I originally reviewed Wisconsin-based Ki Mobility after first experiencing their durable medical…read moreequipment. In my case, this has primarily been a Ki Catalyst 5. a Ki Catalyst 5 is a manual folding wheelchair generally targeted toward the more active wheelchair user. I'd initially encountered Ki Mobility through a wheelchair I found at a Goodwill. It was pretty basic, but it filled the need at the time. In early 2020, I found myself in a pretty serious health crisis and ended up needing a new, customized chair due to an upper leg amputation. I worked through Numotion, a garbage company, but did manage to get a Catalyst 5 ordered. The Catalyst 5 is generally an active lifestyle chair. It's not really a sports chair, as most of those are rigid frame. The Catalyst 5 folds up, and it fulfilled my need of having a chair I could fit in my car with my now even shorter left leg. From what I've been told, Ki was started by two people with 50 years of complex rehab experience. I believe one came from Sunrise Medical (home of the beloved Quickie 2). My initial review of Ki Mobility was a 5-star. Having been in multiple key chairs since 2020, I'm now dropping it to a 3-star review. After having dealt with Ki Mobility since that 2020 experience, I've become less impressed with the wheelchairs and even less experienced with the company itself. As I noted in my original review, The Catalyst 5 struck me early on as a somewhat refined Quickie 2. Having fully experienced the Catalyst 5 now, I would say they have a strong frame and seating. They have abysmal ancillary parts like casters and brakes. I've had casters and brakes get into disrepair quite quickly, and I've found more than once that even among Ki models they alter the measurements slightly between their models requiring you to essentially go back to them. It's dreadful. It might be workable if they responded well, but they don't. I'm willing to accept that casters and brakes (and other parts) get into disrepair and need adjustment. The dismal part is how quickly that happens here, and just how little Ki backs up their product. Case in point most recently. My less than one-year-old Catalyst 5 had a left brake completely brake - not get loose, not need an adjustment - an actual brake. Quality wheelchair parts don't break in the first year of life for a chair. Nearly every insurance company uses a five-year-cycle if they cover DME - in other words, a chair has to last five years. A brake that breaks in the first year, unless outright abuse is involved, should be replaced by the company. Period. It's well within warranty. But, of course, Ki Mobility denied it because it was an unclear explanation on how it happened. So, my experiment with Ki Mobility is done. I'll still give them that the frames are solid and the seating seems to be durable. However, with supporting parts that have been consistently poor and customer service that doesn't serve the customer this will no doubt be my final Ki Mobility product.

I will never order a Ki Mobility chair again for my family member…read more They said it would not be much heavier than a titanium chair. NOT. I am on my third pair of scissor locks. The first pair lasted 5 years. That's. fine. I have gone through another two in 11 months and the springs have failed again. Called Ki and they do not support the product past the warranty. OK. So it's $70 every time they fail plus another $10 for shipping. It's frustrating that the small spring that fails probably costs less than a $1 and I could fix it on my own BUT they don't sell it. Of course, there are other things that I have had to replace on this chair out-of-pocket. Bottom line: Product reliability is low. Support is even lower. Buy something else from someone else.

I am very upset with this company. I have COPD and I had reserved a portable oxygen concentrator…read moreand was picking it up on my way to the airport for my nephews Celebration Life in the Rocky Mountains of Colorado. First of all when I arrived to pick it up they had me under a different name, the front desk girls were very nice and figured it out by calling out 2 men I assumed may have been the respiratory therapists I had spoken to when I had reserved it. So they got that straight, not a real big deal, that happens. So they bring out this rather large machine that was the size of a Hoover upright vacuum cleaner on wheels. When I say portable I'm thinking of something manageable that you put over your shoulder. This thing came with 2 pretty heavy batteries and 2 battery chargers. So now I have a vacuum cleaner and an extra very heavy bag to drag through the airport with my suitcase and a carry on bag. I told them I was expecting more of a portable that you carry over your shoulder. They said oh for that you need to be evaluated by a respiratory therapist. Had they told me it would be this big thing I would have gone somewhere else or been evaluated for something of reasonable size. There was no way I could manage this but that's all they could give me. Now, I explained to them when I reserved it that I was going to Colorado to an extreme altitude and I knew I would have trouble breathing. That was an understatement!!! So I checked my suitcase but the rest had to be carried on. The vacuum sized machine and my carry on needed to be lifted up into the overhead compartment, the bag of equipment goes under the seat. I'm 70 years old. So I land in Colorado and immediately can't breathe. Now I have to unload off the plane, take a tram and get on and off a shuttle bus to the car rental place. Load it up and drive up into the mountains into the Continental Divide at 11,307 elevation. I get to my hotel and start to unload and am now in serious trouble. I can't make it in least of all with all this stuff. The staff saw me sitting on the ground and came to rescue me. So I survive the 1st night by just sitting still in my room, just going to the bathroom was too much in order to breathe. The next day is the service and I called the troops to help get me in. No now I'm huffing and puffing and turned it up and although it says it goes up to 3 liters it just starts beeping. People are speaking and I'm beeping so I had to turn it off. Next day I'm in the ambulance in respiratory distress. The doctors were appalled with the equipment I was given. I then had to rent another system and was able to put it over my shoulder. It was the size of a good sized book. Apparently the men who I talked to at Aspirus who I assumed were respiratory therapists don't understand about the needs for high altitudes. I'm a nurse and the respiratory therapists I worked with were knowledgeable but not these two. My advice to them is to research breathing in very high altitudes and work with its patients to get them something appropriate. I wonder if this was the first time they ever supplied oxygen for someone traveling to high elevation. I'm just beside myself So it's time to fly home and now I have even more stuff. I can't wait to tell my doctor this and I hope she goes ballistic. So if you need oxygen I would not ever go here again. I don't think they know what they're doing.

Picked up my CPAP several days ago, the RT was incredibly helpful and knowledgeable…read more Thank you very much!

The Alpine team was very helpful and they even offered delivery and installation service. With a…read morehuge selection to look at in their showroom, it was easy to find a lift chair for us! Alpine is my go-to for all my wife and I's medical equipment needs!

They were fraudulent in claiming the lift chair was made in America before and after the sale …read more Extremely unreliable on getting back to you . They do not back up their warranties for anything . They try to send you on Wild Goose chases saying they'll work with you then and then that backing it up . When they came out for the remote not working they replaced it to not even test it for the issue to still be on going . After first-hand viewing hand viewing as well as video and audio being brought in they still take no responsibility of the lift/bracket issues . After 6-8 months of being jerked around and the manufacturer being upset that nothing was done through the manufacturer just had the entire metal framework replaced as well as the Box the controller hooks up to . The manufacturer saying Alpine should have taken care of all this . Tried being nice and working with these people forever just for them to continuously blow off responsibility . Highly do not recommend .

I require a compounded medication. Omro Pharmacy was the closest to me, so I chose them. Then I…read morefound out that all our prescriptions could be mailed to us. As my husband and I are both elderly, and I am handicapped, this helped a great deal. When I have to call in for something, the staff is always more than willing to take the time needed to answer my questions. We are both very happy we changed pharmacies.

I have been very clear on how much I love this place. Staff is great and the Owner Pharmacist (Ken)…read morecontinually looks for the best prices on drugs for his clients. Rose runs the front of the store, a Beautiful wild strong Cookie. Be prepared to wait for your meds but enjoy the store and the company. http://www.omropharmacy.net/

Lana was really helpful. I had to quickly replace a mask and it was a special Solo Pillows model…read morethat they had to "piece together" to make it meet my request with variable sizes. Lana didn't want me to wait while she tried to build it from their inventory and called me back after she had completed it. Very personable. I would absolutely work with this location again.

If I could give negative stars I would!!! This is the WORST medical place I have ever dealt with…read moreand should be charged with Medicare & Medicaid fraud. My CPAP machine would not turn on at all about a month after getting it. I called and they told me someone would be out to pick it up. They never showed up!!! I then continued to make calls once a week to my "sleep support team." They also documented my calling and that the machine was not working. They would then transfer me to the local Appleton office which would put me on hold for about 20 minutes then hang up on me. This happened over and over. Yesterday I received 3 letters dated 1 day apart from Lincare saying they have been trying to contact me for being non-compliant. I called again. She called the local office-- they left me on hold again! They told me they were going to pick it up and fix it. I got a call first thing the next morning-- no one in thier office does pick up. Twenty minutes later they are picking it up. NOT TO FIX IT, but because I am non-compliant. Again, they are the worst! AVOID THEM AT ALL COST!

staff is knowledgeable, personable, caring and accurate. Feels like family taking care of you...I…read morecan't say enough about Mike, Daniel, Michael, Karen and the rest....awesome!!

Horrible I go there everyday to pick up prescriptions the guy at the front desks asks me if I have…read morequestions I say no he asked if I already had the prescription I say yes he begins to explain everything about my medication that I already know I tell him I know everything about it I been on it for the last 3 mouths and then he laughs and begins explaining it again and keeps going and going and going and the lady that was beside him tells me that he is a jerk and this is did not happen just once it happens every time everyday and if I tell him I have No questions he will still keep on trying to tell u what it is and what is does and how to take it just to waste your time not to mention they always forget to put in the insurance after calling them asking when it's gunna be ready they say 40 min I wait a hour go there and takes 10 min for them to find it then they say 100$ I tell them I have insurance and it should be free and then takes them another 30 min waiting at the desk looking stupid becuase these people are laZy and love love to waste your time I wish shopko was open they didn't waste your time and we're very nice and respectful