Amazing place!! Staff are caring and take the time to understand dog's needs. They did a great job…read morewith both my difficult dogs.

I wish I could give 2 different star ratings for the employees and the owner…read more My pup has been a customer there for over a year now. The groomer (well the one we had) was pleasant and professional. My dog always came home looking very nice. I am a busy mom of 7, a wife and a nurse. I missed an appointment we had as I forgot one of my children had a school concert to attend on a Saturday. I called the Katies once I realized I had missed the appointment to apologize and reschedule. The receptionist asked me to hold on. Then a lady got on the phone and immediately said, "This is Katie, are you not able to bring in your dog?" I stated I was not able to and explained why and apologized for not being able to. She than said are you aware of the cancellation fee? I stated I was not and had not been told about that. Very rudely she said the fee is the price of the cut. I was a little floored about this, but said okay, and asked if it is charged with the next cut. She continued to be very rude as if this was something I did all the time and told me that I would need to prepay for all the appointments moving forward. She didn't give a courtesy, she didn't say yes, you will need to pay a double charge next time, she was very rude. I told her thank you and hung up. She will NOT get another $$ of my hard earned money again. Zero customer service and she sounded like a mad hatter the way she was talking. I hope she doesn't treat all customers and employees like that.

Unfortunately for our dog, we have to leave town occasionally and he can't come with us. But,…read morefortunately for our dog, there's Jill at Bed Bath & Biscuits to watch him during those times! We've boarded our dog at a few places and are glad we came across this one. Now, it isn't a doggy daycare like other places, so the dogs aren't playing with each other. This does, however, mean the price is lower. We recently boarded our pup here for a long weekend and it was about half of what it would have cost at a daycare center. So even though it isn't daycare and the dogs aren't playing with each other all day, it seems like they have lots of room to roam and get plenty of playtime. Our guy came home tired and happy. Jill even sent along a few pictures of him playing around and it looks like he was in doggy heaven. We'll definitely be bringing our dog back again next time we're out of town.

Used the self-service bath option for the first time yesterday and it was great! Our 115 lb…read moreBoxer/German Shepherd mix is just too much for us to handle in our home bath tub but BB&B set up was perfect! Provided stairs for the big dogs to walk up into the bath, full pressure spray nozzle for complete & fast rinse, shampoo, conditioner, towels and dryer! (Of course, you can bring your own special/medicated shampoo, too). Tether to keep dogs from jumping out of tub and even water proof aprons to keep the bathers dry (or semi-dry!). We will definitely be returning!

This is a great spot for our golden retriever. Their prices are reasonable, staff are friendly, and…read moredo a quality job.

Did a great job with our 1st timer puppy. Easy to book and reasonable pricing. We will be going…read moreback!

This is my second time with this company, and I am very pleased. The groomer does an excellent job…read morespecially for my dog she's 8mo and very wiggly and doesn't sit still I have taken her to PetSmart and never been able to get her groomed because she wouldn't sit still but this young lady has grown my dog twice and did an awesome job thank you so much.

Been using for several years. Quite please. Staysha does a good job on my Morkie Grace.read more

Dr. Bob and the rest of the staff here are amazing! They are so compassionate and they were able to…read moreget me in with my cat as best as they could and really made a difference. My cat was diagnosed with a tumor. Upon this discovery Dr. Bob and his team discussed with me my options. While the discussion was very emotional for me, they stayed with me in the worst of times and gave me just a little more time with my animal and did the best they could. My mother had Dr. Bob for her dog and now he is for my babies.

The team and doctors are great! My pet has been going here for years! The prices are good and the…read moreservice is even better!!

Ariane is amazing! My pups jump out of the car and run up to the door when we arrive. They love…read moregoing here! I've tried other places and I wouldn't go anywhere else again.

We love this groomer! They are seriously the best in all Indy. When they are taking on new clients…read moredefinitely reach out!

We've been taking our Australian Shepherd to Velvet Paw Spa routinely since May 2024. We recently…read moremoved and got another dog. Our new pup is now a client of theirs. Well worth the 40+ minute drive for us because Katelynn is so good with our fur babies. We absolutely love and trust Velvet Paw Spa.

Katelynn takes good care of our Wrigley. He loves the attention and pampering and we love the…read moreresults. Consistently excellent!

Long story here, but I have an extremely anxious cat. The last time I took him here, they gave up…read moreon any shots outside of rabies and advised an all indoor cat didn't need to come in yearly. Fast forward a couple years, my cat had a night where he was in a lot of pain and we took him to the airport emergency vet (they did great, but dang that bill was high). Turns out, he likely has mega colon and they gave a few medications to help. Our cat massively improved. Yay! But, we contacted our primary vet (VCA) for assistance with an ongoing prescription for the medicine. First, they were very rude about our cats not being patients because we hadn't been to them in a while. Though, they advised us to come in less. Calling our cat a problem. So, I go to this check up just so they can prescribe the medicine that is already working. At the appointment, they are very rude about everything. My cat was due for a rabies vaccine and the tech essentially said if he bit him, they would have to cut off his head. So, I offer to scruff and hold my cat for the shots and stuff. But, anytime I asked questions they were really dismissive and rude. They also left the room without helping me get him back in the crate. Then, we get to checkout and they give me a paper on how to order his medicine home delivery through their app. I asked questions on pricing and how it worked and got told it was super easy and I would see it in the app. I go home and set up an account where no prescriptions show, though they said it would. I call back and they say they will figure it out. They call back to get my card info over the phone, but don't have any pricing for me. They say they will get pricing and call me back by end of day. They didn't call back that day. So, the next day I get a call that they don't think my cat needs the two prescriptions and just to keep doing an over the counter medicine. I said, no he has massively improved on the current routine and the entire reason I went in was to get prescribed what he needs. Which they agreed at the appointment was the right medication! I ask for a paper prescription I can go get filled somewhere else, they again say they will call me back. Now, this is my first time ever getting an ongoing medication for a pet. So, an entirely new process for me. I find online Chewy has a good system and affordable prices. I go to chewy and order where it has me select VCA to approve the medicine that requires a prescription. I called and left a voicemail asking they approve the prescription and I hope they do. But, working with this VET has been a nightmare. We were treated very poorly and they had no interest in helping my cat get what was needed. I highly suggest using someone else.

When my Golden became acutely ill, despite her not being a patient at the clinic, the staff fit her…read morein early the morning after I called. The whole staff was extremely attentive and caring. Doctor Puterbaugh provided treatment that had a very positive and immediate effect. The doctor also made recommendations about testing that should be done. Unfortunately, the testing showed an almost certain terminal illness. The doctor took a good deal of time explaining the situation and answering all of my questions. Michaela also took time to speak to me on several occasions. I was able to have a few more months with my girl, to spoil her and spend time together. Earlier in the week when it was clear she could not go on, the staff at VCA, managed to clear time to see us. Everyone was incredibly caring and, even though I think they gave up their lunch hour to see us, took a tremendous amount of time to make my golden and I comfortable. It is difficult to express how much having caring people treating our best friends helps in difficult times. Thanks everyone at VCA

Chuck and Travis were the nicest, genuinely helpful and Customer experience focused. We enjoyed…read more joking around with Chuck while we picked out Cat trees. Which by the way this Petsmart has the best selection of in the area.

My energetic doodle suffered damage under Alexander's care. He spoke about what a bad dog she was…read moreand put her on a list so she can't be booked on line. She came back with bruised and swollen ear tips, a wonky cut and no nail trim etc. she was also scared of my husband who is her best buddy. The store refunded and said they reviewed video with no evidence of wrongdoing. I just took her to a different groomer who told me Alexander has been named in such things previously. My dog is wiggly and energetic. I don't expect perfection, but the expectation to not be traumatized is bare minimum.

Britney Cooper's amazing! She trained my dogs to love bath time, and they go nuts when she drives…read moreup. Grooming them used to be a nightmare until we found her. The whole family uses her now, and we're so thankful. You won't regret choosing Britney. She's been working with dogs forever, and you can tell! I wish I could post the pictures of how well these guys look!!! Thank you Curb Side Clips, and more importantly Thank you Brittney!

Called this grooming facility just curious what they charge for my dog. Lady doesn't answer my…read morequestion and says they are booked. I ask how far out and she says till the end of the year. I have to stop her from hanging up to find out how much they actually charge. She thinks around $100. I'm sorry, you think.... She came off rude and in a rush. Said she would text me another grooming facility who I can't even find around me. Guess they don't want any new customers.