Wait time is ridiculous. I had an eye appointment at 9:15 and was not seen until 10:15. Parking is…read moreon the street and you have to pay ($3 for 1.5 hours). I had to bring my baby and could not get out to put more money in the meter. They book appointments every 15 minutes and clearly they need to allow more time between appointments. However, dr. Horn is great.

Saw Dr. Horn on Powerball Wednesday and although I didn't win the 225,000.000 I still feel like I…read morehit the jackpot finding Dr Horn! Amazing! He is personable, patient, knowledgeable-I love that he personally called me back, gave eye contact and a genuine smile when introducing himself. He educated me on the risk that I have for certain eye problems and why. The time was used efficiently and the support staff was just great. Look forward to my next annual ck up!!!!!

I am deeply disappointed with the unprofessional customer service experienced today when dealing…read morewith an appointment for my employee. Our employee arrived for his scheduled appointment today, but his necessary translator did not arrive. When I called to resolve the issue and suggested reaching out to the insurance carrier to see if there was a coordination mix-up, the representative, Shana, became extremely aggressive and rude on the phone. Instead of providing the customer support we needed, she claimed there was no one available in the entire building who spoke Spanish. Throughout the call, she refused to let me get a word in. When I politely asked for her supervisor's name, she completely bypassed my question and hung up on me, refusing to provide any management contact information. I called back immediately and was connected with Brandy, who was very kind, professional, and helpful. She was able to provide the name of the supervisor, Denise Kurt. While I appreciate Brandy's excellent assistance in a stressful situation, the behavior exhibited by Shana is completely unacceptable for a professional medical office handling sensitive worker accounts. Management needs to address Shana's conduct and communication immediately

Unprofessional and Disrespectful of Patients' Time…read more My mother's appointment was scheduled for 1:20pm, yet we were kept waiting 51 minutes before being seen. There were no updates, no explanation, and no apology from the staff or the physician. When I mentioned--calmly--that my mother's time should be respected and that appointments should begin reasonably close to their scheduled time, Dr Gilbert replied: "Well, sometimes it works that way and sometimes it doesn't." That statement, paired with a complete lack of acknowledgment for the delay, was unacceptable. It reflected a dismissive attitude toward patient time and basic professionalism. I remained polite and civil throughout the interaction, but left with the impression that punctuality and patient communication are simply not valued here. If you expect respect, accountability, or even a simple apology for excessive wait times, I would advise seeking care elsewhere.

Very pleased with his service. Had to reschedule an appointment and then cancel that appointment…read more Got a call from Dr. Hwang (not a staff member) to check my status and to set up a follow-up appointment. He is one of my/our favorite doctors, and I/we have many, and we enjoy our visits with him and many laughs. He does need bigger waiting rooms . I told him that they need to do something about the long wait times. We have had 4 cataracts removed and surgery on 2 eyelids. A good/great doctors is busy! Karen Long Brentwood, CA

I've been a patient of Dr. Feiz for several years. He is very professional and knowledgeable. His…read morestaff is friendly and helpful. The office has state-of-the-art equipment. The eye tests are easy and fast. I scheduled a cataract surgery for my right eye. Dr. Feiz explained the procedure and costs. I decided to get the upgraded lenses. So far, I am happy with the results. I will get my left eye done by Dr. Feiz.

A nice place with a quality team. They helped with my aunts cataract surgery. Front staff is very…read morenice.

I am an existing (was) patient with the beginning stages of glaucoma…read more This office not only doesn't return calls but dropped me because of my change in insurance "money" They've had me drive to Berkeley to get a referral (again) from my existing reg Dr (not eye) to be seen again, which I did...like a child Now today, after back and forth scheduling and rescheduling on their end to Oakland and Lafayette~along with me re scheduling my life around theirs They call and tell me that I cannot be seen at all, but yet, I can get my meds~even though I've "not" been examined in about a year and been without them~ no concern for that on their end~ but paying out of pocket would be a "breach"......... You decide. I am disgusted

Only my second ever review but wanted to express my gratitude…read more First I was greeted by a very efficient and friendly front desk person. Wish I could remember her name but was exceptional After filling out forms I was taken to the clinical area. Each step was explained and it was obvious they were happy and confident. Most importantly they seemed like they enjoyed their jobs. As a doctor with a small clinical facility, I was more than impressed Then the doctor. I had heard a great deal about Dr Pascal. I could see why so many trust him. He is smart , experienced and reassuring. The whole office seem to be happy and explain procedures. He was respectful, he was incredibly enthusiastic about his

Dr. Hwang is an excellent surgeon. I had two cataract…read moresurgeries with him. He is part of an organization that provides free eye care overseas. I can't say enough good about Dr. Hwang and his office. Dr. Nguyen and Dr. Ong are outstanding optometrists in the practice. The front desk is very efficient and pleasant. The assistants who first screen you at your appointment are kind and knowledgeable. Wait time for OD care is short. Highly recommended!

Dr. Hwang has been my Opthamologist for many years. He is an excellent doctor, takes his time…read moreexamining my eyes, answers any questions I may have, and very kind.

I was referred to Dr. Nam by by regular ophthalmologist. My experience with his staff, the surgery…read morecenter, and especially Dr. Nam is nothing less than outstanding. The knowledge, caring and expertise by all were a very welcome exception considering what I'm hearing from quite a number of my friends. Should you need a cornea or cataract specialist this practice is a must. I can't recommend this office enough. 2700 Ygnacio Valley Rd Suite 150, Walnut Creek, CA 94598 (925) 268-0338

Friendly staff, knowledgeable, patient and explained everything thoroughly. Terrific job on my…read morecataract surgery lens replacement. Absolutely a great outcome

I cannot recommend Dr. Lim highly enough!!! 17 thumbs up!!!…read more She is a miracle worker. I was the biggest scaredy cat about getting my cataract surgery done. I have been wearing glasses since the third grade and I am extremely near-sighted. One of my biggest fears is losing my sight. Dr. Lim made me feel extremely confident about getting the surgery. She explained the surgery in detail and she offered excellent advice about the right type of cataract lenses for me. The surgery itself was extremely quick and painless. I felt like I was at a Laserium show at a planetarium and not in an operating room. There are a number of follow-up appointments scheduled for the day and week after surgery. Both Dr. Chan and Dr. Zhang were caring, knowledgeable, and friendly at these follow-up appointments. The Walnut Creek office staff is also wonderful, friendly, and efficient. Being the nervous Nelly that I am, I did call them more than a few times with my worries. I am now seeing 20/15 out of my distance eye. I can read 4 point type out of my reading eye. I feel I should be on a lecture tour, wearing a Super Hero cape to match my new bionic eyes, touting the wonders of cataract surgery with Dr. Lim. The only regret I have is enduring blurry and dimming vision for a year because I put off my cataract surgery because I was so scared. If you need cataract surgery, make an appointment with Dr. Mira Lim!!! You will be so happy you did. It was the BEST DECISION I have ever made in my life.

Mira Lim performed miraculous cataract surgery on my eyes in '21-22. She also corrected an…read moreastigmatism in my right eye. She is a one in a million genius eye surgeon with a manner so unassuming and a hand that is so calm and self assured, you pray that she is there whenever you go under the knife. Period! Her specialty is corneal implants. She loves what she does and she loves to give the miracle of perfect sight to her patients. I'm 77 now and one day after the surgeries my eyes tested 20/20 & 20/24. Three year later they still test the same. I'm so grateful to her! It is not surprising to me that she worked with Dr Vastine, the Errol Flynn of eye surgeons. And she was referred to me by Dr Litwin, one of the best. Don't even think about it. Get on her waiting list today.