Kroger Pharmacy has lost a great team member when the pharmacist left a few months ago. She was…read morereplaced with Julie who doesn't have (or doesn't use them) basic customer service skills. She never greets you, never smiles, and it never pleasant. A recent visit to the pharmacy left me standing in disbelief. Between Julie and her pharmacy tech Joyce, who is as unpleasant as Julie, their behavior was rude and unprofessional. They made me stand there and wait, the ONLY customer, while they filled multiple orders before they filled mine. Then they stood there and were whispering to each other, I assumed they were taking about me from the side eye they were delivering. The price is that I had already requested a refill so there is no good reason that I had to wait in the first place. They used to be a great pharmacy but notably the Julie/Joyce team has been especially unprofessional for the last 2 months. Do better ladies. Take some remedial customer service classes because you definitely need them!

Here is Christmas Eve, and I have to stop what I'm doing, and file a complaint. I came into Kroger…read moreto get cream cheese, put my digital coupon in and I didn't notice until after I paid that it didn't work. Ms. Cindy tried to help me, I showed her my phone where I had downloaded it, but unfortunately she couldn't help me so she told me to go to the Customer Service booth to get my refund. I got up there, and yes it had closed signs up, but what was I supposed to do? A lady named Melissa was standing there, looked me up and down with disgust, said nothing, and kept doing what she was doing. I counted to 10, then said " I realized you're closed, but I was overcharged, what do you want me to do?" She looked at me, rolled her eyes, asked how much I was owed, rolled her eyes again, looked at my receipt, and gave me my money back. I took my money, then told her she didn't have to be so nasty. Asked another gentleman her name, and let Ms. Cindy know she was mad because she sent me there. This lady should not represent Kroger's customer service. The last time I was there playing my numbers, she and another lady were talking about co-workers in front of me. SAD

A couple days ago I was at customer services, and I had paid an AES bill. So I asked the customer…read moreservice rep could she please look up my previous bill. She proceeded to ring up the bill that I was paying. So I paid for my AES. She handed me my bill. I kept standing there waiting for her to tell my about my previous bill. She looked at my with a lie on her face, and told me that they no longer at that so on their computer. The next day I went to customer service, and there was a different person there. She looked up my bill for me, and because it took a while for the computer to load. She found me walking out the store, and proceeded to tell me about my bill. The first person was lazy, and didn't want to do her job!! AND FLAT OUT LIED TO MY FACE!!!!!! THANK YOU SO MUCH SECOND CUSTOMER SERVICE REP. I WISH I HAD YOUR NAMES!!!!

They messed up BOTH of my tire appointments. First time, they sent the wrong tires. Allister took…read moreover an hour locating the wrong tires, and still tried to give me the wrong ones despite being 2 inches too wide for my car. I admire his complete lack of pride in his job. The second appt was canclled becasue they didnt even bother sending the truck because it wasnt full. your manager Brad, fresh off of his 5 hour lunch(according to your mechanic) said "Walmart doesnt care about it's customers" when I displayed my displeasure about your truck policy. Brad was completely rude and unhelpful throughout the entire ordeal.

This Aldi location is a very neat, clean, and modern looking store. Staff are friendly and helpful…read more They still have clerks to check you out which I like much more then the self scanning everyone seems to be headed towards. Fruits and Veggies are always good with great pricing. I very much like the seasonal items that are introduced on a regular basis.

One of the best stores in this town. Always busy but very clean and well stocked. Employees always…read morehelpful and cheerful.

We love that we have a local Dollar General - let alone one on each side of our town! We luckily…read morehave 2 stores not just 1 store in our city. Additionally each of our Dollar General stores have their own self check out area to be helpful for their customers. Throughout the holidays especially the use of the self checkout system would seem to be a prime opportunity for their workers to get more accomplished and to stop long lines from forming. It did once work great for our family and many thousands of other families!! It obviously helps out during multiple busy times daily when there is usually only 1 worker available and stops a long line from forming; while wasting time of its shoppers. There are multiple reasons throughout any given day for store management to use these extremely useful platforms!! We've noticed over the past 6 months the self check out area has become cluttered with random items and has become completely un-usable. No one has cleaned the area up since BEFORE this past summer. Since being unable to use these valuable time saving self checkout areas we are now standing in long lines daily ... minimum of 3 to 5 people are usually standing in front of us at any given time. It makes no sense and is completely avoidable. We have started bypassing going to our local Dollar General to go to either Krogers or Walmart since they have more checkout options rather than standing in a long line for 5-10 minutes to buy a handful of items or even 1 item. It was a wise investment for local competition stores to add a self checkout area yet if they are not going to use their own "valuable tools" to help process customers more quickly and to create less waiting times it is easier to speed right past these stores to save our valuable time elsewhere for better quality.

From the owner: Dollar General Xenia is proud to be America's neighborhood general store. We strive to make…read moreshopping hassle-free and affordable with more than 15,000 convenient, easy-to-shop stores. Our stores deliver everyday low prices on items including food, snacks, health and beauty aids, cleaning supplies, family apparel, housewares, seasonal items, paper products and much more from America's most-trusted brands and products, along with Dollar General's high-quality private brands.

I use to like going to this store because 1. It was clean and always stocked. 2. The employees were…read morefriendly and helpful. Recently I've witnessed some pretty uncalled for attitude from certain employees towards people based on nothing but them being judgemental and rude. I don't feel welcomed in this store and without saying who, just know that it's a manager, really needs to take some training on respect and realize he is no better than anyone else. Im not the only one who feels this way. And btw, way to go on insulting a retired Xenia High School educator. "That maybe so"? No, he told you he was a retired teacher so it is so. Maybe this employee should learn how to speak to people before he continues his career in customer service. The store really isn't stocked well anymore. They are out of everything it seems. You would think with a DG on every other corner in every town in America they would have enough money to hire people to make sure the stores are well stocked. The problem is mismanagement of time and hiring snot nosed kids who are more worried about listening to whatever is playing on their phone while working instead of listening to the questions the customer has and repeating "huh", every time someone speaks to them. Get it together. Please

From the owner: Dollar General Xenia is proud to be America's neighborhood general store. We strive to make…read moreshopping hassle-free and affordable with more than 15,000 convenient, easy-to-shop stores. Our stores deliver everyday low prices on items including food, snacks, health and beauty aids, cleaning supplies, family apparel, housewares, seasonal items, paper products and much more from America's most-trusted brands and products, along with Dollar General's high-quality private brands.