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    Grossi

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Grossi

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    9 More Services

    Fire heating system installation

    Fire heating system repair

    HVAC installation or replacement

    HVAC system repair

    Fireplace installation

    Fireplace insert installation

    Plumbing inspection

    Fireplace repair

    Fireplace insert repair

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    6 years ago

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    Atlas Fireplaces - white birch logset with g45 burner.

    Atlas Fireplaces

    (4 reviews)

    Absolutely -- here's a sharper, tighter version with a more authoritative tone. It keeps the facts,…read moreremoves repetition, and delivers a clean, impactful message that reads well as both a letter and a public review. --- To the personnel at Atlas Fireplace, Our experience with your company began well. Nathan handled both of his visits with professionalism and care, and we appreciated the quality of his work. The fan replacement during the second visit was completed to the best of his ability. During that visit, I asked about adding an Alexa‑controlled relay. After purchasing the relay, I scheduled an appointment for installation. Nathan returned with Spiros K., whom I understand to be his supervisor. Despite multiple attempts, they were unable to install the relay, and the fan began running continuously. They assured me this would be corrected on their return visit, along with installing the plug extension. I purchased the needed plug myself and texted to schedule their return. The next day, I received a message stating they would "pass on installing" the relay due to how it needed to be set up. I responded that the relay was no longer an issue and that I simply needed the fan problem--caused during their visit--resolved. After that, all communication stopped. Multiple messages went unanswered. We paid roughly $900 for the two visits, and I was willing to pay for the fan correction despite it resulting from their work. Instead, I had to hire another company to restore the fireplace, costing an additional $350. Declining to continue with the relay installation is understandable. Abandoning the job without fixing the fan issue is not. The lack of follow‑through and communication is unacceptable. I am extremely disappointed and will not be recommending Atlas Fireplace to anyone.

    Found the issue with my gas fireplace. Unfortunate it was pretty old and made sense to install a…read morenew setup. Prompt, clean, a great job by Nathan.

    Grossi - plumbing - Updated May 2026

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