I've had a pretty horrible experience with the shine shop. I came in to cancel my membership and I got convinced to go on a retention plan for a reduced price, which ended up taking 20 minutes because the clerk couldn't figure out how to do it. After all the time that I was waiting I left and a few days later got charged almost $45 when it should've been $10. I called in multiple times after opening, got sent to voicemail several times. I then got through a couple times and was put on hold for several minutes even though I was the first collar in line. I came in in the following evening and was told that I had to come in person between the hours of 7 AM and 3 PM to get my refund which caused me to have to call out of work. In addition to all of that every single time that I come, I ask for touchless, but somebody in the wash area typically messes up and I get the brushes on my car. I have scratches on my windshield. All in all after talking with the manager and talking with the employee from the last time, not once did I get an apology. Each time I was just asked if I wanted to sign back up and give them more money. Spend your money somewhere else. read more

Visited Waukee location and was told by a new employee that they were running a special for $15.00 for 3 months. I confirmed with employee if this is $15.00 each month and employee responded, it's $15.00 for all 3 months. Because this would total $5.00 a month I questioned their current special again with employee and their response was again, it's $15.00 for all 3 months, so I signed up! At a later date, I was going through receipts in my car and I questioned this again, so I contacted their # which is 1-833-712-1747. I spoke to a very helpful gal who mentioned that I may possibly be given a free month for the mix up, as she transferred me to a James at their corporate office. He said, it's incorrect what the employee told me and it's $15.00 EACH month for 3 months. It's exactly what I had originally thought. James with his cockiness felt superior to the customer over the phone, as if the customer is at fault for "hearing" the special incorrectly, although I reiterated with their employee a few times about their current special. I don't think James thought I'd cancel my membership over the phone with him, as my family has been with this company on and off for several years. I most likely would not have cancelled, but due to James superior attitude and his desperate need to feel like a big man, I'll now suggest for James taking a class on phone etiquette and tact, as he has no personality dealing with customers. James, if I can give you any helpful advice; I'd suggest just sit back, take a deep breathe, look up at the ceiling and get up out of your chair, then walk over to the nearest mirror and lean in, take a close look and say to yourself; I probably need to stay the F off of the phone. Have a nice day, James! read more

Drive a non profit vehicle for pet rescue and needed free vacuum to get out pet hair. I felt bullied at the entrance as I tried to buy just a basic wash. If you're not comfortable playing hardball with your money don't go here. I kept getting asked more and more questions about why I wouldn't buy a membership. Won't recommend or go back Also, web pictures are misleading, there are no hand held airguns for drying. read more

The Shine Shop - Vacuum's but no hand held air guns. Tough to realize after the fact, especially in cold weather. - Car Wash Near Me - Waukee, Iowa

I love The Shine Shop. I signed up for a monthly VIP membership which allows me almost unlimited car washes. They have great technology that reads my plate number for quick entry, without any hassle. It is relaxing to just sit in the car and enjoy the light show, as I crank up the radio.. The staff is always very helpful and friendly. As a bonus, every month I get a new dash wipe and air freshner. read more

Today was my second time through the car wash. This is the prettiest car wash I've ever been too. it's like flying through a rain bow.just put your car in neutral and go for a mesmerizing ride full of color and wonder. with the monthly package, it recognizes your license plate. they then direct you where to drive in and sit back and watch. I got home and could still smell the clean on it. read more

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What a great new car wash. The staff is very friendly. The car wash was clean. Love all the bright colored lights in the car wash. The location is very convenient, right on University Ave. read more

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Another plus for the growing Waukee area is a recently, opened car wash that has a nice marketing campaign with nice big signage of how to proceed into the car wash as well as a courteous staff to assist you upon entrance-- especially if you just want the one time usage -- this is super. What's really great is once you leave the wash Bay Area the vacuuming around the corner is totally free-- with widely spaced parking slots. How cool is that? read more

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By far the best car wash yet. It actually got my SUV clean clean. No streaks and no bug residue. They truly got everything off. The colors are great and entertaining for little ones if you got them. It's also nice to see when your just riding through it too. Will definitely come here again. read more

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It's a little far from my house but worth the drive. Everyone was friendly and the process was seamless. I wish there was one closer to downtown Des Moines because I can definitely see myself returning and taking advantage of the monthly pass plus free vacuum service because my car usually needs it. I showed a friend how clean my car was after and since she lives in Waukee, she bought a membership for her and her husband, which was cool. With a monthly membership, you just roll right in and go straight into the car wash because they give you a sticker that is automatically scanned so you don't have to stop and check in. They have free vacuuming at the exit and one hose was super strong and the other one was not. Not a problem since the strong one stretched and was able to reach every nook and cranny of my car. Overall, a positive experience, decent prices and friendly staff so I am looking forward to going back and keeping my car looking fresh. read more

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Don't fall for there "Free Carwash" advertisement. They won't take no for an answer and when they offer you the free month of service, they will ask for your credit card to hold it so they can have it in their system where they promise you "there will be no charge towards your card" and they charge your card. Then they charge you 45+ dollars for the premium membership. This happened to me and even though I had the membership, I didn't go anywhere near that scamming joke of a carwash. read more

Do not go here! it's a scam, even after going in person to cancel my membership because they make it impossible to cancel on the phone, they continued to charge me for 3 months, they will lie! and say they have no record of cancellation read more

Do not sign up for a membership! The Shine Shop makes it incredibly hard to cancel your membership though are deceitful about this upfront. They stated it's as easy as using a QR code, only to find that the QR code is not valid for cancellation and you need to call in. Fine, we call in multiple times only to never get a response across multiple days and multiples times. My husband finally had to physically drive there to cancel, only for them to state that it's "too late" and we would be charged for the next month, even though the cycle wouldn't start over for another week. We asked if we could then be reimbursed as we have been trying to cancel for some time, to no avail, and they stated they couldn't help us. Terrible customer service! read more

This is the most high tech car wash that I have ever been to. There is a barcode sticker that you put in your window that is automatically scanned when you pull up to the kiosk. Once you are inside the carwash, it is like a rainbow of colors. When you get out, it is mostly dried off and then pull around the corner to the vacuums. Voila! You have a nice sparkling vehicle! read more

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angel has really good customer service, and helped me a lot by showing me how to use the equipments.

Very poor customer service. Phone lines are never answered and mailboxes are always full! Even after in-person cancellation they continue to charge my credit card in following months. $42.97 for a one time wash is too much! There's almost no value for the hassle they create by signing up unwilling customers. read more

Do not join with a membership with this company. It's all in good fun when you're supposed to pay, but then the minute you want to cancel your membership, they will give you the run around with payments and say they can only be called but on the website they have 3 ways to talk communicate, it's bullshit and not right in their antics. I messaged them and canceled my membership but then it says on the bottom it's not liable information and have to be called, so I called, they will not answer the phone plus their voice-mail is full. Bullshit. Do not fall for the intice to get you in. Again, do not go there and sign up for any kind of membership read more

The Shine Shop - Car Wash Near Me - Waukee, Iowa

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TL;DR--Their "free car wash" is an attempt to abusively bully you into signing up for a membership. They will not accept "no" as an answer and will not give you the free car wash. Other reviews say it's impossible to cancel a membership and I 100% believe that based on how aggressive they were on the sign-up side. Our experience: They had a person out front holding a sign that said "Free Car Wash" so we pulled in. We knew they'd use the opportunity to sell us a membership, but we had no idea how PUSHY they'd be. After one guy couldn't convince us to sign up on the spot he said they'd need to check our license plate in their system to make sure it was our first time ever visiting so he went inside. But a different attendant came out with a placard to "explain the washes". When we said the other guy already did that and was checking our license plate he said "I have to do this too". He would not take no for an answer. After my wife, who was driving, explained that we live on the other side of town and don't pass through this way often and _still_ had to say no several more times she looked at me as if to say "save me from this jerk". I said "We are not signing up for a membership today." He again asked "what's holding you back?", just as he had already done several times and as the first attendant had done. They are apparently ignorant of how such pushy tactics make people LESS likely to give you money. I said "It's a hard no." He repeated his question yet again and I said "it's a hard no." He repeated it yet again and I told him "open the gate, we are leaving." He did not open the gate and asked the question AGAIN. I again said to open the gate as we were leaving and we drove off without the free car wash. I do not believe they'll actually give you a free car wash given the number of times and how strongly we had to say no to their sales attempts. We had to explain to our kids that we weren't getting a car wash because the attendants were bullying us. Completely unacceptable and we'll never be back. read more

First time at this wash. Attendant was overly pushy trying to get me to buy a membership or upgrade my wash. I made it clear several times the wash I wanted and he made comments about how dirty my car was. Back of my car was still filthy after I left. I will NEVER be back here and dont recommend this wash to anyone. read more

Went to this money trap for a car wash. The attendant tried at least nine times to get me to sign up for a membership. After the eighth time I said NO, I told him to either let me get my car washed or I would back up and leave. He badgered me again. Then said he would badger me as many times as his boss told him to. I backed out of there and will never be back. Terrible place. Terrible annoying attendant. read more

Doesn't cancel your membership was charged multiple months even though they had told me it was cancelled do not give these people a dime of your money plenty of good car washed around town with much better intregrity. read more

Frustrated with being pestered about a membership here. Even after saying I'm not interested they have "one more offer" they have to tell me about. This goes on at least 2-3 more times before I'm able to just pay and get the car wash. Unfortunately it takes less time to drive down the street to a different car wash than to be argued with about not wanting a membership. read more

Stopped to get a car wash because they had a free car wash sign on the street. Pulled in and spent 5+ minutes being pitched to buy a membership after repeatedly saying no, then got charged $10 for a car wash. Would never go back again! read more

Perfect wash my car came out sparkling I highly recommend it. It was 25 minutes away from me, but it was worth it.

The shine shop person stands out there on University with the long arrow twirling it around saying free car wash. I pull into the shine shop to get my free car wash and the kid working there says but first let me try to sell you one of these other packages. He said for $9.99 you can get car washes for the rest of the month. I was down with that price so I said okay. I use my car washes for the rest of March. Come beginning of April there was a $41 charge to my account. It was from the shine shop. Evidently I had signed up for a 6-month package by accepting that original 999 deal that was supposed to be my free car wash. So I called the shine shop to find out why they took $41 out of my account. The guy working there said that only a salesperson could fix that. He did say however since I was upset he would give me $32 back which made it $9.99 for this month again. He said I had to sign up for the next 3 months at $9.99 in order to get that deal for this month otherwise they were going to stick with the $41 charge to my account. So my original free car wash ended up costing me $50.... I told the guy on the phone they are practicing business in a deceitful way. Tricking people into signing up for this package that they didn't disclose in the beginning.... I told them had I known I was signing up for a monthly deal that I would have went to Tommy's car wash because it is much cheaper..... The kid on the phone said I'm sorry ma'am that's just business... Also I have to call them back in 3 months...one week before my renewal date in order to cancel this otherwise they will charge me another $41. read more

Tire Shine in Waukee scratched and damaged my vehicle! I spoke with the manager Mario and they tried to place blame on me. Which was very unprofessional, he also stated his cameras could not go and review if the damages did occur and he stated tthe camera's were foggy/not working properly. Let's just say I will not be going back and I will be canceling my membership asap! I will also not recommend this place to anyone else. I am going to let my friends and associate's who signed up because of me know my experience and how I was treated along with the malfunctioning of their equipment. I will be cancelling my membership asap. I am also going to post this on my social medial and contact BBB. The way I was treated even over the phone and how they tried to defame my character is not right at all! Even the young man that worked there tried to side with Mario and say it looked like someone scratched my car with key's lol. Like come on, keys would not leave small swirl marks in the same spot the brushes clean. I also haven't went to any of the car wash since I've been signed up with the Shine Shop in Waukee. I hope they get their equipment fixed asap especially if customer's plan on trusting them with their vehicles know they are crooked. read more