I thought Kroger was a grocery store. This one is more like a Walmart. It has everything…read more Huge store. It even has a liquor store in there Fresh veggies,meats,frozen food drinks,fruit. Then hats,flowers tableware Service is good lots of self checkout There is stuff everywhere

This store is terrible. Employees and managers follow you around if you have a service dog. They…read morewill do anything to get your pet out of the store. Prices are at least 1$ more than any other store anywhere. I found merchandise 2 years past date. They don't carry any of the new stuff because managers order what they want and not what customers want. Place is very dirty. Me and my family + friends will not go here again. Look at the dust on products and everywhere. Some Employees are extremely lazy with bad attitudes. Can't wait to see them gone. Ratings don't go low enough.

The worst Walmart in the country. Never has enough self checkout lanes open or people at…read moreregisters. Stay away.....

I was unsure of what time they closed so I walked in because there was still plenty of people going…read morein and out and an incredibly rude man told me they were closed. I apologized and began to walk out and I explained I wasn't sure what time they closed. He had the audacity to tell me " We are closed, we close at 11, it's been that way for 4 years now " in a rude tone. It's not necessary to be rude and have such a bad attitude to customers. I'm not sure if he is on an ego trip or what but he could have been nice and simply explained instead of being an asshole.

I enjoy the friendly atmosphere and small town feel of this grocery store. Everyone knows your name…read moreand your order if you're a regular. The world is losing its familiarity. It's refreshing to see a business still care about its patrons.

I kind of love Tom's Market. They have a smattering of just about everything, and the deli case is…read morealways beautiful. You can find fun Ohio products, some organic, and other specialty items, along with some staples (pet supplies, bath and cleaning). The staff are friendly. They also open at 7AM - which I learned after forgetting my deodorant and door busting at Tom's to get a replacement. Even at 7 AM, the staff were friendly and the store was ready to go!

This is without a doubt the nicest Kroger location I've ever visited. The store is huge and…read moregenerally very clean. The floors are always polished and shining, the produce department is usually well-stocked with quality produce, and the deli appears to be clean and sanitary with a nice selection of meats and cheeses to choose from. During my visit on Nov. 9, I waited at the deli counter for almost 30 minutes before it was my turn to place an order. It was approximately 2pm and only one employee was working in the deli. At first, I was very annoyed by how long I had to wait, but by the time it was my turn, I felt sorry for the deli worker. She was doing the best she could by herself and kept her cool with numerous customers waiting to be helped. Usually deli customers must take a number and wait for their turn, but the number dispenser has been missing for more than a month. It's not easy to keep track of who was waiting ahead of me and who arrived after me. The deli worker apologized for the wait and was sweet and professional. I've heard that they simply cannot get people to work, so she is stuck trying to cover the entire department herself. There are certain areas of the store that are roomy and easy to navigate while other areas of the store have numerous large displays in the middle of the aisles making it a complete cluster! The customers tend to be rude and have a sense of entitlement, so they block the aisles, take their good old time, cut in front of people, and don't respect the personal space of others. Society today... My biggest complain about Kroger is their weekly featured saving items that require the customer to select digital coupons in order to get the sale price. I successfully select the coupons and meet all of the requirements in small print, but I always get cheated. I hear this from many people. It is difficult for the elderly as well especially if they do not use a smart phone.

I live in Xenia, Ohio (who has some of the worst customer service reps ever, the rudest would be…read moreMark), so when I come to the Fairborn, Ohio's Kroger and the customer service is outstanding; I consider myself an Equal Opportunity Reviewer. I review the bad and the good. So, I am very saddened to finally get an opportunity to talk to one of the Fairborn Kroger's employees that I have called about, went online about, and personally talked to a manager about say she hasn't received any praised about a review I reported. Her name is Sharon, she monitors the Uscan at Fairborn's Kroger. She is an epitome of customer service, I go to the Fairborn store about 4 times a week (I try to stay out of the Xenia Store as much as possible) there has not been one time that she has not greeted me with a smile, offered help when it looks like I'm struggling, and thanked me as I'm leaving. That is customer service, and she should be acknowledged. DO BETTER FAIRBORN KROGERS!!!!!!!

There is a female team lead at the service counter area that would rather sit in the back room and…read moresocialize than do her job and i get told by people that service is closed because they are "short handed" Trust me when i say that these people rather you waste your time than to have a satisfying customer experience and she was rude to her coworker idk his name but i respect him for trying to help i got my item i left at the store but it took too much for one item

On a recent trip to Atlanta for work, I had a tire lose its tread on the highway. I managed to…read moremake it to this store and have regretted it ever since! It was Sunday so options were limited and, I HAD to replace the tire. All SEEMED well when I left, there was a bit of a shimmy but, it was my first road trip in this vehicle so I didn't think much of it. Made it to Atlanta and parked the car for the two weeks I was there. I had a rental for work and parked next to my truck every night. On the way back, the truck started shaking badly. I pulled over on the highway thinking I had a flat. Nothing. Checked the suspension, all looked fine. Tried to go a little bit and the truck just shook. I had it towed to Pep Boys. As the mechanic was pulling it into the garage, another guy came running out, waving his arms, yelling. My wheel, the one THIS WALMART replaced, was ready to fall off. It had two sheared lug posts and the remaining lugs were very ready to go. The wheel had been improperly seated by WALMART I had to pay for the repair AND a hotel for the two days I had to spend waiting on a new wheel. My wheel was ruined, the holes were bored out, making it useless. Not to mention the HUGE SAFETY RISK this put me in. Pep Boys got me all fixed up and back on the road. When I stopped at this location to see about them reimbursing me for the repairs, replacement wheel and lost days, they offered me $350. About a third of my total out of pocket. I told them that was unacceptable and we filled out the claim paperwork. Their claims guy called, I explained what had happened and he said he'd look into it. I have a job. A pretty good job. I was not looking to rip them off, I don't need to. I wasn't doing a "slip and fall" wanting them to buy me a house. I got REMARKABLY BAD SERVICE THAT COULD HAVE(luckily it didn't) KILLED ME!! I wanted them to make it right. That is all. I didn't ask for ANYTHING. I would have settled for just my out of pocket but, the video showed the guy torquing the lugs so, NOTHING. They claim NO FAULT AND I AM OUT ALMOST $1200!?! Needless to say, I am in the process of suing them now. If you mess up to the degree they did, SOMEBODY has to make it right. Especially when all that is being asked is what it cost me to repair YOUR BAD SERVICE!!

I avoid this place if at all possible. Extremely high prices, angry rude service, and a weird vibe…read more They've got something funky going in there.

This place has gone downhill over the last handful of years, but today really made it worse…read more Currently, Ohio is under a mandatory mandate so I was surprised to walk in and see an employee stocking shelves without a mask. Walked up to check out, and a few employees were talking at the cash register, all of which weren't wearing a mask. It was just a blatant disregard for public safety and in a grocery of all places. This is a small, close town that lives off this market for every day supplies so to see this and the possible effects it's employees could have on the small town by possibly spreading covid was remarkable and selfish. It was once ran and operated by great people, but times have changed. #dobetter it's really not that much to ask for.

Ordered a pizza from Detty's today and was very pleased. The quality was exceptional and the price…read morewas very competitive. I will be ordering from here more often to keep me from driving to Jamestown or Washington Court House.

So much like an Aldi's except less items. We found everything we needed. All items were displayed…read morewell and looked fresh.

The store is fantastic it has a fresh new exterior and a fresh new interior the staff are always…read morePleasant and eager to help more than willing to open up a second check out lanes you save money here by bagging your own groceries and depositing a quarter for your cart which you'll receive at the end of your shopping whenever you return your cart. The parking lot has more than adequate parking the store is very well organized by category and easy to find your selections. Even though you do have to deposit a quarter for a cart here a lot of times people and do the good pay it forward move and leave a cart free for you to use hoping that you will do the right thing and pay it forward in the future. yes the selections can be small and you will not find a bunch of the brands that used to seeing at some of the big box stores but the money you save shopping at this location will more than make up for the lack of brands this place is perfect if you are trying to pick out certain grocery items regardless of what brand they are I will continue to shop here and gratefully pay a quarter to use the card and I will definitely be happy to bag my own groceries here

Kroger Pharmacy has lost a great team member when the pharmacist left a few months ago. She was…read morereplaced with Julie who doesn't have (or doesn't use them) basic customer service skills. She never greets you, never smiles, and it never pleasant. A recent visit to the pharmacy left me standing in disbelief. Between Julie and her pharmacy tech Joyce, who is as unpleasant as Julie, their behavior was rude and unprofessional. They made me stand there and wait, the ONLY customer, while they filled multiple orders before they filled mine. Then they stood there and were whispering to each other, I assumed they were taking about me from the side eye they were delivering. The price is that I had already requested a refill so there is no good reason that I had to wait in the first place. They used to be a great pharmacy but notably the Julie/Joyce team has been especially unprofessional for the last 2 months. Do better ladies. Take some remedial customer service classes because you definitely need them!

Here is Christmas Eve, and I have to stop what I'm doing, and file a complaint. I came into Kroger…read moreto get cream cheese, put my digital coupon in and I didn't notice until after I paid that it didn't work. Ms. Cindy tried to help me, I showed her my phone where I had downloaded it, but unfortunately she couldn't help me so she told me to go to the Customer Service booth to get my refund. I got up there, and yes it had closed signs up, but what was I supposed to do? A lady named Melissa was standing there, looked me up and down with disgust, said nothing, and kept doing what she was doing. I counted to 10, then said " I realized you're closed, but I was overcharged, what do you want me to do?" She looked at me, rolled her eyes, asked how much I was owed, rolled her eyes again, looked at my receipt, and gave me my money back. I took my money, then told her she didn't have to be so nasty. Asked another gentleman her name, and let Ms. Cindy know she was mad because she sent me there. This lady should not represent Kroger's customer service. The last time I was there playing my numbers, she and another lady were talking about co-workers in front of me. SAD

OMG...if you can eat it, you can find it here. I love the bagged meals ready to cook, or a salad…read morefest from the deli. But my favorite...the soups. They are hot (or cold) and ready to eat. Just add a baguette to the basket and you got a meal. My very favorite soup is the Peach soup...only available during peach season. I can't wait for peach season to arrive again. Wine selection is the best in the area...according to me that is. Wine is important cause I like to drink it. It's no wonder I can't keep the wine cellar populated. But I will keep trying! Bakery is top shelf as well. King Cakes during Mardi Gras, lemon raspberry cake during summer, and everything else. Why bake if you can buy? This isn't shopping - it's an experience. So what's keeping you from trying it out...go ahead and head out now. YOu can thank me later.

This is my favorite DLM location! They always have the best options in their prepared food cases…read moreand everyone is so polite. The set up of the store is easy to navigate. Their fruit and vegetable section is the nicest out of the locations I've visited.