Beware of booking a tour with this tour company: GrupoXplorer.com
I booked a tour online with this company a couple weeks ago for a three hour tour of the Alhambra in Granada, Spain for my party of three people. I paid for the tour with my Visa card. The company confirmed my payment and booking reservation and gave me a date and time frame to meet our tour guide at a local hotel where we were staying. The tour guide NEVER SHOWED UP. I tried several times to contact the company by phone before the tour time to confirm our tour but they never answered my call. The following day I finally reached a company representative and explained how they had failed to meet my group for the tour they had promised, and that I would like them to refund me the full amount of the failed tour. The representative told me send the company an email requesting a refund. I did so immediately. However, the following day I received an email from the tour company telling me that they would not refund me any of the tour cost. I then contested the charge on my Visa card. Visa shortly thereafter credited my Visa account, and stated that the matter was "Pending Investigation". Bottom line: Taking money from someone with the promise of a service and then failing to provide the service and not refunding the cost of the service is fraud. So beware of this company. read more