordinated all this with the bank, the title company, the lawyers office, the bank transfer portal, the Home Owners Association, and probably a few more. Then I asked if they could move the closing date up from a Monday to the preceding Friday so I could use the weekend to move in. Somehow, they got all of these players to make that happen! It was truly, truly an unbelievably seamless process! I wanted to write all of this because everyone I mentioned earned it, they deserve it, and my highest recommendation is not enough to convey how impactful their commitment to our success was. I hope you choose to work with these folks. You will be in the care and integrity of experts, all of whom are such very, very nice people. Thanks again Steven, Julie, Jim, and Shanna, you are all the very best! read more

Prosperity Home Mortgage - I just closed on my new home! - Mortgage Brokers Near Me - Fairfax, Virginia

Sent me a mailer that offered a $52,000 cash out on my mortgage to enter a 30 year fixed at a 4% higher interest rate that would cost me over $250,000 in additional interest over the life of the loan. This practice is predatory and could destroy someone's retirement. This company is disgusting for trying to trick people into doing this, avoid them at all costs. read more

Prosperity Home Mortgage - Mortgage Brokers Near Me - Fairfax, Virginia

This definitely has to one of the worst companies I have ever dealt with Trying to get a simple refinance which started off as a regular mortgage 5 months prior is just ridiculous The knowledge, professionalism, communication, and attention to detail is very poor Constant changes and always an excuse for everything And of course it's always someone else's fault with this place I would never recommend this company to anyone If anyone was trying to purchase and secure a home it would not be at all possible with this company It is a real joke ! I would recommend everyone stay far away from dealing with Prosperity Read your reviews - so many others have dealt with the same issues read more

Kyle Albornoz is the best of the best! Kyle helped us from day one and now we own our home. He is super quick, attentive and efficient. He told us all our options and what would work best for our specific needs. He told me what to do immediately to get my credit where it needed to be for a specific loan option. Kyle answered our calls, emails and texts promptly even on a random Sunday. Kyle worked hand and hand with our realtor, Sue Weber and was phenomenal ! Highly, highly recommended. read more

Prosperity Home Mortgage - Mortgage Brokers Near Me - Fairfax, Virginia

Avoid this company, the people we worked with were lazy and didn't do anything with our application. We never heard from them and had to constantly call them to get updates. Later on, we moved to another company and they actually got us taken care of. read more

Brad Tilford and the entire Prosperity team were absolutely terrific. Organized, fast, honest, personable... everything I could have asked for. Having been burned by getting a mortgage through a big bank before, I am very grateful I made the last minute switch to Prosperity - it was smooth sailing the entire process. read more

Waste your time with duplicate requests. Staff don't seem to know what each other are doing.

We had an excellent experience with the entire staff at Prosperity Mortgage. Carleton is a pleasure to work with and responded to our questions promptly. Our experience exceeded our expectations. read more

Melinda and her team did an amazing job and made the process of buying a house great. They were Always available to answer questions and help out and kept us informed throughout the whole process. From start to finish it is a lot of work to buy a house and stressful but Melinda's team helped so much it made the buying process a breeze. She comes highly recommend. read more

What a remarkable team! Julie and Matt were there every step of the way and were always available to answer our questions via email, text, or phone calls. The market and interest rates are chaotic but Julie helped us get the best rate we could and was so patient with us. The team is so professional and incredibly quick to get documents together for our review. The entire end to end process was so easy and effortless because of their teamwork. I HIGHLY recommend working with Prosperity Home Mortgage - make your life easier and work with Julie and Matt! read more

As potential buyers, Kristina worked with us over a 10-11 month timeframe in an extremely challenging seller's market. She worked with us on 6 total offers, was extremely helpful and responsive, and guided us through any financing questions that would arise. She was also quick to create quotes on some properties that we ultimately didn't pursue as well. Overall, we could not have been happier with the service that she provided! read more

THESE GUYS TRIED TO REDLINE ME. Loan officer Rick and Underwriter Brent caused delay that forced a l breach of contract due that allowed seller to put back on market because they screwed up financing. 180k residence lenders estimate requirement to put down included some debt payoffs. estimate 20k. a week or so after, as im running out if time...I HAD TO REACH OUT TO THEM. Lender sends Casual email subject "GREAT NEWS"..your FINALLY CLEARED. I HAD TO ASK!!!! what amount was required ---- 60K !!!!!! It was the first time i had worked with an all while male circle including MY REALTOR was Russian. THEY TRIED TO EXPLOIT ME, im young .American afro indigenous ALL TRUE. read more

Dennis Palmer of Prosperity Mortgage made mortgage pre-approval easy. Within an hour--on the day before Easter--2 things had happened: 1) I reached out to Dennis Palmer, waiting in the airport for a vacation to start. 2)The easy "e sign" document process was restarted from a year prior, and I had signed what was needed to enable Dennis to move mountains and reactivate everything. And a few days later, we sprinted with a winning bid into a 2 wk closing process, made easier by Dennis Palmer and his team at Prosperity Mortgage. Thank you! read more

Jon was always available and worked on matching every competing opportunity and then did more. Because I was offering a good size down payment the underwriter didn't seek an appraisal, saving me more. I am as very pleased with everything and would certainly recommend Jon to anyone. read more

Raie provided lightening quick responses to issues and questions; was pleasant and professional; and beyond competent - Raie handled a serious issue that arose involving the Underwriting department and navigated the issue with excellent communication and expertise that resulted in an on-time closing. Thank you Raie! read more

Prosperity Home Mortgage is a highly incompetent and irresponsible company. Giving them my business is one of the worst decisions in my life! For a start, once I had agreed to give them my business, they sat on things for two months and waited until the week before my closing date to get going. In between two months, whenever I asked for an update, they assured me that everything is in the process but in actual fact, nothing was being done. It was only one week before my closing that they started asking for more information, resulting in a mad rush. The process was also messy and full of mistakes --- you basically cannot trust them with anything. Additionally, after they sold off my loan to another company, they stopped reaching out to anyone. For example, I almost missed the deadline for my home insurance renewal today simply because they did not have the decency to pass on the appropriate insurance information when they sold the loan. read more

Do not I repeat do not use this lender. I was pre-approved. Went through hoops to get ALL documents to meet loan conditions and the night before the scheduled close date I get a call from different person informing me the mortgage consultant I had been working with is no longer with the company and my loan had been denied!! TRASH read more

AVOID This company.. I've been waiting on a PRE approval for over 60 days Michael the loan officer is the absolute worse !!!!! they charged me a 600$ application fee then asked for the information over & over again & I sent it again and again .. they are a scam and I will be having a lawyer calling them .. also ran my credit 3 different companies all hard hits & still nothing read more

Lack of communication and foresight caused my loan to be delayed in closing for four months.

Just closed late on a Jumbo Loan. They couldn't get a second lien closed in time so we had to take thousands of dollars out of our retirement accounts to fund the Jumbo loan. That alone will cost us a fortune in taxes. Underwriting was a nightmare. I sent a six month history of a mutual fund account-- it was sent back with a request for the most recent 3 months-- "could I tighten it up". Just one example---- many more! I closed on a loan 18 months ago with Rocket Mortgage that was seamless. Because we closed late it delayed contractors on starting on the house. We moved in with 8-10 guys working in multiple rooms. No offer of any financial concession. Dan H. told us he'd get us a lower rate for all our trouble. Found out at closing we had to pay .125 of a point to get the lower rate. read more

For the record - this is for the team in Evanston, IL We spoke with numerous lenders, but what made Corinne stand out was her willingness to just break everything down and walk through everything step by step with us. Even with all the research, we had some knowledge gaps. Many other lenders would wait for us to ask questions. The issue is that even knowing what we knew, it was difficult to really know what to ask. With Corinne, after going through the basics slowly and at our pace, we knew exactly what to ask. Corinne was very responsive, professional, and moved quickly. She did a fine job of keeping us up to date along the way. Her way of taking technical jargon and explaining it to non-industry folks was deeply appreciated. Hence, we knew exactly where we stood and were not confused in the slightest. Her care, patience, and compassion for two first time home buyers was deeply appreciated. It's scary when we're thinking of large figures and who is handling what. But with Corinne and her team, we felt at ease. Not once did we feel the anxiety we felt in the past from just conversation alone with other lenders. She walked us through every step and we cannot be more thankful for this. Even when we hit a bump in the road on closing day, Corinne and team worked to clear up any confusion amongst all parties and in short, it all worked out smoothly after her and her team's efforts. What more can you ask for? Would I recommend? Absolutely. If we re-enter the market, we know who we're going to! It's hard to find someone who wants to work with you. Corinne absolutely worked WITH us and at our pace. She was understanding and compassionate. Her empathy toward us during this process is deeply appreciated. It was an experience that could've been way more confusing. But, Corinne made sure it was instead pleasant! read more

I reached out to Gary Walters for assistance with purchasing a home. I was originally approved for a home with an additional person, but I decided to use my VA Home Loan and buy it alone. He stated that he would do the numbers again. Well days went by and I reached out to him for an update. Long story short he completely ghosted me and I never heard from him again. I'm assuming I dodged a bullet after reading the reviews below. read more

PLEASE STAY AWAY FROM THIS COMPANY!!!! ESPECIALLY IF YOU VALUE YOUR MONEY!!!!! I was definitely wet behind the ears on my first ever home loan. But Jody Eichenblatt was the worst agent and this entire mortgage company was a rip off with unprofessionalism and down right liars!!! They misplaced documents and continued to request documents that we sent via portal and email. Even after our closing date, they continued to request the same documents and to sign new documents asking that we back date them. They put us in the worst loan ever (2 high interest rate mortgages on one home). Of course after signing all the papers AFTER CLOSING AGAIN DUE TO INCOMPETENCE, they sold our loan faster than the ink could dry. I later found when refinancing into one low rate mortgage that i should have never needed to be in that type of loan. We opened up to this guy and he played on the fact that we needed to get out of apartment living due to horrible conditions. The story is long and a lot to continue to write but the icing on the cake was the smallest and most unnecessary lie of " Thanks so much we put you all through a lot. I'm going to get you and your CPA a gift for putting up with all of us. We will see you at your closing." ..... Needless to say we never met, saw or heard from them again until they began requesting old documents and signatures that they lost and wanted us to backdate within a month after closing. BS COMPANY!!! Run while you still can!!! read more

I purchased my current home using Prosperity Home Mortgage and don't regret it. See a summary of my experience with them below. 1. Highly responsive team 2. Secure communications used as warranted 3. Use of a portal to centralize documentation sent or received (for the most part). 4. Timely actions such as tied to rate locking before the rates went up again. 5. Keep you abreast as to the next steps via email with video explanation. 6. Although I didn't end up using the quick close service, I think that was a nice option to have prior to closing. 7. Highly professional team. 8. Gave me reminder nudges if I forgot to respond to an important email requiring my action. 8. Seamless process overall. It was definitely a better experience than what I had with a previously lender for my first home - I wish Prosperity Home Mortgage was tied to that primary home purchase years ago. Whether you are a first home buyer or done this before, you won't regret it. read more

THINGS ARE NOT GETTING BETTER! AVOID!! The previous review giving 4 starts and complimenting their work was done with the promise of the issue being resolved soon. Here it is 2/23/22 and nothing has been resolved. Please ignore 4 star review. To add to this, we were told from day 1 that we could only make payments with a paper check. That was last summer when we purchased our home. Needless to say it is a pain to get our bank to mail a paper check to prosperity and then wait for it to come out of our account at some point. We just found out that we can in fact pay online which we would have done from the start! This company has no idea what they are doing and we are being told something different with every person we talk to! Update: Just received another email stating that the refund process will start soon. On the 18th we were told it had already started. This is absolutely inexcusable. Everything is being well documented and will be handled one way or another. read more

One to 1.2 stars. Please read the bad reviews before being brainwashed. The algorithm puts the good reviews first for many companies and this company is one. They do not answer your requests for necessary documents, such as the mortgage application and do not write back to you in the home-buying process. It is virtually a fraudulent organization that approves anyone submitting an application and then chooses who they will actually continue the process of home-buying and transferring necessary documents with such as the pre-approval and mortgage application. Once your online application is approved, it will go away and all of your mortgage application information will be gone. The solution that I can come up with for this problem is taking screenshots of your mortgage application. Does having the only copy of your mortgage application via screenshots sound like the rest of the practices by the company involved would be trustworthy? Their employees are dishonest and fraudulent. If the 2008 financial housing crisis repeats itself, this will be the new Deutsche Bank and their owner, Long and Foster, will be the new FrontPoint Partners and Morgan Stanley. read more

We initially called Austin Stellato for a pre approval. From that moment until the final closing, we were in exceptionally good hands. Austin and his team were professional and transparent throughout the long process. We always felt secure and cared for. The on-line process was expedient and safe. Our questions were answered within minutes not days or weeks. The Prosperity website worked flawlessly and, when the final "Closing Documents" were ready, we were able to e-sign right on the website. The Physical closing was quick and efficient since most of the mortgage doc's were already reviewed and signed. We also got the best rate. We would highly recommend Austin and his team for all mortgage needs. We also loved the personalized videos Austin sent us during the process. A++++ read more

I'm self employed and buying a home is so daunting when you own your own business. We were moving from out of state and Kimberly was a referral from our agent, and we could not be more pleased with the process. She was confident, competent, communicative, and kind and ushered us through a complex approval with ease. We truly hope not to move again for a long time, but would use Kim again for a mortgage in a heartbeat. read more

I was initially approved for a mortgage for a co-op property, I was even told that I had one of the best debt-to-income ratios they'd seen in a while. After the initial approval, most contact stopped altogether. I couldn't get confirmation on a closing date no matter who I talked to. I reached out to my loan officer again, only to be informed that he had retired the previous week. I was appointed a new loan officer and from there we continued business as usual; me asking for a definitive closing date and them ignoring/dodging the question. Eventually, I received a call two weeks before movers were scheduled to arrive only to be told that they could no longer provide the mortgage because of something they didn't like with the building's financials (despite the fact that it was me, not the building taking out the mortgage). Prosperity Home Mortgage was happy to take my money for all of their various processing fees at every step of the way, only to abandon me two weeks before I was scheduled to move. I would recommend avoiding this company at all costs. read more

Alane Derryberry has worked with our family for months during an unusually long process (because of our purchasing deal). Her level of service and commitment has been stellar through it all. Alane is a great communicator who is timely with her responses and genuine in her follow through. We had to adjust rates and specifics of our mortgage throughout the process but Alane made it easy. Alane kept us updated and informed which took the stress way down. Alane was able to work with Prosperity to get us close to a 3.0% 30yr interest rate!! What the heck?!!!! Free money ??? Didn't think that was even possible. We are very happy with the overall service and integrity of Alane and Prosperity LLC. We would highly recommend her to anyone looking to buy a home right now. read more

This is for the team in Overland Park, KS, on a May-August loan saga. Use caution when using your realtor's lender. In this case, they were friends just trying to make the most money possible. After five days of trying to get a prequalification letter, I said it needed to be done that day or we were done. I provided the same documents repeatedly. The loan terms changed every conversation. I finally got my letter and went on my way house hunting. Note: The "rate lock" is allegedly good if you close by the end of the lock period. They can change the rate up to the closing date. It's one of many things you don't know until you ask. My realtor wouldn't schedule home showings, so I only saw a handful of houses. She would also send houses outside of my search area and price range. It all ended when she called my loan officer at Prosperity and told them I was no longer house hunting. Prosperity emailed me to tell me about the conversation and said they would send the cancellation over. I explained how frustrated I was and she continued to explain how much SHE did for ME by locking the rate even though that changed, too. The loan officer should speak with the client and follow the client's wishes. Now, I have a note on my credit saying it's been run too many times. read more

Bill was amazing throughout the entire process. He was very responsive and was a great source of knowledge for us as first-time home buyers. We loved the videos that he sent after every milestone, they added a personal touch and made our experience unforgettable! read more

If I could put zero stars I would. We work on buying our condo with Glenn Benson. He is not organized and extremely unprofessional. We reviewed the money needed for the down payment one and a half month before settlement and he assured me that I had enough money. We received the final closing disclosure on a Thursday at 20h37 when we had the settlement the Friday at 15h. And what a surprised to see an increase in the closing costs by 20%. Obviously we did not have that money. Glenn had asked earlier for my credit card infos to pay for a condo questionnaire. What I did not know is that he kept my credit card infos and tried to use them to pay the appraisal fees in order to lower the closing costs. I never ever authorized him to keep my credit card infos nor to use them to lower the closing costs. This is a real deal regarding his professional ethic. All through the process Glenn and his assistants (Faith and Jackie) were not sharing any timeline and not responding to any of our concerns and questions. They also don't share information between them which cause us to resend the same papers sometimes 3 times. We received the final closing disclosure after the settlement because there was a lot of errors in it. I will never work with them again and never recommend anybody to use their service. read more

A wonderful experience with Prosperity Home Mortgage! Joshua Haddad and all his staff were exceptional. Easy to talk with, professional yet friendly. Knowledgeable and just very easy to work with. Would definitely recommend them to family and friends and would gladly work with them again. read more

Berkshire Hathaway group out of GA has been a nightmare. Working with Kelvin as loan officer has DESTROYED my credit. He is obviously inexperienced. He issued a pre-approval for a certain amount and MONTHS later he said he couldn't get the system to approve me for the same amount. Kelvin has created TWELVE inquiries on my credit report TWELVE. At the max there should've been 2. When I reached out to see if he could remove some he said no. So I have NO loan and now TWELVE inquiries. Terrible service provided. Next time I will avoid him at all costs. Had I known he was going to treat my credit as if I was shopping for a vehicle I would have NEVER went with him at all. read more

We had an incredible experience working with Leslie. As first time homebuyers, this was an entirely new process to us. Leslie was so sweet and took the time to explain every step of the process to us. We felt like she genuinely cared about us throughout the way and made everything super simple. Leslie had fantastic communication and handled everything for us. She also shared weekly videos explaining the next step and always followed up with a phone call. I would love to work with her again and would absolutely recommend her. read more