1. Groomingtails Pet Spa

1. Groomingtails Pet Spa

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Hialeah, FL

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Groomingtails Pet Spa

5.0 (2 reviews)
Closed 8:30 am - 7:00 pm

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Response time

2 hours

Response rate

50%

Services - Groomingtails Pet Spa

Bath and groom only

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2 years ago

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Yunailyn D.

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2 years ago

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Yunailyn D.

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Dog House Miami

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3.7
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I dropped off my senior dog in the morning for a simple bath perfectly fine and when I picked her…read moreup in the afternoon she was completely unable to stand up first they tried to tell me she couldn't walk on their floor even though she did it that morning I had to take my dog to the emergency vet and she had ruptured ligaments in BOTH of her back legs my dog went in and perfect condition and came out terrified and handicapped then they tried gaslighting and blaming everything on me my dog walked into that facility and was physically un able to walk when I picked up there's no excuse for that

Zero stars!!!!! All the negative Yelp reviews are true!!! I…read moredecided to give them a chance out of convenience and long story short; we left them to care for our dog for 2 days. We provided 2 days worth of dry food and canned food, 2 rawhide to comfort him in the crate, one for each night and 2 Greenie treats, again one for each night. When we picked him up on Wednesday most of the dry food was still in the bag, neither can was opened and both rawhide and greenie treats were untouched. Dog was starving!!!! I went back to speak to the owner his first response was sometimes dogs don't eat when boarded. I said I understand that but his food wasn't even opened. How do you explain that.? My dog didn't refuse to eat because of separation anxiety, which he doesn't suffers from, or by choice, he simply wasn't fed the food we left him. His next response was it's no big deal, he was only here for 2 days, nothing is going to happen to him if he doesn't eat for 2 days. Yeah that was his response verbatim WTF??? What if I'd left him there a week? We had some other words which proved to me he doesn't know how to treat customers and much less the pets he's supposed to provide care for. He is incompetent, arrogant and unapologetic, I wouldn't trust your pets with this establishment. If he would have told me that what happened was unacceptable and he would speak with his staff about it not happening again. I would have left it alone. But this guy really doesn't give a crap.

Groomingtails Pet Spa - groomer - Updated July 2026

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