Bought a used bike a few weeks ago, was a bit pricey, but since Hawk told me he would service it, and do a complete inspection as part of the price and do a once over it sold me on getting the bike. A week later my spoke broke, right in the center. I called the bike shop to see if I could get replace spoke. Was told they didn't have any. I asked if they could help me out with the measurement so I could order one to fix it myself. I was told it would be serval weeks since they were backlogged. I got the impression that they were to busy for me to even come in for a simple measurement.
I took the wheel to another bike shop- they fixed it in under an hour, plus I was shown that another spoke had a crack in it. They told me it was likely as a result of a crash. I didn't crash the bike which told me that Bikeology didn't really do a detailed inspection. I won't do business with them again nor would I recommend they do any maintenance on your bike. read more