I special ordered a Milgard vinyl window (3 single hung windows molded together). They said it would take 2 weeks. I showed up two weeks later to pick up the window but it had not come in. I called the next day, they could not find my order but later they said it would take two more weeks. Finally the window shows up and to my surprise it was defected on two corners of the nail fin and horizontal size was a half inch too big. The size of the window not being correct was not good but not a deal breaker since I'm remodeling. I spefically gave him the size of the window opening. And guess what I got....the exact size of the window opening; it should have been a half size smaller but like said I would take the window. I did mention to them that if they reorder the window it would be nice but we could still order the same size window. Anyhow, the defect of the window was due to bad workmanship and had nothing to do with Parker Lumber creating a problem. However, they dragged their feet to help me when I asked them. The person handling my order said I had to take the window and I said I was not going to take the window with the two defects on the nail fin. I also said to them that this was a workmanship defect from the manufacture. And also said that their sample window did not have this defect and if it did I would have never bought this window. For some reason who ever made the window grinded off too much of the vinyl at the corner. And part of the installation instructions specifically say to put a bid of silicon. Since the integrity of the vinyl was too far gone on one corner and on the bottom corner of the window actually had piece of vinyl missing. Once you install the screws to hold the window in place, the vinyl will conform to the shape of the wall it is being installed on and possibly causing the vinyl at the corner to crack. And Since I have a pier and beam structure it will move. Even though flashing would go top of the nail fin, the possibility of it leaking there and could cause a bigger problem years later.
The person handling the order said the manufacture the window was acceptable to use and he could give me 10% off. I repeated to them what said initially and I wanted another window. District Manager was rude and kept cutting me off as tried to explain to her why I did not want this particular window. I also asked if I could take a picture of the window defects and she never acknowledge that question. She said two contractors saw the window and said it was acceptable to use. I did not believe her. She also suggested I could use it as a casement window. I was not going to do that. She said the reason I rejected the window was because it was the wrong size but she could only give me part of one window. Then conversation abruptly ended when hanged up the phone. That did not make since the window is molded as one unit.
My coworker said "Wow, did she hang up the phone on you?" All I can say it was not a good experience to say the least. I felt terrible. I had a hard time contacting someone at their corporate office. I finally was able to speak to a lady whom was very nice and listened to the problem I had and said she would have someone look into the matter and call me back. I still have not heard back from someone at corporate. I did call credit card people to get my money back. read more
