I wrote my prior review over a year ago and what a huge change in every area! No more unexpected…read moreclosures, we always have fresh drying towels and the vacuum suction is the best. Most importantly, the customer service cannot be beat. Brandon, one of their service technicians, is always available to meet any special requests--extra attention to lots of bugs, spraying inside the wheel wells if it's been especially muddy and bringing towels if they run out. I'm a huge fan of this car wash--we've used others in our travels and none compare! Cheri B.

I was charged almost double after I was supposedly supposed to have a cancelled membership. Have…read morereached out via email, text & call, and have not heard a word back. Won't be back.

Tommy's is the place to go! They do a great job! Staff is…read morevery courteous and friendly. I will make sure to let my family and friends know where to go! Thanks for the Great Service!

Best car wash in Grimes! Signing up for the membership was fast and easy. Not to mention the…read morecustomer service is amazing! Plus every time I go the staff always seems to be cleaning and working on something. No wonder this place always looks as clean as my car after going through!

i used this car wash - the hand wash bay in the second stall from the end, on 9/3/25. I have a…read moresmall convertible, so I don't use much water or soap. At the end of my time, when I turned off the controls, it showed my elapsed and charged amount was $4.05 on the control panel. This company billed me for $19.99. I have a second vehicle that I run through this car wash regularly. I will never do business with them again. As reported by someone else too, if you insert coins instead, it often does not work properly, and you are forced to call them - which I had to do some months ago. One issue, shame on me. Two issues, shame on you. Coins don't work, and now I was overcharged using a card. No receipts are ever given so you can see what is being charged in real time. DO NOT USE THIS CAR WASH!!!!!!

Awesome automatic car wash that was recently updated with new machines. Cleans 10x better than…read morebefore! $12 for the most expensive wash. Timed the wash in 6 min with dryers at the end. There are two stalls that are for manual car washing. We did not use those. Commercial vacuums were available. Visited on a busy day but we were the first ones in line. Highly recommend this automatic car wash if your in the area!

I've had a pretty horrible experience with the shine shop. I came in to cancel my membership and I…read moregot convinced to go on a retention plan for a reduced price, which ended up taking 20 minutes because the clerk couldn't figure out how to do it. After all the time that I was waiting I left and a few days later got charged almost $45 when it should've been $10. I called in multiple times after opening, got sent to voicemail several times. I then got through a couple times and was put on hold for several minutes even though I was the first collar in line. I came in in the following evening and was told that I had to come in person between the hours of 7 AM and 3 PM to get my refund which caused me to have to call out of work. In addition to all of that every single time that I come, I ask for touchless, but somebody in the wash area typically messes up and I get the brushes on my car. I have scratches on my windshield. All in all after talking with the manager and talking with the employee from the last time, not once did I get an apology. Each time I was just asked if I wanted to sign back up and give them more money. Spend your money somewhere else.

Drive a non profit vehicle for pet rescue and needed free vacuum to get out pet hair. I felt…read morebullied at the entrance as I tried to buy just a basic wash. If you're not comfortable playing hardball with your money don't go here. I kept getting asked more and more questions about why I wouldn't buy a membership. Won't recommend or go back Also, web pictures are misleading, there are no hand held airguns for drying.

Not a bad rating but just a warning! If you have side located license plates AVOID THIS LOCATION!…read moreIt bends both sides of the plates. I have a membership so like the ease of all locations but definitely won't be back to this one.

Went for a car wash this morning. No attendant so used automated line. Chose $20 option and left $2…read moretip. I pull around and no vacuum area. Guy waves me up to wash area sprays tires for 10 sec and wash starts. Get to end in about 45 secs no one there to dry off vehicle. Guess the guy who waved me up gets the tip (only guy I saw working) What a rip off.

$19 for a car wash, my under carafe is dirty and my bumper wasn't touched... lame car wash!read more

Do not take your car here. The prices they charge are kind of ridiculous, especially for how…read moredisappointing the results are. Rain is free and does a better job washing your car than this place. It can't even wash gravel dust off.

Great service because they have good people helping out when you need it. I wish they would…read moreconsider lowering the prices though

Only 1 bay is in working order and that's not unusual. "Print Receipt" feature hasn't worked for…read moremonths. Purchased the most expensive wash and the car was still very dirty afterward. The owner seems to have removed the phone number which used to be posted at the carwash...I guess I can see why. Save your money, drive a short distance to ANY other car wash.

I am waiting on hold for a representative to cancel my monthly membership. It has been over 13…read moreminutes in the queue and I am reminded that I am # 13. I was #17 when the recording started. The car wash does an ok job. My car was fairly dirty before my first wash. Using their top wash, it did not get recessed areas clean (around license plate, top of tailgate window, etc). After another pass a few days later it was better. I owned a car wash in this area for ten years. This is a friction wash. It uses brushes but little or no high pressure spray. I have now been on hold for 21 minutes. The recording just told me how important my call is to them and I am #9 in the queue. I am going to hang up now. I guess I will have to drive over there to cancel in person. This is too much hassle. I am lowering my rating from 2 to a 1! P.S. I tried to attach a screenshot of my hold time but it didn't work.

My husband was told very clearly that he gets 3 months free then he can cancel at any time but…read morewould need to come in person to a location. We paid for August but decided we ultimately don't make the drive often enough to justify the almost $40 per month now that I do not work close to a location. We stopped into the Grimes location Monday ahead of the new month so we can cancel and were just handed a card and told we need to call then someone will reach out within 48 hours. Still no call back and no confirmation that we canceled and it is now Saturday. Also, the site clearly says when canceling that it needs to be done 7 days in advance. We have now called numerous times and the inbox is full. Such a scam!

I'm new in town, so I go there all the time, because I worry about the salt…read more But they're still nice about it.

Good service. Friendly. If the car is very dirty, they get 80-90% of the dirt out. I'm a monthly…read moreguy, so I use it 2-3 times per week, so the value is there for me