Crawl space encapsulation: Roger, the job foreman, and his crew were thoroughly professional. They listened to my needs, and the crawl space looks beautiful now. I'm very happy with the results. A bit pricey, but excellent results. read more

Great company. Does really good work and very great communication. Groundworks will get the job done right the first time.

On Friday, Jon and Seth came out to lift the driveway. These guys are awesome! Very professional and knowledgeable about their work. Explained to me what was going to happen and answered all my questions. This morning, Jayden, Caitlyn and Mandi came out to seal the cracks on the driveway. It was great seeing an all female team. They explained what they were going to be doing and answered all my questions. They are very professional and knowledgeable about their work. Thanks Groundworks! Mary Pool read more

I had Groundworks come out for two services: 1) Crawlspace Encapsulation - This was done over two days in which they also installed a new sump pump and insulation. The work was performed by Sam L. and Tyler who did an amazing job. Super friendly and were able to answer all of questions. The crawl space turned from a dingy, dirty area, to now a safe, clean environment under the house. Definitely exceeded my expectations. 2) Concrete lifting - This was done in less than a day. The work performed lifted areas of my driveway and also the front porch was sinking. Tyler M. and Warren (who also goes by Denzel Washington) also sealed all of the concrete joints on the driveway and front porch. This actually turned out better than expected, it looks so professional and all the concrete is level! Definitely exceeded my expectations. Last, but certainly not least, a shout out to the Certified Field Inspector, Xavier S. who spent a lot of time with me, to fine tune the work to be performed and was knowledgeable about everything. No sales pitch - just a genuine, informational approach which ultimately turned out great! Thanks to everyone. read more

I used Complete basement a little over a year ago, to fix cracks in our driveway and patio. We also asked them to lift it because it was not drinking properly. This is how it look now, you decide. :) read more

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We hired Groundworks / Complete Basement Systems to shore up our our basement. The actual foundation work seems fine; however, the experience with this company was terrible. While digging, the Groundworks crew cut our water line and flooded our basement. I understand that accidents happen, but their behavior after the accident has been awful. They had no emergency plan. The crew called Denver Water, were given an arrival time within 5 hours, and then just stood around while our basement flooded. We called a company to bring pumps and fans, and in the meantime carried water out in buckets - after we asked, a crew member did help us carry buckets, which I appreciated. I had to call Denver Water and 911 multiple times to get the water turned off. No senior member of the staff from Groundworks called to check in or take responsibility - we had to chase down the project manager. We asked Groundworks to cover the bill from the company that provided the pumps and fans. They refused. We are still trying to get them to do the right thing on this. In the meantime, we did the basement cleanup ourselves. I can't recommend ever working with Groundworks / Complete Basement Systems. read more

Groundworks - Equipment to remove water in basement - Waterproofing Near Me - Denver, Colorado

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Got sump pumps installed when they were still Complete Basement Systems, one the switch happened we have been ignored even though we have a warranty and they are supposed to book an inspection with us each year. Called multiple times for help and no communication from their team. read more

Before I begin, I would like to state that I never post reviews and when I do the reviews remain positive. In this case, I feel compelled to leave a less-than-flattering review. Complete Basement Systems gets the 2 stars because at least the representative was extremely courteous and professional and was NOT pushy and Complete Basement Systems (CBS; also now under Groundworks) refunded our deposit promptly after we cancelled the contract; plus they were professional and courteous about the refund. I'm leaving a 2 star review and cannot recommend CBS unless one understands that CBS is not looking for a solution to one's basement issue, but is looking to sell a product that remains egregiously expensive and may not solve the main issue. I draw this conclusion because they intimated to my wife, who set up the consultation, that they would inspect the premises to surmise the best solution to our basement leak issue; they didn't do that; immediately they pushed their insanely expensive internal drain and sump pump product where we would be responsible for replacing an extensive amount of drywall and hiring an electrician for dedicated outlets for the sump pump; an almost $14k quote was quickly turning into an almost $20k project. I would just add that I don't blame the rep for pushing the product that carries such enormous costs and remains utterly messy; I get the impression - or at least can guess - that the rep remains under pressure to push their canned "solution"; that's just my take though. As an aside, if someone is trying to sell you a sump pump ask yourself this question: "do I live on a flood plain?". If the answer is "no", then you probably - and more than likely - don't need a sump pump (https://theleakdetective.net/homes-need-sump-pump-myth/#:~:text=It%20is%20a%20myth%20that,out%20of%20your%20basement%20continually). Do your research before you sign anything agreeing to a sump pump install; we should have done so before we signed anything; lesson learned; we dodged a bullet, but I digress. I suggest before signing on to any project with CBS to get not only another bid, but a second opinion. I'm sure CBS remains extremely competent at what they do, but ensure one is getting not only the most economic quote but also the most efficient and cost-effective solution. read more

My boyfriend who is a carpenter found a small issue a few weeks ago while hooking up plumbing for new bathroom. He's used their services before for a client so called to have them come out and take a look. I had a concern about white water mold on the concrete. It was about 3 weeks out for appointment. Okay..after 15 mins in the crawl space the gent emerged and told me things weren't too bad over all. He would give me a price based on their recommendations. I excused myself for a moment as I was still in a work day and also made a pit stop. Glad I did because when I returned their recommendation was about 12K. If I hadn't made that pit stop I probably would have S;)!×? Myself right then and there. I needed to get back to work. The quote was emailed. Yes, things can be removed and of course their recommendations are going to be the highest price they can get. Sad though...the spray to treat the mold that's there. 200.00, plus labor...never even a mention of...let's get that treated because you already took steps outside to extend your gutters and we can figure out in the spring if its still coming in. Take your time we know it's a big expense. Instead it was...I can only give you 10% off through end of October so book now. read more

If I could give this company a ZERO I would. They were absolutely terrible to work with - They screwed up 5 or 6 times then just ghosted us and didn't finish the job and left 7 inches of a column hanging in thin air. Do not use them unless you love pain, wasting your time and sitting on hold for hours only to end up hiring somebody else to finish the job. They also tore up our concrete and left huge cracks (they are not going to fix it). and cut out a massive hole in teh column (they are not going ot fix this. read more

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The company provided a 100% refund so I do appreciate that. It took a little doing, just be persistent if you feel the work needs another visit or refund. read more

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Terrible company. We had some water damage to our basement. Groundwork's did the installation of waterproofing and a sump pump. During installation the crew hit the exterior electrical line to our home. We had to have new company come to repair the line. This was additional 2,000 dollars. After communicating with Darren Clark over numerous emails. He assured me that he would reimburse us for the damage his company had done. We were never reimbursed and have heard nothing from the company. We will also be reporting them to the better business bureau! Please stay away from this company! They are awful and truly do not care about their customers. read more

They were supposed to come out to our home and fix our garage floor on Tuesday morning. Rob will not return our phone calls and did not even show up. He did not even have our address right even though he came out twice. He sure was quick to request payment though. Terrible way to conduct business. We moved all of your stuff out of the garage and they do not show up. Zero confirmation for a time even the day of. Total scam. Take our money and no decency to show up or call back. Then we call them and they say Rob does not even work there. What a bunch of bullshit. The competence of people at this company is about zero. ​ read more

WARNING: I wish I could give this company ZERO STARS. The Colorado Springs crew from Groundworks started working on our home's foundation on April 3, 2023. After the crew started work, the structural engineer stated they would need to put in more beams than originally planned, so the project took longer and costed several thousand dollars more than the original contract. The work on the foundation finished in mid-April (definitely on or before April 18th - I have photos from that date). There were many issues upon looking at the finished product. First, the cement poured in the garage is uneven, a different color, and a different texture than the other concrete on the garage floor. It looks like a tacky patchwork job. One of the main concerns is cracks that appeared within days of the new concrete drying. The company's solution was to put caulking over the cracks. This is concerning because in the winter, water is going to get in the cracks, freeze, and expand them. The garage floor now looks and feels unfinished, but they would not do more than put caulking in the cracks. Secondly, there was a muddy mess made all over the driveway, the back patio, and the streets throughout the neighborhood. The company sent out one person to use the hose to spray off the mud. Well, we had already done that, so not much was done. The muddy mess was understandable to a point, but it was so bad that neighbors called the company to ask if they were going to clean it up. Third, there was a sink hole that formed in front of the front porch. The gentleman who hosed off the driveway, took time to fill in the hole, however, the hole opened up again after this was done. Next, a board on the front of the porch was accidentally hit by the crew when they were installing a beam. The crew said they would have someone out soon to replace the board, but never did. Eventually, I started calling and they reassured me that someone would call or be out soon. It didn't happen. Finally, I emailed the company on May 25, 2023 on behalf of my grandmother because she was frustrated with them and, more importantly, was in and out of the state dealing with a family emergency. I was reassured that someone would be out ASAP to fix the board. It didn't happen. I have records of every time they said someone would be out and they failed to hold up their end of the bargain. The damaged board and the sinking hole were not replaced and filled in until June 8, 2023 after pleading with the company several times to have someone come to fix it. The manager, Darren Clark, was completely unreliable, and the general manager, Jason Schoenberger, cared more about backing up his employee than remedying the situation by having someone out to fix the damage and fill the hole as promised. Quite frankly, I was not sure the damage was ever going to be repaired. The reasons given to explain why it was taking them so long to send someone out to do the job was blamed on unreliable handymen, which as a customer, this is not my issue. It would have been different if the manager and general manager kept their word, and communicated effectively what their plan was. Over the course of about two weeks, I was assured that multiple handymen were coming out on a specific date several times. These dates and times came and went without so much as a call letting me know they were not coming. It is so inconvenient to have waited at the house for several handymen to come, just to have that time totally wasted when they don't show. Their lack of accountability, very little reliability, and poor communication has me questioning the quality of the job done. My confidence in the company is completely gone. I will be telling those that I know that Groundworks and the other companies they run on site are terrible to work with and it is not worth their time or money to work with them. The amount paid for the project does not reflect the quality we received. After reading several other complaints, these seem like common issues. read more

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Highly recommended! Very good and professional company. Customer service oriented, follows up, and honest!

Follow-up to my last post: Matt with Groundworks saw my review and called the next day and apologized about the whole thing. He then had the supervisor Damian come out the same day(he was in the area) to look at and respond to our our driveway issues. I am very impressed and happy with the super fast response! He also went over our 5-year warranty so if we have any concerns in the future we can have them come out again. Thanks so much! read more

After dealing with my husband killing horse flies and trapping rodents in the basement thanks to the multiple bird feeders I put outside, we had our basement encapsulated. The service from beginning to end was exceptional, the response to our consultation was prompt and professional and when the big day came, the staff was courteous, clean and quick. They laid down plastic throughout the house and in the basement, took about 3 hours to encapsulate the crawlspace and cleaned up so well that I couldn't tell anyone was in the house. I have a very happy husband and unhappy birds, thanks to tossing them due to the rodents. read more

Groundworks - Before crawlspace picture - Waterproofing Near Me - Denver, Colorado

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This company advertises as a basement crawlspace solution. But when I contacted them for a review of my crawlspace they said they don't do crawlspaces and suggested I call the better business bureau! Laughable. Call someone else if you need your crawlspace cleaned up. read more

I had an appointment for Groundworks to look at my 16" high landscape retaining wall which was cracking. Sebastian called to let me know that he was running early and would it be okay to arrive early which I saw as thoughtful. He arrived shortly after the phone call and was very pleasant and knowledgeable. My job was very small and Sebastian suggested that my small retaining wall might be better approached by a handy man who could simply rearrange the cinder blocks, replace the stone overlay and add more mortar or grout. I'm glad he was honest and saved me the unnecessary expense. Thanks Sebastian. I would recommend this company due to Sebastian's honesty. read more

BEWARE OF THIS COMPANY - IT IS A SCAM!!! Nicholas Toledo came to my home, looked me in the eyes, and told me that his company could easily resolve my issue (a sloping deck that needed to be leveled and reinforced). $5000 later IT IS STILL SLOPING. However, now in addition to the sloping - there is a huge gap between the deck and my house, destroyed cracked tile flooring, and a huge gap around the door. They charged so much money and then made the problem worse! Please do not make the same mistake I did - run far and fast from this horrible company! read more

So far, the corporate buyout of Peak Structural, and all of its past warrantees is passing over like a lead balloon filled with strawberry jam. We've been receiving dozens of texts from Basement Systems, talking about service work scheduling. Not once did they identify themselves as a company that my, let alone anyone in my family , have ever done work with before. And, after doing my own detective work, skip-tracing them back to their roots, I find out that the new company, "Groundworks", is only calling me, in order to to set me up on a new "yearly plan", where they come by and "look" at the previous company's handiwork. And, they tell me that they intend upon charging us nearly $300 American for the very privilege of our allowing them to re-check their very actually warranteed work. What a cushy, Millennial business concept. How self-centric, disingenuous and dishonest. Shame on their negligent parents. No, seriously. It is true, I am stuck, working with this company. As they have bought out our warrantee with a company that took the money and ran to Boca. But, I am posting this, as a community service, to warn others away from yet another soulless corporate conglomerate, that will absolutely try to sell you something you already own. Because, it is quite obvious, glaringly apparent, that their teachers failed, almost as spectacularly as their so-called "parents" so clearly have. Despite what their ethanol-poisoned role models may have taught them, money is, in fact, not free. And, they are, in fact, owed nothing. Do yourself a HUGE favor. Call someone with a better customer service, an earned reputation, a trained staff, and an honest, pre-Millennial, non-parasitic business model. This company looks to be a prime example of exactly what is going wrong with America, today. Avoid at all costs. read more

Groundworks - CAUTION Sketchy, corporate conglomerate. Bad business practices. - Waterproofing Near Me - Denver, Colorado

DON'T HIRE. We hired Groundwork's to do basement waterproofing for an insurance claim. They came promptly to do the estimate, it's when the work crew came the problems started. First they came started work and the Forman left. leaving the remaining 2 workers and only 1 barely could understand English. Couldn't read the estimate plans and drawings. Had to have them remove one section before the concrete hardened so an open drain could be installed of which was on the drawings. Had to have them back to knock out sections to install clean out. I paid the bill when work was completed and now it's going on 8 months trying to get a Lien wavier so I can get my final reimbursement from my mortgage company. Have contacted them 4 times and keep getting the response they have sent the email to the responsible parties. I suggest you hire a different company to do your work. Edited review--- After leaving this review I was able to get a response from them on the lien waiver and they got it back to me within a week. read more

SCAM!!! I was told my home had a "ground water problem" I took the bait because my basement was flooding. Turns out it was a sprinkler line that cost $100. Do not sign any contract with them until you fully investigate with a professional. I will say, the sales employee was kind and the process was smooth.. just incorrect. *EDIT.. They did reach out to threaten me and let me know that they have this problem all the time. "You're not the first to come up with an excuse" read more

I see the apology from the business owner here, but that "10% off if you sign with us" is a scare tactic to get you to sign with them and not talk to anyone else. Stay away from these people, and get an actual engineer out to your house. Complete Basement systems is a straight up scam. read more

I called Groundworks for a crawl space inspection, inspector Sebastian Jarrett was very professional. He was particularly good at explain the problems with my crawl space and the specifying all the possible solutions. read more

I would HIGHLY recommend this company to anyone needing basement waterproofing and concrete lifting! I would give 10 stars if possible!

Good reviews ???? My experience with this company has been nothing but frustrating. After I had already moved all my furniture in preparation for their arrival, they rescheduled for another day. When they finally did show up, they were FOUR HOURS LATE. No one had bothered to contact me. I felt the company was not well organized and the work they performed was unacceptable. The floor is not level. Some area have not finished. They are not informed of where to do. I want this company to make it right. They should complete the work for which they were paid. The inspector /sales person should have more responsibility till the end of their work. Also they never send me the proof of 5 years warranty with receipt which they promised me. I keep contacting the company but answers are always "Our management will call you" They never contact me. read more

My crawl space is shared by 6 units. We had some piers put in 2 years ago and a crack showed up in my wall about 6 months after the piers were put in. I had them come back out to check on the piers. At first I was told that I needed more piers. Then they came back out 6 months later and said no I don't need more piers, actually there is some rotting on the beams and you need another support beam and sister joists at a tune of $7000. I had 4 additional companies come out who said I didn't need any of this and was being scammed. After talking to the service manager at CBS, he agreed to come out and said that he agreed with the other companies that I didn't need any work done. So I almost made a very costly decision that was completely unnecessary. Additionally it took 1 1/2 months to get the quote after they came out. I sent an email with follow up questions and never heard back. I sent texts and phone calls and kept receiving a response of "I'll send it today." I am a single woman and I feel as though this company took advantage of that fact. I would not recommend them to anyone. There are a lot of structural repair companies in the Denver area that provide honest service. read more

When I called Groundworks, I asked for a second sump pump to be installed in my basement. My home is 5 years old and the floating basement slab on one end of my basement has heaved up a couple of inches and has 1/2" wide cracks. I was told by a forensic engineer that inspected it, it was because of water coming under my foundation and expanding the clay under my basement slab. When Robert from Groundworks came to give me an inspection and quote, he told me that a sump pump was not enough. He said my basement walls showed high humidity and I needed a basement gutter system along with a second sump to capture the water behind the foundation walls. The total cost was about $11K. What he proposed made sense so I agreed to the work. After the installation in January, we had quite a bit of snow and resulting melt. Although my old sump has worked quite a bit, I had no proof the new one was even working because it never turned on. I asked Groundworks to check it, so they sent out a technician (Rohan?). He told me everything was working just fine. I asked why the pump was not pumping and he said because there was no water. I told him I was sold the system when I was told water was building up behind the walls. He expressed a little confusion and told me that system was sold to people that already has water in their basements. I explained that I had NEVER had water in my basement. He suggested I call the company and question them, but he would report my concern to company management. That was a week ago and I have gotten no communication from the company. Since we've already paid for it and the salesman has gotten his commission for selling me an unneeded system, I suspect they really don't care. Just a note to others...don't trust what Groundworks tells you. They are only interested in selling you more than you ask for/need. read more

In recent years we had some flooding issues in our basement due to heavy rain storms and had Groundworks put in a sump pump along with an internal drain system. Lee, Rick, and Tanner from the CO springs area installed our system as scheduled in two days. Very professional, explained everything to us, started and ended on time, cleaned up everything well before leaving. We had to problem solve some logistics regarding proper discharge that came up and they were great to work with. Time will tell (no rainstorms yet to put the system to the test) but we were very happy with everything so far. read more

I am in the middle of having a terrible experience with this company and am finding them to be unreliable, poor quality and not to stand behind their work. Following a very positive initial appointment with a Complete Basement Systems salesman, we recently hired them to install a sump pump in our basement and bury downspouts in the backyard. Because they took two days rather than the one that was scheduled to do the work I ended up making the completion payment by phone without having inspected the work. On inspection, the downspouts had been buried in a way that would require water to run uphill for the work to do any good. Much worse, the work to install the sump pump has damaged our radon mitigation system such that is causing certain areas of the house to shake constantly, loud enough that certain bedrooms cannot be slept in. This was a week ago and despite frequent calls the company has not contacted us to fix the downspouts. Unbelievably, the one contact we have had is to tell is that they refuse to fix the issues they have caused with the radon system because 'it's not in the contract'. Very confusing as I can't see anything remotely relevant in the contract. We are disputing the charges with our credit card company. Our experience is that this company is incompetent and will not stand behind their work or make things right when they screw up.. I absolutely would not trust them to work in my house again. read more

My neighbor hired this company called groundwork to fixed foundation at his house do works at his house. they ruined are shared fenced. I have tried reaching out to them leaving messages.This was before Christmas. They have not returned my calls. Here I was thinking about hiring them for my own foundation. I will definitely not hired them. read more

I was in the process of selling my house. I contracted them to install two supports in my crawlspace. Two weeks after they installed it was inspected. During their install they broke a grey water drain pipe. It had been leaking in my crawlspace since the day they were done. Tim tindle from groundworks came out. He said they're not going to pay for damages due to the fact I can't prove they did it... They were the last people in my crawlspace. Ridiculous! I was not even seeking large amounts of money. $75 charge for a licensed plumber to reconnect the pipes it's all I was seeking. Do not use this company. They'll charge you an arm and a leg and will not take responsibility for anything they mess up. ​ read more

Do not use this company! They did not locate before drilling a pier and destroyed the neighbors sewer line. They took a deposit then charged $5000 after 2 hours of work. DISASTER!! read more

do not trust the price they give you. i'm now stuck paying more. they're reply..... well the loan company is running a specal for six months. if you pay more than ur bill (that i can't afford now.) u can refi. and maybe get a cheaper % . excuse me now....... don't trust them. read more

Waiting 30 min for the meeting to take place, showed up late for the inspection meeting. Then needed another expert to get a decisions made on the 2 areas of concern. The cement slab, and the concrete wall. Waited an hour for the inspection report or the written quote, which he failed to provided any written quote, or even a written statement as advertised. When ask for a card he refused and left the place no quote no written statement and no name of the guy that was even here. WORST SERVICE EVER!! Kids no nothing of on time, customer service, respect or concern of the customer time spent setting up, waiting and getting the no response to the quote, the biz card and any SERVICE! Don't waste your time with this company, period. read more

WARNING!!! TOTAL SCAM!! They hired people who are not experience in foam jacking. This company is a complete JOKE!! They cracked my garage slab in five different places, within 8mins after arrival. Did not complete job as promised. Then they tried to assigned a guy who lives out of town (Steve Beauty) to look into the issue, he came out the first time and promised the company will fix this and make it right. Steve skipped out on two other follow-up meetings. He fabricated what he documented in the reports regarding "meeting with clinic to resolve issues", NEVER HAPPENED!! . Steve swore up and down that the cement will be repaired & replaced by the company. He got a concert quote for replacement for $3,000 and two days later he quit. No answers from Steve or his team. He told me I will have to repair the damages they did, and left me hanging. And only apply my deposit towards the repairs. This company is a total JOKE!! do not use them. Hired them on Oct 23, 2021 (six months ago), and still no response from management nor my deposit back. read more

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This is a follow up to my previous review - shortly after posting I was contacted ao they could learn more. After a bit of back and forth, they did make it right and paid for some of the damages that resulted from the issue initially reported. I appreciate how challenging it is to find the right people to perform the right jobs - and grateful that this company made efforts to rectify the situation. read more

Customer service was over the top until I only went with some of the bells and whistles, which would have cost over $50,000. The job I had completed was much less, and the customer service could have been better. They said with what I had done, they could seal the concrete for an additional cost, but then went back on their word because I didn't have the whole recommended work and couldn't close the cracks in the foundation. Hired another company - they shared that they were "crooks," as the work to support the walls was over the top and could have been repaired for less than 5K. The drywall was cut to install the "rods," not a crack in the walls. Most of the back wall is covered by a rear patio, where no signs of leakage or repair are needed, but Groundworks insisted the entire wall needed the repair. All about the MONEY! Get second and third opinions!!! read more

We were referred by our neighbor which had a cavity under their front porch and some walkway concrete which was sinking. they stated they were impressed by the work so I requested a quote for similar issues. At the time of the initial quote we were told that they would fill the cavity under the front porch where we would have bunnies living and work on the front step which was sinking. We also agreed to the back porch which had a lot of sinking areas and we're advised that they would also remove the old caulking by the house to add new caulking. Day of the work came we did another walk through going over everything that we were advised would happen. After review of the work we immediately contacted the company regarding multiple concerns about the caulking and the void under the front porch. We wet advised that they would schedule another visit under the warranty. Today we had the company out again and were even more concerned about the void after finding that there is still are huge cavity under our front porch. My wife and disappointed in the quality and the overall work for paying almost $5k. I cannot personally recommend this company. read more

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