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Northwest Military Vehicles

1.0 (2 reviews)

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15 years ago

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14 years ago

Missing parts in order, no shipping list, won't return emails to correct the problem but he had no issues taking my money.

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Post Falls Volkswagen - Super easy to find. Easy access to the service department.

Post Falls Volkswagen

(37 reviews)

Driving cross country means I have to get my car serviced every 10,000 mi, so I was fortunate to…read morefind this place. Although the reviews were not very favorable, I decided to check it out for myself. Super easy to find, so that was a plus. Was able to get my car in right away... Actually was able to get a Irwin to get a oil change, tire rotation and air filter. Super nice and friendly, they got me in and I decided to hang out and wait. Which was nice to get back on the road. Bottom line? If I'm ever out running around again and needing kind of dealership, this one will be on my list of places to stop.

The service is a joke to WA buyers. I bought a new GTI full MSRP there. All went well. Called a…read morecouple months later after reading the harsh ride (it clearly had) was likely due to plastic shipping blocks clipped in the front struts and weren't removed. The service writer said he had never heard of this and explained 'sports cars are rough riding'. Thanks, good to know. I jacked it up in the driveway and could feel the blocks under the strut boot. Pulling the boot up, I could see the blue plastic 'puck'. Called back and they agreed to look at it - 'anytime'. So, I came in that Saturday where I was greeted with 'you need an appointment'. Then I realized out of state plates were making things go bad quickly. He came off very annoyed by this 'ambush' visit and said he'd have to check if this was even a warranty thing. He asked if the WA dealer looked at it like they had input or effort here. No, I bought it here thinking pre-sales prep was done here? Finally, a tech ran it in for a look on the lift. 15 minutes later, they removed the blocks and put the car back in the staging entry. The tech spotted me and said 'your key is in the console'. This first shop visit took 90 minutes abundantly clear the are disgusted with any non-residents waisting their non-revenue time. The 'writer' wouldn't make eye contact as I smirked leaving. No papers, no signature, nothing happened... just leave. I inspected the struts when I got it home to find they shoved the boots up to pull the blocks but didn't bother to reseat the lower boot to the strut body which you have to press and form back on with effort. They left it open to dirt. Had to jack-up and re-attach both boots back on the struts. Pretty sure they purposely left the boots flopping. I had carefully put the one I inspected back on pressing and turning to fit properly and why I looked. Not pro work - fast slop to get 'em out. First impression of their Service Dept? How 'bout never again!

Northwest Military Vehicles - car_dealers - Updated October 2026

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