I wrote my prior review over a year ago and what a huge change in every area! No more unexpected…read moreclosures, we always have fresh drying towels and the vacuum suction is the best. Most importantly, the customer service cannot be beat. Brandon, one of their service technicians, is always available to meet any special requests--extra attention to lots of bugs, spraying inside the wheel wells if it's been especially muddy and bringing towels if they run out. I'm a huge fan of this car wash--we've used others in our travels and none compare! Cheri B.

I was charged almost double after I was supposedly supposed to have a cancelled membership. Have…read morereached out via email, text & call, and have not heard a word back. Won't be back.

I am waiting on hold for a representative to cancel my monthly membership. It has been over 13…read moreminutes in the queue and I am reminded that I am # 13. I was #17 when the recording started. The car wash does an ok job. My car was fairly dirty before my first wash. Using their top wash, it did not get recessed areas clean (around license plate, top of tailgate window, etc). After another pass a few days later it was better. I owned a car wash in this area for ten years. This is a friction wash. It uses brushes but little or no high pressure spray. I have now been on hold for 21 minutes. The recording just told me how important my call is to them and I am #9 in the queue. I am going to hang up now. I guess I will have to drive over there to cancel in person. This is too much hassle. I am lowering my rating from 2 to a 1! P.S. I tried to attach a screenshot of my hold time but it didn't work.

My husband was told very clearly that he gets 3 months free then he can cancel at any time but…read morewould need to come in person to a location. We paid for August but decided we ultimately don't make the drive often enough to justify the almost $40 per month now that I do not work close to a location. We stopped into the Grimes location Monday ahead of the new month so we can cancel and were just handed a card and told we need to call then someone will reach out within 48 hours. Still no call back and no confirmation that we canceled and it is now Saturday. Also, the site clearly says when canceling that it needs to be done 7 days in advance. We have now called numerous times and the inbox is full. Such a scam!

Tommy's is the place to go! They do a great job! Staff is…read morevery courteous and friendly. I will make sure to let my family and friends know where to go! Thanks for the Great Service!

Best car wash in Grimes! Signing up for the membership was fast and easy. Not to mention the…read morecustomer service is amazing! Plus every time I go the staff always seems to be cleaning and working on something. No wonder this place always looks as clean as my car after going through!

I love The Shine Shop. I signed up for a monthly VIP membership which allows me almost unlimited…read morecar washes. They have great technology that reads my plate number for quick entry, without any hassle. It is relaxing to just sit in the car and enjoy the light show, as I crank up the radio.. The staff is always very helpful and friendly. As a bonus, every month I get a new dash wipe and air freshner.

I've had a pretty horrible experience with the shine shop. I came in to cancel my membership and I…read moregot convinced to go on a retention plan for a reduced price, which ended up taking 20 minutes because the clerk couldn't figure out how to do it. After all the time that I was waiting I left and a few days later got charged almost $45 when it should've been $10. I called in multiple times after opening, got sent to voicemail several times. I then got through a couple times and was put on hold for several minutes even though I was the first collar in line. I came in in the following evening and was told that I had to come in person between the hours of 7 AM and 3 PM to get my refund which caused me to have to call out of work. In addition to all of that every single time that I come, I ask for touchless, but somebody in the wash area typically messes up and I get the brushes on my car. I have scratches on my windshield. All in all after talking with the manager and talking with the employee from the last time, not once did I get an apology. Each time I was just asked if I wanted to sign back up and give them more money. Spend your money somewhere else.

This is my go-to car wash when I'm in the Des Moines area. It is fairly close to my office…read morelocation, which is handy, but I also love the fact that it is completely reliable and does a good job of washing my car each time I use it. There are 2 bays that are touch-free and two soft touch bays. They also have vacuum stations available. I always use the touch free car wash option. There are 3 different wash options available & you can by with credit card or cash. You can also use a discount code from the nearby gas station. The money machine ALWAYS works when I am there, which is a lot more than I can say for other car washes. The wash is always consistent and does a good job of blasting the gravel dust build-up off of my car. I have used the vacuum once and was impressed at how long my money lasted - my car looked fantastic when I got done.

Definitely important to wash your cars filth off. I frequent this car wash a dozen times or so. I…read morethought I was getting my coupon because There machine told me it granted the $2 off, but charged me full price. Not sure who to call about that one... Also the dryer could run a tad longer. Especially in the winter months. I got home with ice on the rear latch. Love the cold!

DO NOT WASTE YOUR MONEY! I often use the Platinum Wash and I have noticed some of the machines…read morebreaking down over the past year and had hoped someone was writing to them, but apparently they do not care about the emails they receive as I recently wrote them with NO RESPONSE. DO NOT use the two middle machines at all for sure! The undercarriage cleaner does not work on one of them, and the soap on the other acts funny. There are suds on the first round and only spatters of water on the second. I left the wash DIRTIER than when I went in. I didn't think that was even possible! I had to drive out of my way to go to a Casey's car wash where my car actually came out clean, AND at a cheaper rate. Laserwash of Urbandale owes me $24.72 for the two wasted washes I went through but no one will respond!!!

Had car wash today at 17:10 8/22/25 paid $11.00 and i entered around 4 seconds then the wash was…read morestop . i called this number x3 515-278-9274 auto voice mail set up . I left message for complaint. Hopefully they return my fund or give a different code to go wash again. it's very bad service . still haven't hear from them yet.

Great service because they have good people helping out when you need it. I wish they would…read moreconsider lowering the prices though

Only 1 bay is in working order and that's not unusual. "Print Receipt" feature hasn't worked for…read moremonths. Purchased the most expensive wash and the car was still very dirty afterward. The owner seems to have removed the phone number which used to be posted at the carwash...I guess I can see why. Save your money, drive a short distance to ANY other car wash.

I get a great wash almost like I went to a professional!!! Priced perfectly, and you can also use a…read morescrub brush thats provided! They do take quarters or your card if no cash is on you! Thats pretty convenient ! Also available is the smelly car freshners my fav is strawberry or vanilla! I also wash my car mats! Spot on clean. The vacuums are a little close to the wash bays, but they do clean your carpets and seats super good!! There is an auto wash too, but I love personalization myself in case the auto one misses an area!!

There mat door was locked and the FREE vacuums were not working I expect better. Don't recommendread more

I appreciate the owner responding to my review offering that I can call in to speak to the site…read moremngr. I have nothing more to add... it's all in the initial review, so I don't need to repeat the story. As far as "setting it right", I won't return for another wash/wax. My car is scratched, the service was poor, so I don't want another wash/wax, free or not. I was offered a month of free washes & didn't return once. If you want to offer a refund, as I said in the original review, I paid cash so have no proof that I paid for the $22 service. I don't know how else you can help but thank you for responding. Maybe just talk to your employees about soliciting customers for services outside of the business. It's unprofessional. And, show them how to use the apps & software cuz it took 20-30 minutes for him to figure out he'd used the wrong email address for me. The entire experience was highly irritating.