I need to confirm the unfortunate experience of Cassandra L. I booked with Courtesy Shuttle for a round trip to the ATL airport for an international flight. Even though options are extremely limited in Columbus, I will never do so again.
When they came to pick me up they were at least 45 minutes late. They gave me a "courtesy call" telling me that they were going to be late, but they were unable to tell me when the van would come. Then, when the van finally arrived, they ignored directions and were unable to navigate to my apartment. The building number was of no help, and the driver drove around the complex aimlessly.
Again, no apologies, and I had concerns about the safety of the driver and van. It seemed to me as though he was quite tired, and the van wandered off the highway onto the breakdown lane several times. I was quite relieved when I made it to the airport in one piece. Fortunately, I had planned for delays, so was able to make my flight without too much difficulty.
On the return flight, I arrived after a long transatlantic flight and the van simply did not come. Based on my previous experience, this was not a total surprise, but I was a little concerned since I had already paid for the trip. The folks at courtesy shuttle did arrange a trip with Groome Transportation, so I got home eventually, but this was really unforgivable.
Courtesy Shuttle is poorly named. They are certainly not courteous - for all of their errors, I received no explanation or expression of regret, let alone an apology. And they are notreally a shuttle, since the basic skills such as scheduling and keeping appointments are missing.
It's an amateur operation run by rude people. Avoid at all costs. read more
