I have been living here for 1.5 years and everyday is getting worst. They raise the rent every year but the services are reduced. We went from 24hr security to 2pm to 7am (meaning between 7.01am to 1.59pm you are unprotected) I am concerned for my family safety. They said they have "protocols" but is a lie. I wouldn't be surprised if one day my car would be vandalized.
They dont enforce the rules in the contract (btw, there is no mention of the security, very convenient) there are people using parking spots that arent theirs, the visitor parking is also used by permanent residents, the guards do rounds when they remember, otherwise they are watching their phones and smoking. Maintenance team is slow and rude when you need it. Shootout to Eric who does whatever he can, the supervisors are smoking and fooling around.
The only amenity is the gym. The co-working space isn not existent. The dog park, abandoned. And the Marijuana smell is everywhere.
On top of that there is censure. They changed the platform we used to have so you cannot send complaints nor communicate between neighbors. I have seen residents publishing (on paper, like posters) their complaints on the front door and immediately they take the papers out. I have been contacted management team several times and they never answer, they doesn't care. And of course they don't reimburse for the days you don't received the service. read more