From start to finish everything was amazing. The staff here is great, I primarily worked with Steve…read morebut anyone I came in contact with here were very nice and comforting during a difficult time of losing a loved one. The staff listens to exactly what you want, and does not try to push you to purchase extra services. I definitely recommend this funeral home to anyone you would not regret it.

Leo & Sons gave me the info to get an honor guard at my parent's burial, even though I made all the…read morearrangements for the service myself. (My parents had passed away awhile back and I had the urn with their remains shipped from California, so no need for a funeral director). They even called afterwards to make sure everything went ok--I really appreciated that!

Very professional staff. Clean and comfortable setting. The service is attended was in a large…read moreroom with couches and chairs and a beverage station.

Adam and his team were outstanding, sensitive to our needs, caring and supportive throughout this…read moredifficult time. In an effort to accommodate our families timing needs, they were able to provide services over a holiday weekend that included flowers (when flower shops were generally closed), an on site church service and cemetery preparation on extremely short notice, as well as all that was necessary to provide our family a funeral service that offered dignity and support to all.

Have been here a few times for calling hours. I do appreciate the separate enter exit driveways …read more. very easy to access as traffic gets busy. Staff is polite and professional, always a door greeter to help direct flow. They are very caring making sure there's water, mints and tissues in an arms reach.

This place was recommended to my mother by hospice care in Rochester. My stepfather passed away,…read moremy mother called them. While right away they did speak to her over the phone they left her under the impression that service could be right away and at the local facility which my mother called. When we arrived to speak to a consultant she said my stepfather was at one of their other facilities and there's no way they could move him, she also said that they cannot hold his service until the following week - more than a week after he died. The consultant did try to move some things around to move up the very simple service requested. My stepfather a simple man with no religious beliefs requested a very simple burial, the consultant my mother spoke with said the funeral director would say some words at the burial site, however when we arrived he simply offered some "time". I felt the entire thing was very impersonal and cold. This is why I personally am highly against chain funeral homes. A family owned place would have been far more accommodating & sincere.

I like to visit Mount Hope Cemetery at least once a year. It's quiet beauty and landscapes makes…read morefor a great location to take a walk and enjoy the surroundings. There is lot to observe including grave sites of well known Rochester residents such as Susan B. Anthony and Frederick Douglass. The cemetery is well maintained and has historical significance throughout its grounds. Free tours are available from May-October with specific details available on the official website. A must visit historical location in Rochester.

Very impressive historic cemetery. Respectfully walked through many areas, eventually finding the…read moregrave of Frederick Douglass and family to pay our respects to a great man.

I recently lost my mother to a long illness. So by the time she transitioned, I was in a daze,…read moreexhausted and depressed. From the moment I first contacted DM Williams funeral home, I was treated like I was the only customer. From the professional answering staff to the entire funeral service staff, everyone was always on point and helpful. The services were very reasonable. The absolute best part was when my father saw his wife of over 50 years, ready to go on to glory. It simply took his breath away and a huge smile washed over his face with relief. He immediately thanked them for making his wife look like she was sound asleep. After months of being in hospitals, rest homes and ambulances, my mom was tired and looked so uncomfortable all the time. I don't know how they did it other than truly using"magic" but she looked like an angel! At the wake and funeral, everyone was extremely pleased with her appearance. The casket was perfect also. We had to ship my mom out of state for her final resting place. When the receiving funeral home observed my mother 3 days after the initial funeral, the owner asked who had done the work. I told them and they insisted I relay the message that they had done a very good job.The owner is a third generation funeral home director with over 30 yrs in the business. So that was an awesome compliment! I have since thanked DM Williams on behalf of my family for all that they have done. I highly recommend this funeral home to anyone who wants the best for their loved one.

James R. Gray and his son, handled my father's recent burial at Mt. Hope Cemetery. They arranged…read moreeverything for it, including his Air Force Honor Guard. We are very grateful for how they handled everything for us. I give them my highest recommendation.

From the owner: Genesee Valley Cremation provides cremation services to the Rochester, New York arearead more

My experience with Matt at Rochester Cremation was simple and pleasant at a difficult time. I made…read moreout the form on their website before coming in for an appointment. All of our questions were answered and only a few signatures were needed.

To be honest here, I initially left a pretty scathing review for this company. I had, what I…read moreconsidered, a less than satisfactory experience as far as phone customer service. However, after the review I found out that a call center was responsible for my issues. The owner of the company reached out to me and made sure I was taken care of and apologized for the issue. He truly knows what customer service is about and loves his business and what he does. With any business, small mistakes can happen, but in the end it's all about how much you care. This company cares.