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Guadalupe Valley ReStore

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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9 years ago

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The Home Depot

The Home Depot

(18 reviews)

$$

Customer service was excellent! From the moment I walked in the door I could tell it was a BUSY…read moreSpring Saturday! I was greeted by Jason in Lumber who asked if he could help, I was grateful since recently having a foot operation. He loaded everything I needed without hesitation! I had to also go to the garden center where I was also greeted by Regina and a few other Garden employees and even though it was a busy day, they offered to to help several times and were so kind! This really made my day! Jason in Lumber and Regina in Garden are a breath of fresh air! Truly the example of customer service!

I ordered a washer and dryer from Home Depot. FSA was supposed to deliver them on Saturday; my day…read moreoff. The drivers arrived outside of the delivery window. There was no confirmation the night prior like promised, nor was there a call placed to let me know they were headed to me or even at my house. I was there! They left a door tag stating I had been missed and needed to call the number to reschedule. First of all what the hell!!?? I call the number immediately and I was rescheduled for Monday. This time no call, no show. Call Home Depot again and once again get them rescheduled for Thursday. Thursday morning I received a call from two men from FSA stating they were on their way to hook up my washer and dryer. Initially I thought oh great they're delivering my appliances. Then the men confirmed the washer and dryer were at my house already. Uuuummm excuse me sir!? NO! you're supposed to be delivering them. They hung up and called me back and stated my washer and dryer were still in their warehouse and I would need to call to reschedule delivery AGAIN. Are you freaking kidding me! That brings us to today.....still no appliances....Home Depot still took my money a month ago. At this point I have no choice but to report both Home Depot and FSA as fraudulent companies and file a chargeback on my cc. Unbelievable! If I could post this review with zero stars I would! Also Home Depot has been no help in getting these appliances. They simply state there's nothing they can do but to reschedule and hope and pray they actually get delivered. No other resolutions.

Guadalupe Valley ReStore - buildingsupplies - Updated May 2026

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