This daycare is run by dishonest crooks. I signed up and put a deposit down for my unborn child to attend here when I was 5 months pregnant because I understood the demand for good reputable childcare, and I knew I would need to go back to work. I was put on a waiting list, they accepted my money, I signed the contract. Now, at the bottom of the contract they ask you to sign, it is noted in fine print that "GTN reserves the right to dismiss you/your child from GTN at any time with no given reason necessary." While that is an alarming statement, who would ever think that a daycare would actually use such a disclaimer in a dishonest way? Think again.
Fast forward to April 2016. I delivered my baby in February, two weeks late. So while my declared start date for my daughter was supposed to be mid-April, my start date at work was therefore later because of delivering late, so when I spoke to Amy about the timing having shifted for obvious reasons that I cannot control...l AKA giving birth.... she agreed to moving my daughter's state date at GTN (when she would be three mo. old) to mid-May to accommodate my new return date to work. I'd paid half the month, so I was paid up a few thousand dollars at this point.
It probably should have been a red flag to me that Amy was incapable of proper conduct and communication, when she repeatedly called my husband at work and left me voicemails stating that "our start date was unknown to GTN" and "were we still planning to attend?" she even claimed that we never paid. (thank god I keep receipts.) I figured the poor woman must be short-staffed in the chaotic office, because I even have emails where in one message her tone was very sweet, saying how "we're so glad we could nail down a start date for your daughter, looking forward to seeing her!" then hours - HOURS- later a new email from her would come to my inbox saying "please call me tomorrow to discuss the fact that you will no longer be bringing your daughter in April, we have people waiting for that spot and you need to let us know if you will be attending or you will lose it." Then I would call her to say- we did this already, we confirmed MAY and she would apologize profusely for getting confused.
On April 27th I received a phone call from Amy after all of this confusing and repetitive email correspondence, where I had to remind her more than once that I was bringing my daughter in to daycare in May and that I had paid.... she calls to ask if "I was sure I needed my spot", and if I could move my start date to JULY because she (and this is a direct quote) "double booked me with another family who desperately needs a start date in May." I was shocked. I promptly reminded her that we had had this conversation before, that I paid for May and was starting in May because I have to go back to work. She apologized again- said yes she remembered and she messed up, then said "see you in May!" and we hung up.
Not two minutes later my phone rings again and it is her- I was in a bad reception area and for some reason my phone rang once and then took the call straight to voicemail - Amy left a voicemail that said "So sorry, but we can no longer accept you into this daycare program and we will be giving up your spot- Mr. Friedman and I feel that you have been very indecisive as to when you wanted to bring in your child and you keep giving us the run-around and we just think it's better you don't come to our daycare- we will refund you your money."
I immediately called GTN, and not even 5 minutes had gone by since she left me this very alarming voicemail - the office assistant told me that I couldn't speak to Amy because she had left for the day! The assistant also told me that Mr. Friedman was planning on calling me tomorrow to discuss what happened, and I should expect his call at 11am. Good-
Mr. Friedman never called. My husband and I gave GTN until 2pm to call us- and no one reached out to explain anything after leaving that voicemail. We called them at 2, and got the assistant on the phone who said "sure hold on!" when I asked to speak to Amy. Moments later, the assistant came on to tell me that Amy was not in, neither was Mr. Friedman. I said "that is a blatant lie, I know they are in- if one of them does not get on the phone with me to discuss the voicemail they left me yesterday, I will have my attorney call them instead." Needless to say Amy got on the phone.
Overall the conversation was a sad excuse for the way this supposedly reputable place does business. Amy claimed I never knew when I was bringing in my daughter- that I dodged their calls- then she said "but if you want, we now have an opening in JULY." (the spot that she asked me to take the day before, because she double booked for May!!!) All in all, she booked someone for my same spot- and instead of being honest, claimed it was my fault, and gave it to the other person. Because of this, I now am on unpaid leave from work, with no plan. Disgraceful. read more