I purchased a 2011 outback from here about 6 months ago and have intentionally waited so I could post a fair review and not one based on anger. I want to start with what I think they do well, they are indeed friendly and do a good job at customer service and detailing the cars. I think overall there are some good cars there. I did receive a birthday card months later hoping I still like my purchase.
What I want all people to be aware of. When you purchase a car there, you get a $50 gift certificate for a free oil change if you give them a 5 star review, so..... read all 5 star reviews being aware of that and they in no way stand behind their cars after you purchase them.
Small things that were noticed, wipers worked but when it finally rained, they had no been replaced like they said. I had a tail light that was out. Fluids were low when I checked them about 2 weeks later.
Big thing: the inspection process they claim is so complete, it is not and they in no way stand behind their cars. After driving my car for 2 weeks, I had problems, major problems. I called them and brought the car into have it looked at. When it was shifted from drive to reverse there was a shudder, only when sufficiently warmed up. I also had 2 instances where the car stalled when I pulled up to stop lights. After many hours on the internet, all the forums related to the torque converter. I had them look at it, they immediately said it was a bad axle (which they say they inspect on all their cars). They were unwilling to fix the problem but would be willing to fix it at my cost, which by the was was much more expensive that other places I got quotes from, an yes i was comparing genuine Subaru parts at all places. I then took my car to a shop I've used for years, they took one look and said definitely not the axles, in fact they had the car up on the rack and went through it with me and compared to 2 other Subarus also up on racks in the shop. I then had the transmission fluid changed per recommendation from 2 Subaru dealers and the shop doing the work. I should also mention that when i asked if Trucks and Toys could change the fluid, they said they can't because they don't actually have the tool, soo..... buyer beware of any transmission inspection or fluid changes because they can't actually change the fluid on 2011 Subarus and newer, yet the Subaru repair shop had no problems. The fluid change made some difference, problem still there and the solution was to replace the torque converter to the tune of $2500 to $3000. Another $2-3K if the transmission was bad. I dumped the car and had to take a loss, which is the best thing I could have done as this car was total piece of S... I should also note that upon research, there is actually a class action law suit on this problem, since the car had over 100K on it, I was not eligible for the repairs from Subaru. For a shop that specialized in subaru, this should have not happened and any interested party should be aware that if given the opportunity, they will dump a bad car to you. read more