Mid 90 degree temperatures + 100% humidity and our AC decides to quit . We called Griffin Services and they were here mid afternoon to take a look. Not only did our outdoor unit need replaced but also our air handler unit inside our garage. Needless to say, we weren't going to get any relief immediately. We were able schedule them to come back out a day later. They arrived promptly at 8am and spent the next 10 1/2 hours working on getting us some cool air. At one point it was 89 degrees inside and 96 outside so we were more than ready to have it back up and running. The crew were very friendly and kept us informed throughout the day. Two small downfalls: - they didn't have a filter for our brand new unit and weren't real sure on the size. This meant two trips to the store at 7pm on a Friday night to try and find the correct filter. - the tape they use to secure the wiring and such hasn't been able to withstand the Florida rain or heat. So, we'll have to figure something out. read more

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Requested an estimate and twice I got a text the day of that they had a medical emergency. Canceled an appointment I requested a week prior. I didn't see the text right away. If they would've picked up the phone and called me would've been better than a text. read more

Griffin Service didn't want my $50,000 contract! The unresponsiveness of this company has surpassed Xfinity Cable! You sit around your house all day and wait for them to come. They have yet to come twice, but Xfinity comes within a three hour window!! I reached out to this company as a "new customer" hoping they would want my $50,000 contract. I've heard about them on WOKV radio 104.5 Jacksonville and everybody talks about them as being a "great HVAC company. " This is not the case so far they have been very unresponsive and uncommunicative with the exception of Sarah the person that makes the appointments in the office. I reached out to Griffin the week after Labor Day 2023. to have a quote done on my buisness for blown in insulation and radiant barrier installed. Sarah stated that a tech would be out to my area to give me a quote that day,awesome!; or so I thought. The tech never showed up and I never received a call back to reschedule anything nothing from this company. I called the company back the following week and again spoke to Sarah and she put me on the schedule for another appointment six business days away and here we are to that sixth day and the tech never showed up never got a call from the company or an email. Looks like I'll be taking my business elsewhere they say it's the best but it's not always the case. Sad!.... read more

Unbelievably poor Service and communication. Guy for Electrical bid said we needed an upgraded panel until I pointed out that the particular work he was referring to was already done by his firm and they didn't need to upgrade it. Been waiting on a blower motor for a week and they can't even give a status on that. Of course the week before the problem with the AC was two sensors and a capacitor that they replaced for $1000 but that wasn't actually the issue. Just terrible, these people can't possible want our business. I have it received a single call back after multiple calls and assurances by Sholanda that I'd hear from someone. She's great, I don't have any faith in anyone else there. read more

Big flashy expensive front. Did $30,000 job for me with 10 year guarantees on all equipment. Reneged on the warranty, charge me $1500, then they disappeared and never followed up on their service contract. Now I find out they're out of business. They better find out there isn't a bone for me to chew on in court read more

So yesterday I had Griffin Service come out and install a new water heater. As I mentioned in my previous review I had plan to go with them due to their prompt and courteous service. Sarah who is the receptionist called and set me up with financing the water heater and setting the appointment for the install. She was very polite and took time talk me through the process. On the day of install Dustin and his coworker showed up on time; calling on their way to let me know they were 10 minutes out. I greeted them at the garage and they told me what to expect. I went about my day, working from home, until they completed the job. It took about 4 hours for them to uninstall and cap an old 2004 Rheem Solaraide monster water heater and install a new AO Smith Voltex 66 gallon hybrid water heater. The job went really smooth and when they were done they cleaned up the area and showed me the controls on the water heater and how to use it. The whole time they were very courteous and professional. Last night I fired up the hot water inside the house and it worked like a charm! I just hope it is as energy efficient as the water heater company advertises. I'm very happy with Griffin's work and plan on having them out soon for some other electrical, plumbing, and remodeling work that I need done. I don't think you can go wrong hiring Griffin Service's professionals for all your jobs. read more

I had a carrier unit that was still under warranty and I had two service calls in under 3 years so when it started making a noise I called Griffin because they had ads I found appealing. The salesman told me that although the carrier was under warranty I would have to pay the labor and since I had a cheap contractor unit I should invest in a reliable system. He said Daikin was designed for Florida. My inverter board is out, I have been paying a $25 a month fee so get priority service and the things the salesman told me appear not to be true. I had to fight to get next day service. The salesman told me the stock parts locally and should they be out they could drop a new unit in so I would have no worries. This unit is just over a year old. I'm a dog sitter and have a house that is 83 degrees inside and the manager is ducking my calls read more

Griffin Service - Daikin unit - Heating & Air Conditioning/HVAC Near Me - Saint Augustine, Florida

Griffin provides quality hvac service for sure. If you need a repair absolutely call them. However if you need a routine visit be warned your appointment will probably not be honored. I tried twice to schedule a "club" visit for routine maintenance and after two cancellations by them I just quit the club. At a new address I scheduled (a week in advance) a routine thermostat swap and was called day of informing me they were not coming due to an overrun of non AC calls. Is no AC a big deal? Yep. But guess what it's Florida. That's every day here. Bottom line: 3 stars because AC service is great but do NOT book a non emergency visit because it will NOT be honored. read more

Easy to schedule an appointment for routine maintenance. Service tech said he looked over everything and he had flushed the lines. Three weeks later, the a/c totally stopped working. I called another a/c service. That tech removed all of the panels on the air handler unit and showed me multiple leaks and said the coils needed replacing. Since the unit is 10 years old, I have opted to totally replace the unit instead of paying for replacement coils. My question is: Why did the Griffin tech not look at the coils and locate the leak during the maintenance service? I obviously am NOT using Griffin for the replacement and definitely will not be using them for ANYTHING in the future. I had heard good things about Griffin in the past, but that was when Griffin was local. Like many companies, they sold out to national interests. When choosing an a/c or plumber or electrician, look to see if the company does all three. That's the sign of a national company. You need a/c, use a company that just does a/c. Same with plumbers and electricians. Stay local! And don't use Griffin!! read more

I called Griffin Services because I needed a faucet replaced in my garden tub and company was coming the following day. I ALREADY HAD the fixture. Guy looked at the job, looked at his ipad, said that my job wasn't listed in his pricing guide. Guess he figured that we could afford it and needed it done "today" and gave me a price of $800+ to do the job. Well, they hemmed, hawed, went back and forth for tools, I noticed that the main guy couldn't keep his crescent wrench on a bolt (good acting job) and they managed to take four or five hours on a job that could have taken ME 2 hours had i been confident enough and had enough time to do it myself. Advice: Don't wait until the last minute and get MULTIPLE QUOTES. I got ripped off BIG TIME because I waited. BUT, Griffin Services will never darken my doorstep again, EVER!! read more

Woke up Christmas Eve morning to a garage full of hot water and a hissing noise coming from the top. Immediately turned off the water and the breaker and started looking for plumbers that might be working on a holiday. Did a quick search and found Griffin Service who said they could be out in the afternoon and also had a water heater in stock if it needed replaced. As the day wore on I hadn't had any updates, so I texted the number they had sent me the confirmation from, and I was told that they would be on their way within an hour. TIme continued to go by, and water heater kept dripping. I was worried that something else was going to happen with it. I got a message back that they had gone for the day. Finally at 8 pm I got a text from the service person that they were on their way. Steve came and was very quickly at work releasing the pressure valve and taking a look at the unit. Unfortunately it did need replaced as it had split inside and that was causing the leak. He showed us the damage, explained what was going to happen next, and continued to work, even though it was in the garage and the winter storm was blowing wind and rain all around as he had to go in and out to his service vehicle. Work did not wrap up until 10:30pm, but Steve still took the time to explain how to do yearly maintenance, the warranty, etc. He was very professional and waited until he was sure everything was sealed correctly and working properly. I was unhappy with how the updates came and that I had to do the follow-up, but the work and the professionalism were top-notch. read more

Don't waste your time and money with this company. We spent $13,000 for a new Lennox A/C system that was installed poorly causing problems for us. We made 3 appointments for them to return and fix it. They failed to show for one appointment and the other 2 they barely looked at the outside unit before telling us nothing could be done. I was forced to contact another company and pay $2,200 to correct the very shoddy installation from Griffin. Now the General Manager Joel Acay refuses to return my phone calls and emails to discuss this matter. Absolutely incredibly bad and rude customer service. See the email that we sent to him that he completely ignored until finally a clerk sent me a snippy reply telling me we were at fault. Unbelievable. Mr. Joel Acay - I am sending you this email to share my experience with Griffin installing a new Lenox AC at my home on 6/20/24. You may recall the conversation we both had a short time ago about concerns with this unit. Let me share with you a quick outline of what I have experienced since this unit was installed: The day of the installation, the technicians apparently broke a part on the new unit which required an additional day with no AC while we waited on the replacement part to be sourced. The first rep Griffin sent out confirmed to me that the techs had broken a part during installation. Soon after the installers left, I noticed that the outside unit was making a loud humming noise and even louder pulsing noise. I called Griffin and set an appointment for a rep to come out and look at it. The rep that showed up advised it was indeed louder than normal as he could clearly hear it out in the street from his truck. He said nothing could be done as it was considered normal however, he set up another appointment with him and a rep from Lenox to come out and listen to it. After waiting ALL DAY with NO contact from Griffin, someone from Griffin FINALLY called me back at 6:00 pm to advise they would not be out as the Lennox rep was ill. Really? This was only after I made several calls to Griffin asking when the reps would be out. Shortly after this, I contacted Lenox directly to see what could be done about the noise. They said I would need to contact your company again. This is when I spoke with you requesting assistance. You were kind enough to send another technician out to look at it at which point he told me AGAIN nothing could be done. Keep in mind, this unit is so loud it keeps us awake at night with all the humming & pulsing noise. The noise is coming through an exterior wall, an interior wall and a large walk-in closet with 4 racks of clothes which should buffer some of the noise. At this point, I contacted Lenox again and they directed me to contact a Lenox Premier dealer near me which I did. Several days later, they sent two foremen to inspect the system. They found numerous issues with the installation that needed to be corrected. Please see the attachments to this email which details their findings. Not included in their written findings, they also discovered the air filter was installed backwards. Additionally, the drain pan extension that was part of the original unit, was discarded by the technicians and never installed. I had to pay for a new one to be installed. There was enough water in the pan to fill a 5 gallon shop vac. In 28 years of living here, I have NEVER has standing water in the drip pan. I am thankful the company caught it before it overflowed. The new company told me the installation was very shoddy and they had to make repairs, level the system out, tighten up nuts & bolts and include a U bend on the outside line set to stop the pulsing noise. They went over the system completely and made multiple adjustments and the unit has now quieted down to an acceptable level. I paid Griffin $13,000 for this unit, believing Griffin would stand behind their product and their work. It cost me an additional $2200 to make the system operate as it should. I think the fair thing would be for Griffin to compensate me for the additional money I spent because no one at Griffin would admit there was a problem. I will have this unit for many years and would like to feel better about my decision to go with Griffin. Please feel free to contact me by phone or email at any time. Stay far away from this company because they just don't care. read more

We purchased our home in March 2023 the previous owners purchased a AC Compressor from Griffin in November 2022. May 2023 our compressor failed was diagnosed as surge protector not installed when unit was purchased we paid $625 for surge protection after a month wait and one week later it failed again and again in August and now again in October 2023. The worst part is the 4-5 day waiting for a tech in sweltering heat. I am sure its because we are warranty customer vs paying customers. read more

They sold me a package that promised priority service and some annual maintenance. I figured it would be worth it just for priority service. I couldn't have been more wrong. When I called for service on a Tuesday, I was told they could be there on Friday! I asked how soon it would be without the priority service and they said "Friday". I asked again about the priority service and was told "Friday". I found someone else that showed up the same day. read more

Griffin Service is laying off employees left and right. I'm afraid that the company is in some sort of financial trouble. It was not even a year ago that the employees were told that the owner sold a majority stake of the company to Legacy Service Partners. "Nothing is going to change," they told us. Not true. People in the know in the office say that the former owner spent the company to the brink of bankruptcy with questionable decisions and an almost nonexistent marketing department, which consists of one person, a "close friend" with zero experience in marketing. I heard that the company is offering the displaced employees absolutely no severance. They are also terminating the employees' insurance immediately, with no COBRA option. I still work here, but I am looking as fast as I can. As for the customers, I would stay away from these guys until the dust settles. They appear to be teetering on the edge. read more

This review is long overdue, but let me first say that generally, Griffin field techs know what they are doing, and are professionals. Except the two that stole my water heater last June; that was just uncalled-for. Fortunately, after some back and forth with Griffin, a different team came out and installed the promised water heater after a day of pain and my hints about potential police involvement. I still never got the old working water heater back. (And now that I am no longer a Griffin customer, I did call them to ask for the old water heater back. A full year later. Did I expect anything? Not really. I was just conveying my frustration with Griffin over the years.) I also used Griffin for AC work. Again, the folks that came out to my unit were pros, but the prices are a bit high. I'm happy to pay for good work (I didn't even ask for a discount after the water heater incident. All I got was a couple Chick-fil-a gift cards), but the last straw was the policy change. The one where Griffin no longer waives diagnostic fees if the customer agrees to do the work same day, thereby locking the customer into the high prices (unless the customer pays to sign up for the Griffin Club, which gives additional discounts on work, a couple diagnostic visits, and a few free inspections). When I made the appointment, I assumed that the diagnostic fee was waived as it had been for my previous appointments, and I was not told otherwise. Those who have any sort of training or experience in customer service already see the issue: A quick "I see you're an existing customer; please note that we no longer waive the fee if you agree to do the work" doesn't hurt anyone. When I called the office to check on the fee policy during the visit, I was told--in no uncertain terms--that I should not have assumed the fee was still waived, regardless of what the policy was in the past. By that same logic, I urge all readers to not assume that Griffin will provide good service to you just because they have had some good reviews in the past. To her credit, the same poor employee I asked to return the water heater offered to do me a favor and waive the fee if I got the work done. It's a bit late for that, though. The Germans have a saying about second and third chances. I don't remember it. But the point is: There are tons of AC services in Jacksonville, and I no longer want to roll the dice with Griffin. read more

After the serviceman went to the wrong house, and was about to leave until I happened to see his truck over there and went to meet him. He took 10 minutes to diagnose the same problem we had self diagnosed. He offered to fix it today with their Rheem part for $169 vs waiting for Rheem to ship us their part, for which he would charge us $259 to install. Mind you...under warranty. After politely asking the serviceman what the price costs for the warranty item they have in stock that they are charging us for even though the item is under warranty. Calls manager and manager says we are not a good fit for their business and leaves. I would love to speak to a manager personally, so I can at least know what that conversation was. This is after we were told over the phone, prior to scheduling the service that we would only be charged the installation. We were also told that he would ask if he could apply the $69 diagnostic fee to the cost of repair...even though they advertise they do this all over their website. I could never get a clear answer on what the actual price for the repair was going to be. It's a total mystery what we would have been charged if we had actually used the service. I would not recommend this service to anyone at this point. read more

In my opinion I feel that Griffin Services is one of the most unethical business I've ever worked with. Griffin Services hired me to help solve their marketing problems. I began working as agreed. After creating and accomplishing all of my duties. (100+ ads) Griffin Services decided to use my work, and not pay me a cent of what was agreed upon. Basically, they benefited off of what I created and stole the work, the money, and all aspects for themselves. In my opinion, this company's core is extremely unethical. The perception that they give is an absolute lie, and to know how they conduct business I feel would only resonate to the way they treat customers after getting your money. In my opinion, their only goal is to dilute money and inflate prices on services that you can get elsewhere with a better experience and a lot better value. As you'll see in their response to this negative post. You'll see a 2 faced company that is masking themselves to be great. They'll even try to let you know their great by referring that they have a lot of happy customers, or good reviews.. The major reasoning to this is a software that filters out negative reviews and only allows positive reviews to post. I'm writing this negative recommendation on Facebook simply because they cannot filter it out here. Whether this matters to you or not, I'd simply recommend taking a deeper look at this company, and decide if you want the ethics that you deserve as a customer. read more

Griffin advertises no service call fee well guess what they just pad theor prices so that you end up paying just as much or more. A small pipe that runs to my disposal needed replaced. It took the guy five minutes and it was 200 bucks so they do charge a service call they just put it into the repair cost. False advertising please use another company. read more

When you get through their phone tree and they finally reach out to you be sure not to mention that the air conditioner in your tenants house is inoperative because even though it's in the warranty timeframe they will blow you off and tell you they're not interested. Unbelievably unprofessional and disrespectful they are read more

They offer no service call charge in there ads on TV. I needed my toilet flush checked because it would continue running after each flush. The service man came after he called me and was prompt to arrive. He checked out the toilet looked at his iPad and quoted me $184.60 to replace the Fluidmaster valve unit. Not thinking I would be taken I Okd the work to be done. He quickly replaced the unit and I signed off the receipt for payment. He left after being in the house no more than 30 min. After he left I checked Amazon for the price of the valve. It was shocking to find out I could have bought the part for less than $25! Do some homework before you use this company for any plumbing work. They will never step again in my home. I guess the setrvice charge is hidden in their price!!! read more

I called to schdule appointment for the soonest day after 3.I was given an appointment for. after 3 and had to leave work 2 hours early to do so. They cancelled 18 minutes before scheduled time. said they couldn't make it today. in addition they called me at 12:30. way earlier than sc time stating they were on the way. I was still working read more

Terrible Company! I had Griffin out to clear a clog in the drain line and install a clean out at my parents house. The techs were here 2 hours and they at first wanted 1300.00 for the jobs then said that they would cut the price to 1090.00 if we agreed to their AC maint service. WHAT? My mother was in a state of duress due to the drains not draining and agreed to the price. They are on SS and I feel that they were taken advantage of by this company. Next stop is the state of Florida. We also requested to speak with a manager, well 48 hours later and no manager call back. read more

They were quick to answer the phone and sent a tech to do a free estimate, which is unheard of. Tech, Steven Bush was prompt, straightforward and knew exactly what to do. Griffin had a tech and fixed our heating coil in less than 4 hours of placing a phone call!! read more

Have you listened to their radio ads on WOKV? They tell you not to get service from other "turd bucket" people. What kind of professional service advertises like this? A low class, no class business. Call Griffin Service (500-2653) and let them know. I don't and won't be doing business with them. This is not the first time they have used these words. They have repeatedly been used in past ads. read more

They come out to fix a toilet and instead just say we need a new toilet then snatch the $70 and run. Simply didn't won't to fix it.

I have been hearing the advertisement for this company on the radio, so figured I would try. Ac went down and I have my 76 year old mother who lives with me and needs to be comfortable. In the first 5 mins I was hounded to buy a new system, payed $362 to them. called another company, they replaced a clogged service valve and charged my system! For $800 my 11 year old Ac works better than it did new!!! $6500 for a new system??! I believe that God and Karma! Good luck Griffin's Service with both!!!! read more

Called to have our A/C looked at as a part (we were told) is still under warranty and obviously needed to be replaced. When making the apt. with Griffin gave C/S all pertinent info for warranty. The service guy came out and said the part was not covered. Trane said it was covered. The service guy said our unit was in bad shape (pushing for a new unit?). Won't call this company again. ****Griffin called Trane said the part was not covered. I called Train Again (3rd time!) and was told it depended upon the dealer. Translation: If you want parts covered under warranty go to an authorized dealer. Really wish Griffin/Train would have made that clear in the beginning as I gave both all pertinent information! Out $69 service call! read more

We bought a new gas range from Lowe's and needed to have the new unit installed. This required us to contract with our natural gas company as Lowe's was unable to connect to the existing gas connection installed in our home by the builder over 12 years ago. This left us with no oven or stove over a long weekend. That's when we called Griffin Service and they sent technician Andrew Bennett who was professional and not only connected the gas piping but also set up and tested our new stove/oven so we could resume cooking in our home. Nice work Andrew and thank you Griffin Service! We will definitely call on you guys again. Very satisfied with your service and attention to detail. read more

worst service ever. Besides trying to gouge me $13,500, for replacing ducting work on a mobile home I purchased for my brother, they took my $199 fee (that they never told me about prior), then refused to return my calls and give me a new quote after they told they couldn't do the ducting through the walls. Which by the way I never asked them todo that,Anthony told me I needed that. I asked them to give me a quote just for underneath and after 5 days of them telling meSarah would get back tome...NOTHING!!!! I needed this done badly. Completely unprofessional in every sense. Never use these people. read more

Beware, scam of a company. tells me I need a 3k compressor on a 3 yr old unit and it turns out to just be the capacitor. Thank god I got another guy to look at it. Horrible business trying to take advantage of people like that. read more

12/10 submitted request 12/11 called with no answer multiple times 12/12 nothing 12/13 they finally call me back and schedule to be at the house on 12/14. 12/14 30 minutes after scheduled appointment i get a call moving it to 12/15 12/15. plumber shows up at 3:50 or so. comes inside. looks around and then says yea cant do it today as it will be double the price for after hours i work 8-4. then why did you even come. i have now been waiting for a phone call for over an hour after calling them 5 times with no response for 4/5 of those calls. good thing i got another company to come out on 12/11 to cap the shower line because i had a leak inside my wall. if i waited for griffin probably would have had a lot more water damage than is there. Update 12/16 after being told they would come back today around the same time as yesterday they didnt show up. also called around 1pm to check in and was told they would have someone call me to confirm a time or something and it is now 5pm and i have not heard anything yet again left in the dark. DO NOT USE THIS COMPANY. THIS IS THE WORST EXPERIENCE IVE EVER HAD. read more

CUSTOMER WARNING!! So many other good plumbing and HVAC cos in JAX. Please use another company! If your time is the least bit valuable do NOT use Griffin. By all means do NOT sign up for their "Club Griffin" - it is completely worthless garbage, probably even to the point of being fraudulent. Absolutely HORRIBLE customer service. We paid them $6,000 for a tankless water heater, then got hoodwinked into buying their "Club Griffin" plan which supposedly has a hotline... which does NOT even exist. Also, at least 1/2 of the items that are supposed to be included aren't real or do NOT even exist. We've additionally paid them over $1,500+ for other repairs, etc as we are renovating. Bottom line, I've paid these people $7,537 over 8 months. And I still get absolutely HORRIBLE "customer" service. First of all when you try to schedule they can't even give you a time block...not even a 4 hour window. They just tell you to "go about your day". Yeah right. Even if you ask specifically to be the 1st visit of the day and they say "sure"... you will still be waiting around until 4 or 5 in the afternoon. I've had HORRIBLE scheduling issues with them, not once, twice or even 3 times, but literally 5 times! And, I PAID to supposedly be in their "priority" Club?? And paid them over $7,500 in just 8 months. I've learned my lesson, and just want to keep people from making my mistakes. Don't waste your valuable TIME or MONEY with these people! read more

Griffin AC was professional and top notch from the get go. Instantly took a call after hours. Laura set up an appointment that evening with Joe. He showed up on time and promptly diagnosed the issue. gave me a written estimate so I could submit to my home warranty company, a whole other issues there on the warranty company side. Set up the next day for an appointment through Austin and Jessica. Jessica also kept me updated from my warranty company that called and confirmed services needed and covered. Sent a repair tech on a Saturday, Jimmy, who quickly got to work, knows his job and fixed the issue. He knew I was military and offered me the Griffin 5% discount for AD and Vets. Thank you Griffin !!!!! Most places don't offer this nor ask, we appreciate this and respect it. Would definitely call them in the future for my HVAC needs and pass on to family, friends, and neighbors. Truly professionals. Thank you. read more

Griffin Service - Heating & Air Conditioning/HVAC Near Me - Saint Augustine, Florida

Just received the first service from this company and the customer service was just phenomenal. You get so used to companies just showing up and looking a bit rough around the edges and they come in dressed very professionally and they cover their shoes with plastic as they walk in. The rap seem to be very knowledgeable in what he was talking about and explaining how my system worked and what he did to repair the issues at hand. He took his time to go through every single potential problem that could be happening and check it. If it needed fixing, he fixed it. I would highly recommend this company. read more

I called to setup a quote. I was informed that I would have to pay $69 upfront for the quote. If I chose a different company I would forfeit my $69 as a service fee. After reading these reviews I don't see how they have any business at all. read more

Our new (7 months old) heat pump quit working. I called Griffin services at 8 p.m. on a Wednesday evening and they had a technician (Anthony) out to check our system the very next morning. He found the expansion valve in the air handler unit had failed. They did not have the part in stock so he ordered the part which arrived just before close-of-business the next day (Friday). They called me to schedule the repair for the following Monday. The fan still worked, as did the emergency heat strips (and our fire place) so we weren't too uncomfortable over the weekend. Anthony called before arriving again on Monday and did a very professional job bleeding the system, removing and replacing the faulty valve, then reassembling everything, filling the system with refrigerant, and testing it. It took a couple of hours for the job during which time we chatted as he explained everything he was doing. The work was entirely covered by warranty so there was no charge to me. I wanted to leave this review to express my delight with the service I received from Griffin. Top notch, five stars, highest recommendation! I will continue to recommend this company to all my friends and neighbors. read more

They initially came out to fix a plumbing leak from my upstairs bathroom shower. Plumber only caulked the new shower fixtures and charged me $130. Ridiculous. The problem is, the leaking never stopped. We never knew it until months later when we had a guest stay overnight in that bedroom and used the shower. Didn't even notice it leaking through downstairs ceiling until that shower was used several days in a row, so if the house guest didn't stay more than a day, dont think we noticed the wet ceiling downstairs. 2nd service call, they come back to fix leaking shower upstairs that was never repaired correctly the first time months prior. I also had them fix a leaking toilet in another bathroom when they came for the 2nd service call. They charged me $350 for a quick fix inside the toilet tank and a ring they tightened on the pipe leaking through the downstairs ceiling from the upstairs shower. No credit for the prior service call when the leak was not properly fixed. Then I called them back a week or so after the 2nd service call because I forgot to use my $50 off coupon and asked if they could apply it to the service call I just paid for. They refused. I have 2 air conditioning units that need to be replaced. I will NOT call these people again!!! I'm done. Lousy customer service, loyalty or ethics. I'll give my money to someone else I can trust and who deals fairly with me. read more

Our old AC unit was held together with rust and making a terrible screeching noise. We initially set up for Griffin to come out after hours because they were booked, but they showed up only 3 hours after I called. LEON checked everything out and was beyond friendly and informative. He was honest and straight forward. He called his colleague, KYLE to come out to discuss replacing our unit. Another associate with outstanding customer service. No sleazy sales experience. We decided to replace our unit. That was a Friday. Monday, first thing in the morning, JORDAN came out and diligently worked and replaced our unit, showed us how to work it, and took next level pride in his work. He was friendly, helpful, and informative. We will only work with Griffin. And highly recommend them. You dont have to search around for anyone else, you will get great service with this company. read more

Got an estimate to have some work done on a house I just moved into from Griffin. They charge $65 to give an estimate. They wanted to charge me $1,197 to install three toilet I had delivered to the house. I went with a plumber that Lowes set me up with for $589 for all three toilets. I wanted a small vanity installed to replace an existing pedestal sink, they estimated $950 and also $189 to fix a sink trap and $389 to fix the line to my icemaker. I had all three done for $700 from the same plumber. They estimated $1,349 to install to 2 gas grill quick connects and a range cooktop. I got it done for $300 from a certified gas line plumber. Also an estimate of $385 for a garbage disposal install with an existing one removed, I did that one myself. Altogether the estimate came to $5,020 and he gave me a discount to bring it down to $4,149. So in the end, I saved $2,560. Yes, they guarantee their work for 2 years but that stuff can break twice in two years and I'd still break about even. I felt sized up based on the neighborhood I moved into and the car I own and the state I moved from that they could inflate the price on me. read more