I am writing to express my dissatisfaction with the grooming service I recently received for my…read morepuppy.
First, I was initially informed that the service would cost $115, which is already quite expensive. However, I was later charged additional fees, including gas charges, which were never clearly explained beforehand. My previous grooming service did not include such fees and was much more reasonable, the reason I wanted to use your service is because the ideal of the webcam.
Secondly, the camera setup was unnecessarily complicated, making it difficult to monitor the service. I ended up using FaceTime instead, which worked without issue.
During the appointment, the groomer (Paula/Paola) spent less than 45 minutes in total, and I personally observed that the actual cleaning of my puppy's teeth took less than a minute. While on FaceTime, she appeared uncomfortable and complained about the smell of the toothpaste, which was concerning. Additionally, I requested nail trimming, but this was not properly completed, as my puppy later scratched me with overly long nails.
The entire service lasted approximately 27 minutes, which does not justify the price charged.
Most concerning was the safety issue at pickup. My puppy was not properly secured and jumped off the grooming table, exiting the van. This could have resulted in a serious accident, such as being hit by a car. When I brought this to the groomer's attention, her response was that "they know to go back to their house," which I find extremely irresponsible and unacceptable.
Overall, this experience was disappointing, unprofessional, and unsafe. I regret using your service and would like an explanation regarding the charges, as well as how you plan to address these concerns moving forward.
