Everything started out fine. I went in for a first-time appointment/evaluation. The doctor(s) were…read morepleasant and informative. I was feeling positive about them being able to help. Then the problems began. As I was leaving they promised me they would call me with information that I needed to run the treatment scenario by my insurance. On my way out I also requested that they email me so I would know for sure the proper email to use. I received no such email but I did then proactively email them information that they had requested to their business email. A few weeks went by; no phone call; no email; no communication whatsoever from them. Then, a few months later, I called. The person on the phone didn't acknowledge that I had sent the information I requested. They stated that no such information from me had been received. They also didn't acknowledge their promise to me to provide me the codes so that I could exercise my due diligence and run everything by my insurance. The pleasant (I am being ironic, she was rude) woman I spoke with told me that they were still waiting for information from me. I then informed the pleasant woman that I had the information they needed and requested - again - for them/her to email me so that I could respond with the information they said they needed. (Remember, my prior email was ignored - or never received maybe?) The woman I was speaking to laughed at me derisively for requesting that she be bothered (not an exaggeration, it was a literal "guffaw") with proactively emailing a potential customer. I didn't respond to her disrespectful tone or haughty, derisive laugh and pleasantly requested again that she email me first. She said, essentially, "sure, whatever." (Paraphrasing.) I did not react to the provocations of the receptionist/admin since I did really like the doctors. Of course you know the end of the story. The boss - pardon me, I mean the admin - did not email me. Maybe she's an undercover billionaire boss who runs the practice for fun and not profit; and she doesn't do things for lowly customers. Who knows, regardless, that's what happened. I wasted almost $200 out of pocket (my co-pay), drove quite a ways from my home, and had the pleasure of being disrespected multiple times. I am glad, however, that the admin felt powerful and got joy by being an mischievous gatekeeper. Low quality people enjoy abusing their power. Bottom line, if you can get past reception without losing your cool and get to the doctors (who are actually very pleasant and professional) you might consider this place. But if you are not a masochist then maybe consider a place where the staff CAN be bothered to be nice, professional, and considerate.

Worst dentist around! Do not go here! The staff is unprofessional , unreliable , rude, and I…read morerecommend you change your dentist immediately! They have no clue what they are doing! Going to the dentist is traumatic enough, so having someone you can trust with your smile is imperative! Unfortunately this is not the case for the staff at Elite Dental group in PK. You should do better guys! You work in healthcare! Re-evaluate how you treat your patients! If there was a negative 10 stars, that is what I would rate this place!

Rude staff. Difficult to receive responses. Once responses are received don't expect them to be…read morehelpful.

I used to love this practice, but the personnel changes have made it an entirely different…read moreexperience. Billing is never right, insurance is an impossible battle, the hygienist seems to make medical decisions, and after 10 months and thousands in billings, the initial problem i came in for is still unresolved.

I have found my new dentist!…read more Full disclosure: I have an irrational fear of the dentist and my last dental visit was over 10 years ago. A few weeks ago I visited a dentist and was told I needed a number of things done - 11 cavities, 1 crown, a night guard (even though I told this dentist that I didn't grind my teeth, nor did I preference one side while chewing), as well as a deep gum cleaning. The total charge out of pocket was going to be 4k after my insurance. I decided to get a second opinion from Dr. Gasperini. Dr. Gasperini was so kind and gentle and explained everything that he was going to do before doing it. I never had any of those awkward moments where my mouth was left open needlessly. Very aware of the comfort level of his patients. In the end, Dr. Gasperini told me I needed only one filling! Only one filling! I trust this doctor completely, and have found my new dentist. Thanks, Dr. Gasperini. Oh and PS, his office is nicer than my house.

Dr. Gasperini has a great manner - he explains everything very clearly and does great work. I'm…read moreextremely happy!

Well, Dr James surprised me with an upgraded set of upper dentures…read more This was a life changing upgrade. This should end the issues with my teeth breaking .. it's a huge step forward in my quest to finally get the lower teeth replaced. I'm eternally grateful for his services. Gaining the ability to chew my food with confidence once again is wonderful

Dr. James is an excellent dentist. They are open 3 days a week but it is easy to make an…read moreappointment. The Dr. is empathtic and kind. I have had a lot of work on my teeth this year and he is my kind of dentist. I highly recommend Dr Leon James. His prices are fair for the work he performs

I made an appointment at the Poughkeepsie office as a new patient. I was able to complete all of my…read morepaperwork online prior to the appointment. At the office I was greeted by Nikki. She welcomed me as if we were old friends and let me know that I would be seeing Loretta first. Loretta is easily one of the nicest people that I have met in a long time. She explained everything that she would be doing, form x-rays to cleaning, and performed all of this PAIN-FREE! I then saw Dr. Lina - another wonderful lady. She explained how she would address the issues that I had with a couple of my teeth, and just like that, I was finished, and Nikki was scheduling my next appointment. Are you supposed to feel uplifted and cheerful after a dental appointment? That's how I felt!

I have been going to this dentist office for five years now. They are formidable, I have seen Dr…read more Lina, but now my schedule works better with Dr. Marc. It is a family owned business. They have two locations: one in Highland NY and one in Poughkeepsie, NY. Both offices have similar hours, they are closed on Wednesdays and close around 2 PM on Fridays. Thursday is the day that they stay open late, until 7 PM. The staff is very friendly and personable. The dentists are very accommodating. For example, in order to get numb, I need a higher dosage than most people. At first Dr. Lina did not believe me, but she quickly understood and gave me an appropriate dosage. They also will tell you ahead of time if what you require is outside their scope, and they can give you referrals when possible. They listen to your concerns and double check everything to make sure your teeth and gum are healthy. They also send reminders for cleanings and check-ups in the mail and via text. Overall, I am very impressed with this office and would recommend them.

I always hated going to the dentist but, thanks to aspen dental it's now like going to see old…read morefriends. As a child my mom would take us kids to a dentist who must have had a secret love for causing pain. He would drill my cavities without the use of Novocaine. He probably didn't have a pain fetish but, he was definitely too cheap and in too much of a hurry to bother with numbing teeth before drilling them. Needless to say, going to the dentist must have been a hidden fear of mine considering that I have been to the dentist 5 times in 25 years. Thanks to Aspen Dental I have now visited the dentist 12 times in 2 1/2 years. The free exam and x-rays were a nice surprise but, not compared to the pleasant and cheerful staff. Everybody treated me with respect and made me feel comfortable. The dentist who did the exam made sure that it was painless and explained, in detail, in a way I was able to understand exactly what my teeth needed. The staff up front did a great job finding a finance option that suited me. Not once did I feel embarrassed about my condition, all of my questions were answered and explained thoroughly and their knowledge of dentistry was impressive. My teeth are now in good condition and I look forward to my appointments thanks to the great staff at Aspen Dental.

Horrible experience from beginning to end of the process for my dentures. Overestimated out of…read morepocket costs when I had primary and secondary insurance. Made us finance money that we didn't have to, interest charges and a hit on our credit as a result. Never explained anything to us just threw paperwork at us. Billed for procedures that were never done only to be told "if the dentist said so they were done" by Jasmine in the office who talks over you any chance she gets. They did not abide by the in-network charges that they were contracted by our insurance companies. They LIE and STEAL from people who don't know about insurance coverage, check your EOBs!!!. Refused to continue speaking to my wife, who is on my HIPAA form, because she questioned their billing. They didn't like that she was on to them and knew what she was talking about. Overcharged us $2000 plus which we will be continuing to fight for a refund. We will be reporting them to the Better Business Bureau. I wish we would have read up on those BBB complaints because we would have learned how deceitful they are ahead of time. PLEASE DO NOT GIVE THEM YOUR BUSINESS YOU WILL REGRET EVERY MINUTE OF IT!!!!

Dr Maron is the best dentist I have ever had. I trust him completely. If my husband did not refer…read moreme to him, I would have never gone back to the dentist again. I enjoy going to the office. The staff makes you feel like family. After a couple of cleaning visits I decided to get Invisaligns. I can't tell you how happy I am with how my teeth look and I am only 13 weeks into my 24 week program. My teeth are healthier, straighter and whiter than ever. I get many compliments on how my teeth look. Dr. Maron is a master of dentistry. He is meticulous about this work and stays current with technology making the patient experience painless. The office comfortable, modern and clean. You can even choose the music you want to listen to while you're in the chair!

Dr. Maron is one of the finest dentists I've ever encountered. I've been going to him for a number…read moreof years and I've always received excellent treatment. He never suggests an expensive treatment if there was a less expensive alternative. He repaired a filling that another dentist said a crown was necessary saving me a considerable sum. I've had no trouble with that tooth for years now. I trust his recommendations and his judgment. He has great dental hygienists, especially Mary, and a great staff.

Dr. Ritz and the entire staff at Family Dental Center are top notch! Dr Ritz is the most thorough,…read morecompassionate and kind physician I have ever had the pleasure to treat with. He takes his time to thoroughly explain all of your treatment options and is very conservative, always opting to try the least invasive or drastic procedure first. He is one of a kind. I have referred several friends and co-workers to him, and have received nothing but incredibly positive feedback from everyone who has seen him. If you are looking for the BEST dental care, see Dr. Ritz!

I've always been terrified of dentists until I met doctor Welker. In the last 5 years he's been the…read moregentlest kindest dentist I've ever met. The whole office staff are kind understanding respectful and accommodating. I love Doctor Welker the epitome of how a dentist should be.

The friendly demeanor of the dentist and staff does not make up for the serious and unacceptable…read moreproblems I experienced at this office. I was overcharged, and my insurance was submitted claims for procedures that were never performed, which raises serious ethical and billing concerns. After a crown was placed in March 2025, my regular dentist later found excess cement left directly on my gum line--a basic and preventable error. My dentist was extremely disturbed by this and stated it could have caused damage to my gums. Leaving cement behind reflects a clear lack of attention to standard dental care and patient safety. To make matters worse, the crown fell off while I was eating (and unfortunately swallowed) yet I was told I would need to pay out of pocket for a completely new crown, despite the original being placed only months earlier. Refusing to stand behind recent work while shifting the financial burden onto the patient is unprofessional and unacceptable. Between the billing irregularities, substandard workmanship, and lack of accountability, I strongly advise others to avoid this office altogether. If you do choose to go here, verify every charge, closely monitor what is submitted to your insurance, and be prepared to seek corrective care elsewhere.

I recently switched to Dr Kupetz' office and so far I am very happy with the level of care and…read moreservice. The employees are clearly caring and competent. It seems to be a generally small practice so a typical patient is more valued. There may be some downsides to a smaller practice such as appointment flexibility, but I prefer the more personal and professional approach I have seen, versus what I have experienced elsewhere.

Today was the follow up appointment for the root canal I had last month…read more I arrived earlier than my appointed time. Last time the GPS sent me to the wrong end of Fox St; and kept rerouting me back to the same spot. Today the GPS did it's job. The front desk staff informed Dr. Blondin that I was here; and almost immediately I was ushered into an exam room. His assistant had me in two bibs to protect my clothes, asked if I wanted music, I thought I was on a cruise ship. Every knob, handle, wire, instrument in the room was covered with plastic. The Zeiss microscope was in its own sealed plastic bag. Dr. Blondin was in shortly. He explained what was going to happen today in his cheerful and reassuring voice. After a local analgesic; the work began. A dental dam was applied, then the drilling began. All the while the doctor was letting me know what was going on during the procedure. A few X-rays latter I was almost done. The X-rays showed the true picture of the bicuspid and the repair done. I'm way past the age of being in awe of anything. This endodontist office leaves me awestruck. Everyone does their job with precision and acumen. If you need a great endodontist - This is the place to go to first. What's that old saying? "you've seen the rest; now see the best". I'm paraphrasing.

Having never had any dental work other than the standard cleanings and my wisdom teeth out, I have…read moreto give Dr. Assogna and her associates major props for putting my nerves at ease and making a root canal a pleasant experience. From explaining every step of the process to the hands spa treatment, you felt comfortable and calm throughout the entire process. Kudos to the team, I hope I don't have to go back, but if I ever need any tooth work done, I know who I'm going too.