Service is great. Fast appointments!! If they say they will contact you, they do! Something that…read moreis not often done nowdays.

Had check engine light on went in knowing it was gas cap related just wanted it cleare. Tech told…read moreme there was a download needed to prevent this from happening and it would cost $300, reluctantly I paid it. then 2 months later same thing happens. I go back now I'm told I have to replace a bunch of components. I asked why I paid $300 for download when all these components needed to be replaced at $628. I get in my Jeep and drive off then realize Tech broke my gear shift knob. Beware of this rip off dealership. Never going back to them again!!!!

I worked with Tyler over the phone for a week. He sent me a video and was responsive to emails. I…read morelet him know that I was going to come from Boise to get a Kona I wanted and he was cool enough to hold it for me until I could make it there on Saturday. Everything went smooth and there were no shenanigans on pricing, especially since I came from out of the area. I'd buy from here every time. They gave a nice price for my trade too.

I took my 2026 Palisade in for it's first service tooday. I was warmly greeted by the Service…read moreAdvisors. Brody is who ended up helping me. He was very friendly and professional, said the service work would take about 2 hours, it only took 90 minutes, bonus because I was waiting. While waiting, you have access to snacks and beverages. When my vehicle was ready, Brody explained to me what was done, explained recommended service intervals and answers all of my questions regarding future services. In the end, he also informed me that since this was my first service on our new vehicle, it was performed as a courtesy. I was somewhat surprised and very pleased. Midway and their staff totally met my expectations when we purchased and todays service experience. Prior to purchasing our vehicle, I was told by many local Hyundia owners to stay local, this is a family owned business and they treat their customer great. I was not disappointed and will surely tell other of my experience

My fiancée and I had a great experience here. We bought a 2021 Tahoe and Amanda Alden the sales…read moremanger and Harley made the process easy. Would 100% buy here again and would recommend others to do the same.

Bought a used car from them. We only had the car 2 weeks and the engine seized up. When we…read morecontacted the dealer they said they would look into it. Their response was that they would not cover any cost of repair or replacement of the engine. They pride themselves on being a family business but certainly don't treat you that way. Terrible customer service. Do not waste your time. Go somewhere else.

I really like this dealership, they were honest, fair, and friendly. I would definitely buy a car…read morehere again! The owner was very nice and helpful as well and when we had a problem he help fix it without a hassle.

I could not be more pleased and impressed with what a fantastic experience we had at Kootenai…read moreMotors. Ron was so kind and stayed after closing so we could come by and look at a car. He made sure the car was fixed and ready to go when we came to pick it up. His daughter (I apologize for not remembering her name) does the paperwork and she was really professional, organized and kind as well. I would expect nothing less from a family of fellow dog lovers! Thank you Kootenai Motors; we will be back!

Entire SERVICE team (Management, included) is RUDE, especially one of the females (I believe Her…read morename is Kelly, but don't quote me on it). This is based off of COUNTLESS times of dealing w/them. I've honestly never encountered such a rude service team. In My Opinion, you are better off driving 30 minutes away to Spokane, Washington. This car dealership doesn't even offer car detailing anymore - unbelievable!

Recently, my wife and I went to Coeur d'Alene Honda to shop for a new Pilot. When we arrived, we…read morewere met by a salesman by the name of Tyler Abbott, who assisted us in our search. He suggested that we consider a 2026 Passport, which was similar to a Pilot, but more capable in winter driving conditions, as well as in moderate off-road scenarios. Ultimately, after asking a slew of questions, which Tyler answered quite adeptly, and a test drive in a nearly-new Passport (1,300 miles), we bought it. We have purchased several Hondas in the past, and, aside from the outstanding dependability that the brand has always offered us, we truly value the fact that we've never felt pressured by a Honda salesperson while shopping for a car. I am pleased to report that this experience was no exception. In fact, I believe this was the best car buying experience we have ever encountered. Tyler's very professional, easygoing personality and impressive knowledge ultimately convinced us to specifically buy our new vehicle at Coeur d'Alene Honda. We want to thank Tyler Abbott, as well as the business manager, Johnathon Loudenslager, for providing us with a low-key, friendly and extremely efficient experience. Dana Duncan

Driving cross country means I have to get my car serviced every 10,000 mi, so I was fortunate to…read morefind this place. Although the reviews were not very favorable, I decided to check it out for myself. Super easy to find, so that was a plus. Was able to get my car in right away... Actually was able to get a Irwin to get a oil change, tire rotation and air filter. Super nice and friendly, they got me in and I decided to hang out and wait. Which was nice to get back on the road. Bottom line? If I'm ever out running around again and needing kind of dealership, this one will be on my list of places to stop.

The service is a joke to WA buyers. I bought a new GTI full MSRP there. All went well. Called a…read morecouple months later after reading the harsh ride (it clearly had) was likely due to plastic shipping blocks clipped in the front struts and weren't removed. The service writer said he had never heard of this and explained 'sports cars are rough riding'. Thanks, good to know. I jacked it up in the driveway and could feel the blocks under the strut boot. Pulling the boot up, I could see the blue plastic 'puck'. Called back and they agreed to look at it - 'anytime'. So, I came in that Saturday where I was greeted with 'you need an appointment'. Then I realized out of state plates were making things go bad quickly. He came off very annoyed by this 'ambush' visit and said he'd have to check if this was even a warranty thing. He asked if the WA dealer looked at it like they had input or effort here. No, I bought it here thinking pre-sales prep was done here? Finally, a tech ran it in for a look on the lift. 15 minutes later, they removed the blocks and put the car back in the staging entry. The tech spotted me and said 'your key is in the console'. This first shop visit took 90 minutes abundantly clear the are disgusted with any non-residents waisting their non-revenue time. The 'writer' wouldn't make eye contact as I smirked leaving. No papers, no signature, nothing happened... just leave. I inspected the struts when I got it home to find they shoved the boots up to pull the blocks but didn't bother to reseat the lower boot to the strut body which you have to press and form back on with effort. They left it open to dirt. Had to jack-up and re-attach both boots back on the struts. Pretty sure they purposely left the boots flopping. I had carefully put the one I inspected back on pressing and turning to fit properly and why I looked. Not pro work - fast slop to get 'em out. First impression of their Service Dept? How 'bout never again!

Julie was wonderful! Made the entire process as pleasant as it could possibly be. No pressure, no…read morenonsense. I felt heard, respected, and that I got a good deal.

From the moment we walked in the parking lot we felt good. We met Julie and Shawn who helped us and…read moreanswered all our questions. It took us about 1 hour to decide and we made the best choice for us. Julie had been wonderful and very patient with us. We enjoyed all the drive tests. We walked out with a new Toyota 4Runner TRD. Thank you Parker Toyota team!

I ordered front and rear seat changeovers for my 48' Willys in May, 2011. The order was delayed and…read moreseveral months later I received the rear set only. I was in contact with the owner, Brian via email and phone and he assured me that my order was on its way relatively soon. Fast forward to November, 2011. I have not received the rest of my order and have been unable to contact the owner. I requested that he refund $249.90. I NEVER write reviews but I felt compelled to do so considering the circumstances. I will update this review after this issue is resolved.

Missing parts in order, no shipping list, won't return emails to correct the problem but he had no…read moreissues taking my money.