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    Groome Transportation

    2.1 (167 reviews)
    Open Open 24 hours

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    Fei S.

    VERY BAD AND UNRELIABLE SERVICE!!! Here is the background: I booked two tickets for a trip from Atlanta to Chattanooga on 05/24/2023. On the day, the bus was scheduled to depart at 7:15 AM. My group arrived at the designated spot at 6:50 AM, well ahead of the departure time. However, to our surprise, the bus did not show up until 7:40 AM. During this extended waiting period, I had to urgently use the airport restroom. Unfortunately, while I was inside, the bus arrived and, according to my friend who was still waiting at the spot, the driver refused to wait for us and departed, even though I was merely 3 feet away from the bus, and shouting loudly behind that "I am here!". Later, I called the office to express my frustration and seek a resolution. However, the customer service representative refused to offer any form of refund for the inconvenience caused, saying that the management decided that the bus driver arrived on time and is of no obligation to my loss. I have outlined all the problems in this chaotic process below. These can all be checked by the airport surveillance videos, recorded customer service conversations, and the payment records: 1. The bus did not arrive on time, which clearly violates the rules set forth by the company. It is unjustifiable for anyone to retain customers' payment for a service that was not provided as agreed upon. 2. When I contacted the customer service, I was shocked to hear that the bus supposedly arrived on time and thus bore no responsibility for my loss. Again, how could you outright lie when the surveillance footage can clearly prove the bus was late? Additionally, there are airport staff who were witnesses to the entire incident. 3. There payment system is highly questionable. They request tips during the reservation process. Although I had reservations about making an upfront payment without experiencing the quality of their service, I still decided to tip 20% of the bus fare due to my understanding of the demanding nature of the profession from my previous work experiences with many long-haul drivers internationally. However, the quality of service I received fell far below the minimum expectations. At the very least, they should refund me for the tipping portion of my payment. I have to post my experiences here! Avoid this transportation company and save your day!

    Ms Sharon Sherpa & Ms Rhonda Bartlett  Grooms Transportation in Columbus Ga
    Patricia B.

    Ok listen up I just had the best best experience at Grooms Transportation if I could give a 100 stars I would. I came to try and get a spot on the shuttle but they didn't have one for me, so I'm thinking I to have drive and park my car. The ladies said loudly we are not losing a customer we are going to find you a spot and my heart just smiled. And you know what they found me a spot on the shuttle. That is first A customer service thank you Ms Sharon Sherpa and Ms Rhonda Barttell thank you two young ladies from the bottom of my heart . Need help look for these ladies. We need more exposure on people that go beyond their job.

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    1 year ago

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    3 years ago

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    2 years ago

    Perfect service for this area. And reasonably priced. It makes more sense than driving or Uber

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    4 years ago

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    6 years ago

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    9 years ago

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    Thanks for choosing Groome.

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    Page 1 of 5

    Ask the Community - Groome Transportation

    Review Highlights - Groome Transportation

    Ok listen up I just had the best best experience at Grooms Transportation if I could give a 100 stars I would.

    Mentioned in 2 reviews

    Read more highlights

    Courtesy Shuttle - Front of the business and shuttle van.

    Courtesy Shuttle

    1.7(6 reviews)
    1.9 mi

    If I could put negative stars I would!…read more I had travled to Georgia to see my husband who is currently training at Fort Benning. My plan was to fly into Harts-field International, because it was cheaper then flying directly into Columbus. The 100 mile difference between Atlanta and Columbus was going to cost me $78 with another service so, determined to save a buck, I continued my search and came across this pathetic excuse for a shuttle service. Once I arrived in Atlanta I knew I had a couple hours before my shuttle would arrive and I was prepared for the wait. Half an hour before it's due arrival time I went to sit out in the ground transportation area. My shuttle was scheduled to arrived at noon. When 12:05 rolled around I wasn't too worried as it looked like traffic was bad. When 12:10 came I was a little more anxious. And by the time it was 12:18 I decided to call to make sure everything was alright. The person I got on the phone was RUDE. He told me it has only been 18 minutes not like it had been half an hour or anything. He said that they aren't a taxi service the the shuttle wasn't going to be there when I expected it to be and that I'd just have to wait. About 10 minutes later I received a call from the manager. She said she'd call her driver to find out what was up and then call me back. It took her nearly 20 minutes to do so and when she did she said he would be there shortly. At 1 she called and asked if he'd arrived and when I said no she said he would be soon. He arrived at 1:15. In the hour and forty-five minutes I waited for that shuttle I saw at least 7 of the competitors shuttles headed to Columbus go by. Also it takes about an hour and a half (up to 45 minutes if there's traffic) to go from Columbus to Atlanta and vis versa. Which means he probably left right around the time they were meant to pick me up from the airport. My nightmare doesn't really end there. My seat didn't have a seat belt. And while I couldn't find any laws against driving and talking on your phone in Georgia, I didn't quite feel safe as the driver was on his for about 60% of the trip back. The van was filthy! When I arrived in Columbus I went into their offices where I was greeted by the same manager who called me. There was no apology and she gave me a stamp card for ride 10 or so times get your 11th ride free. As if I would ever ride with them again. When I headed back to the van to collect my bag the driver was about to close the back doors. When I mentioned I had a bag he seemed to act fake surprised like he didn't remember putting it back there. I took their competitor back to the airport. Much more professional, prompt and clean. I don't think I'll think too much about paying the $15 extra for their competitors service next time I travel to Columbus.

    YOU, YES YOU! You need to read below!!…read more Rule 1 of travelling life: You do not take the Courtesy Shuttle ever in Georgia. Rule 2 of travelling life: YOU DO NOT TAKE the Courtesy Shuttle ever in Georgia. I wish I could give negative stars and it is with deep regret that I'm forced by Yelp to award 1/5. I took this shuttle from the Atlanta Airport to LaGrange. The fat and unhelpful driver first seated me in, then asked me to stand out so he could circle around and get in the line of shuttles! I had to wait 25 mins outside until he returned. It's not over yet. Part 2 - he waited 20 mins more because I was the only one in the shuttle and he couldn't find anyone else. Not only was the service a disaster, the driver was extremely unprofessional. He spat saliva with every word he spoke, moved like a snail, wasted time and had no sense of urgency, and made me wait for an unbearably long time. I finally had to turn to Groome which was much quicker. I reached the client's site almost an hour late and was furious. I HOPE THIS SHUTTLE SERVICE IS SOMEDAY COMPELLED TO CLOSE ITS BUSINESS.

    Goldstar Taxi Service - Sedans and large vans we have it all !!!!

    Goldstar Taxi Service

    2.0(5 reviews)
    3.2 mi

    Goldstar? How about no stars? If I could, I would give this cab company zero stars…read more In the last two weeks, I had two negative experiences with this cab service. The first, the driver took 30 min to pick me up from my doctor's office even though I gave the dispatcher specific directions on what building I was in. Turns out the driver was hanging out at the wrong building for 15 min and didn't think to call me. The cabs aren't the cleanest or well-maintained but for a fairly short ride, it's not that big of a deal. The second experience was this morning. I called Goldstar 40 min ahead of time to request a cab for my brother. He needed to get to the Groome shuttle office in Columbus to get to the ATL airport (the Groome office is a 12 min drive from where we are). After 5 min PAST the scheduled pick up time, I called the dispatch and was told the cabbie was dropping off someone and would be there within a few min. Well, long story short - 2 more calls to the dispatch and 1 from the driver later - each call promising that the cab was 5 min away, the cab was a total of 32 min late. (That is 4 calls total in a 30-min period!!!) The cab arrived 3 min before his shuttle was scheduled to leave from the shuttle office. Needless to say, since my brother missed his shuttle. He had to take the next one which gave him approximately 20 min to get thru airport security and make it to his gate. Did not happen. The driver was apologetic but apologies mean nothing when you are purposely lied to over and over again. Why couldn't they just be upfront and say "I'm sorry, we are running late, it's really going to be 20-30 min more." Give me the opportunity to call someone else. The cab company is not the one who is being inconvenienced - the customer is. But no, they just choose to string you along. Do NOT use this cab company if you have to be anywhere on time! Or if do have to, give yourself a 30-45 min buffer!

    Driver arrived with a 'friend' in the passenger seat, didn't offer to help with luggage in an aging…read moreminivan that hadn't been cleaned on either the inside or out for several years. However, I was able to get to my destination on time, regardless of how unpleasant and uncomfortable the ride felt. Didn't take credit cards offered hand written receipt only.

    Groome Transportation - airport_shuttles - Updated May 2026

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