My name is Brooke and I was given the honor of being asked to be the "gender keeper" for a close…read morefriend. It was so important to me that the gender reveal cake be prefect that I went in person to Smallcakes, 5 days before I needed the cake, instead of just calling the order in. I took an inspo picture so there would be no "guess work" and the baker would have a constant imagine to refer to. After guarding this gender reveal, I was ecstatic to pick up the centerpiece of the entire reveal: THE CAKE! A photographer was hired to capture these precious seconds all eyes were going to be on the cake. The family had eagerly been waiting, and most importantly, the parents-to-be had spent weeks anticipating a glimpse of blue or pink. I was devastated when I saw the Smallcakes gender reveal cake; it was a fraction of the size! It was the size of my hand! I felt frustrated not because the representative was unable to offer a suitable solution so close to the reveal but because I was not heard or validated, had to pay $40 for a cake I couldn't use, and had to come up with another cake immediately so the entire gender reveal was not completely ruined! I work in customer service every single day; I work with the public and with brides. I may not always agree, but I ensure complete satisfaction and would gladly compensate a customer if warranted. In this case, I placed the order 5 days in advance, provided an inspo pic, and was assured that I didn't need a double layer because it would be as "big" as in the inspo pic. I still had to pay full price for a cake I couldn't use, had to go to multiple stores until I found a cake I could make work. I then had to scramble home, completely redo a cake, and make it into a presentable gender reveal cake prior to the parents-to-be arrival. This was a very stressful situation, nearly ruined by Smallcakes. A simple courtesy phone call is the only step needed if the baker was confused by the Smallcakes representative set when I was in the store. 1st pic is inspo pic baker had to refer to and assured that single layer would look "just like inspo pic." 2nd pic is actually cake that was quarter of size and size of my hand. The cake was the main event! 3rd pic is $130+ later going to different stores to find the right cake, icing, flowers, scraping of the top, piping and reicing and placing flowers. All could have been avoided if baker would have called. You can see from the plating the first 2 are on they are not the same size.

I had a fantastic experience at Smallcakes, thanks to Marcavion !!He was super helpful in guiding…read moreme to some delicious cupcake choices, and his excellent customer service . He genuinely made my entire visit a pleasure. ( the spelling of his name might be wrong. My apologies)

I purchased a blue bag at the suggestion of the sales associate back in October or November. I was…read moretold that when we brought the bag into the store we could purchase the small cakes as buy 2, get one free. Had never done it before but since I was going to be in town for a doctor visit, I found the bag and brought it with me. When I got to the store, the associate was alone at the front and was on the phone when I entered. I waited. And waited. And waited. Two other associates came into the store and went into the back. After 15 minutes the sales associate was still on the phone. By this time there were 4 other customers who had entered behind me. We are all just waiting. None of the other employees ever peeked out to help her or even see why a crowd was forming. When she finally got off the phone, she informed me they (the store) was no longer honoring the bag deal. No explanation, no apology. I've never even used the bag to take advantage of the offer. Maybe offer to buy it back! And the "have a better rest of your day" comment she made is the most passive aggressive EFF YOU. I would rather she just say the words and have an honest sentiment.

I saw negative reviews and was hesitant but the customer service was awesome and the cakes were…read moredelicious.

This bright red bus looks like a nice and unique little ice cream and cupcake stop while in…read moreJefferson. On the hot August day, it seemed very busy with plenty of walk up traffic.

Yum!! Love the cupcakes & their yummy alternatives (ice cream, sorbet & chocolate dipped bananas)…read morebut you can't beat the fun of sitting atop the double decker bus & enjoying the view.

Requested a birthday cake on short notice. They bent over backwards to accommodate my request and…read morethe cake itself was amazing.

My son's birthday cake was awful. The icing tasted like whipped butter, without the sugar included…read more 6 out of 6 people did not like it. Most of the cake was thrown in the trash. I gave 1 star, because I had to rate it. Otherwise, the cake would've gotten 0 stars.

I love this place the aesthetic is very calming and clean but most of all the cupcakes are amazing,…read morehas a very thick soft texture and the cream topping is delicious not to mention the service is top tier so please stop by and try these addictive treats!!!! 5 stars for me

Honestly looked very promising. Theeeeennnnnn they were decent at best. I spent over $40 for 9…read morecupcakes and they were okay. They also managed to mess up my order while I watched. Partly my fault but oh well. If anyone knows a killer bakery or pastry shop in east Texas or Shreveport area please let me know!

Fresh baked cookies and cupcakes daily. The owner and staff are amazing and the nicest people. You…read morecan order whatever you'd like for her to make the next day. Her cakes are absolute beautiful. Such a cute little bakery. Oh, there is Henry's ice cream, too!!!

We ordered a three tier chocolate cake for my grandmas 80th birthday... oh my gosh! I am a picky…read morecake eater and It is hands down the best cake I have ever had! It is the perfect amount of moisture, flavor and sweetness. HIGHLY recommend if you're looking for a delicious cake and one that lasts multiple days without drying out. We're on day three of eating it and it's still as good as it was when we first cut into it!

O em gee! Just wow! We tried Smallcakes this week for the first time and we're blown away…read more We tried cupcakes and chocolate ice cream. The cupcake was light, not overly sweet and the texture of the cake and icing were perfect. The chocolate ice cream was super delicious; above average. I can't wait to go back.

Heard mixed reviews so decided to try. Not my favorite at all. I've had better cupcakes from the…read moregrocery store. The "icing" on the one with the waffle pieces in it was like rubber. I touched it and.....nothing. The waffle pieces were stale. I'll still try the ice cream but I think I'm good on the cupcakes.

Very very good cakes! 3D designs, etc. cookies are great too. I will continue doing business with…read morethem!

I gave the amazing ladies a rough sketch of what I was thinking and they made EXACTLY what I drew!…read moreTheir cakes, small cakes, cookies, and extras are always such a hit!!!

The wedding cake-flavored cupcake is amazing! The price is a little high, but it's worth a splurge!read more

This place is incredible! They made our gender reveal cake. I sent them our gender reveal email and…read morethey successfully keep it a secret from my husband and I which was so great. They also made it fairly quickly because we requested it last minute. I gave them our inspo with a few changes and they did so good! It was the cutest cake, and it was delicious 10/10