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    Grind & Shine

    2.7 (3 reviews)
    Closed 11:00 am - 8:00 pm

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    4 years ago

    Says open until 8 pm but we got here about 20 minutes until on a Saturday night and no one is there. Very poor way to run a business.

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    Smallcakes Longview - Inspo pic given to Smallcakes told double layer was not necessary and single layer would "look just like this one." Notice the edges.

    Smallcakes Longview

    (30 reviews)

    $$

    My name is Brooke and I was given the honor of being asked to be the "gender keeper" for a close…read morefriend. It was so important to me that the gender reveal cake be prefect that I went in person to Smallcakes, 5 days before I needed the cake, instead of just calling the order in. I took an inspo picture so there would be no "guess work" and the baker would have a constant imagine to refer to. After guarding this gender reveal, I was ecstatic to pick up the centerpiece of the entire reveal: THE CAKE! A photographer was hired to capture these precious seconds all eyes were going to be on the cake. The family had eagerly been waiting, and most importantly, the parents-to-be had spent weeks anticipating a glimpse of blue or pink. I was devastated when I saw the Smallcakes gender reveal cake; it was a fraction of the size! It was the size of my hand! I felt frustrated not because the representative was unable to offer a suitable solution so close to the reveal but because I was not heard or validated, had to pay $40 for a cake I couldn't use, and had to come up with another cake immediately so the entire gender reveal was not completely ruined! I work in customer service every single day; I work with the public and with brides. I may not always agree, but I ensure complete satisfaction and would gladly compensate a customer if warranted. In this case, I placed the order 5 days in advance, provided an inspo pic, and was assured that I didn't need a double layer because it would be as "big" as in the inspo pic. I still had to pay full price for a cake I couldn't use, had to go to multiple stores until I found a cake I could make work. I then had to scramble home, completely redo a cake, and make it into a presentable gender reveal cake prior to the parents-to-be arrival. This was a very stressful situation, nearly ruined by Smallcakes. A simple courtesy phone call is the only step needed if the baker was confused by the Smallcakes representative set when I was in the store. 1st pic is inspo pic baker had to refer to and assured that single layer would look "just like inspo pic." 2nd pic is actually cake that was quarter of size and size of my hand. The cake was the main event! 3rd pic is $130+ later going to different stores to find the right cake, icing, flowers, scraping of the top, piping and reicing and placing flowers. All could have been avoided if baker would have called. You can see from the plating the first 2 are on they are not the same size.

    I had a fantastic experience at Smallcakes, thanks to Marcavion !!He was super helpful in guiding…read moreme to some delicious cupcake choices, and his excellent customer service . He genuinely made my entire visit a pleasure. ( the spelling of his name might be wrong. My apologies)

    Grind & Shine - coffee - Updated May 2026

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