Rocket Carwash took over our company in Iowa a few months after I started. I rose in the ranks very quickly (because of the high turnover rate/company instability). Everything was going fine, until Rocket upper management came to Iowa from Omaha, Nebraska to do a hostile takeover. They attempted to bully all of the current employees until they quit or just outright fired them. The Chief Operating Officer, Blake Newman (in my opinion) is not a people person and should not be in a position of power. Have you ever heard of the word "megalomaniac"? You should go look it up. Upper management also showed bias toward male managers, paying all of the female managers (with more experience) less money than their male counterparts. The HR representatives are partial to upper management since they know them personally, which makes filing complaints against anyone unheard of. The HR representative who worked with me most often, attempted to gaslight me on several occasions. The company is often severely short handed and HR would say there are no applicants, while at the same time sending 35 new hires to their newly opened store in Altoona. Most people at our store were working double the normal amount of hours weekly (in a salaried position) making the hourly wage of a general manager less than they paid the 15 year old part time employees. They also have unfair business practices. When a customer signed up for a membership, they were told that they could cancel anytime (per Rocket) and after they took completely over the company they began to scam the customers. They made it so that the managers had no way of cancelling the memberships. The customers had to follow a QR code and fill out a form and "someone would get back to them within 72 business hours." The 72 hours often never came. Alternatively, customers could call in and speak to a CSR (customer service rep). I personally have been placed on hold waiting for someone to answer this line for over an hour. I had one elderly woman (87 years old) who had only washed her vehicle one time in January, drove back through the wash the same day and told them she wanted to cancel her membership. In August, she was at my store asking why we charged her credit card for a membership that month. After doing in depth research, I found that her membership had never been cancelled, and Rocket had been charging her $40+tax for seven months. I waited on hold for a CSR for 95 minutes and finally spoke to someone...
All in all, avoid this company.
1 Star, I do not recommend. read more
