On Saturday, August 23rd I called Groom & Style at 9am to see if they had any openings to groom my 4lb tea cup yorkie. The woman said yes so I asked her if dropping her off in an hour worked & she said yes. I drove 35 minutes to rehoboth to drop my puppy off, at 10:08 am & the woman said she'd call me when she was done. This was not her first time there it was her fourth & the last three visits the woman called me within an a 3-4 hour time period so I didn't think anything of it & left. I called at 3:30pm & she had not been touched yet, she was still in the cage, I called again at 4:30pm & she had just been bathed not cut, at that point she had been there for 7 hours in a cage where she is not normal caged, nor eaten because she is very specific with her food, so I know for a fact she hadnt ate. I asked how long will it take for her to be done, the woman said when do you need her back by & I stated I had to be somewhere at 6 & it takes me time to get to rehoboth & back to norton, she said a few hours. I said just forget it don't cut her I'm coming to get her. I get to the groomers & go to the counter & the woman says $30. I said I wasn't paying because she has been sitting in a cage for 7 hours & she looks exactly the same as when I dropped her off. The woman was extremely rude & said shed call the cops in me because if I didn't give her the $30 in CASH, when checks are accepted, it'd be considered loitering. She was so insulting, telling me I don't pay my bills, my dog will be kept until I pay, etc things you don't say to a customer, after abusing my puppy for 7 hours. I was so disappointed in the situation & being threatened with the cops for non payment for the service they didn't provide I just went to the ATM & pulled out the $30, just to be able to get her. I went back & paid, she handed me my dog, I walked outside to my car & she had called the cops on me. The cop understood my frustrations & saw my dog wasn't cut & said I was all set.
I want this to be publicly know how they abuse animals, how they take cash/check on a person by person basis, they don't have closing hours, they take as many dogs as they can, leave them in cages, cut them when they have time & give them back when they feel like it. I want my $30 back plus ATM fees because they didn't provide the service I dropped my dog off for & if they were that busy they never should of said to drop her off. read more