Helpful people producing high quality locally, so when we've wanted to get the mattresses & a…read morereally sturdy futon (w/a top quality mattress, not what typical futons usually have) that the family would be using the most, Verlo has been a smart investment - from our first purchase ~25+ yrs ago thru the most recent this year. Not pushy at all - with technical questions well answered, finding what best fit our preferences was easy.

Unlike Mattress Firm or the other the local chain stores, this is a family run business that cares…read moreabout their customers. You know working with the owner you are getting a good deal. Their team ( not an outside service) brings the mattress to your house assuring satisfaction. Due to some Back issues, mattress required modifications. They where very patient as we went through what was needed and the mattress has been wonderful. Now that I have had it for a while, needed modification. They are helping me by adjusting the mattress again, avoiding the need of trying to find another solution. Yet again, mattress is great and saved me the cost of new mattress and all in the same day. This is the type of customer service you do not find from ANY mattress chain

My wife and I decided it was finally time to replace our old bed. We decided to upgrade from a…read morequeen to a king, and buy what was most comfortable regardless of price. We visited all the major furniture stores in Newnan, all the "big name" mattress stores in town, and finally the Original Mattress Factory. I cannot stress enough what a different buying experience it was at OMF than at the other places. The salesman was polite, very personable, not pushy at all, and best of all very attentive to what my wife and I both stated while laying on the various beds. We picked out what we wanted but then I decided I wanted to go check out the last store we hadn't been to just in case. Gary was polite, gave us our quote in writing, and told us he'd be happy to help us if we came back. The next day we decided to take the plunge and buy from OMF. We bought an adjustable Split King in the serenity line with my side being Serenity and my better half's being serenity plus. The same salesman was working and not only remembered us but put us to the front of the line and helped us right away! Our beds came yesterday and the delivery guys were TOP NOTCH! They were two really likeable and friendly fellows who assembled everything and showed me how to use the remote for the adjustable base. If you are shopping for a new bed in Newnan I give OMF all the stars. I would recommend this business to anyone.

wonderful & very efficient service. we were in and out with the perfect mattress! best prices we…read morecould find, second time purchasing from them!

Shopping for new mattresses in my spare bedrooms and I stopped in for the first time. Chris was so…read morefriendly and his prices beat everyone in town. Would highly recommend his store to everyone.

Experienced, EVIL ASHLEY &Staff…read more I received a phone call at 2:33 pm, from a person who identified herself as Ashley. She advised my table had arrived which I paid for in the amount of $640.93 which I purchased over a month ago. I informed her I was driving there from Atlanta and she volunteered to do the measurements. She hung up, I am sure by accident and never called back so I went on YouTube and called Mercedes Benz and got the measurements assuring me my SUV could accommodate the box that the table was in. Upon arrival, there were 3 ladies, one pregnant associate, the young lady in her twenties who sold me the merchandise, September 20, 2020 all totaling excess of $5000 - which I would like to note, she forgot to add on the order initially, which the table is the first thing I purchased, @ 1:34pm, but she hadn't rang it up yet. She rang an elderly man up who only came to pay a bill and then came back to me to finish assisting. At 1:44pm, the same day, I looked at the Maytag washer & dryer frontload for $2,199 then I chose a sectional, then I walked back to the washer and dryer facetimed my friend who is an eyewitness. I asked the young 20'ish sales associate to give me the specs on the washer and dryer, the young associate was NOT knowledgeable, so I requested the pregnant lady to help and she informed me her grandparents had a top load opposed to a front load and stated, "the top load is better because the rubber on the front load doesn't always close and the clothes are rank and cause an odor." Therefore I purchased the G. E. washer / dryer for $1,499. I went to check out and this young associate NEVER put the table and had to go back add it to the order. Check your register and you will see what I speak is truth. As a world-wide journalist, I pride myself in proper documentation, facts and truth. I informed them today, October 30, 2021 and the very salesperson who sold me the items and loaded them on my truck (SOLO) laughed with the manager and the pregnant lady today and made a mockery. I was on the phone with your corporate office speaking to Lena, all three of them thought it was cute and funny. Ashley, went as far as to say, "She's not talking to anyone, she just faking." I was speaking on Badcock phone from the Griffin location, while Ashley was making fun and all of them were on the cheering squad while refusing to give me my merchandise, Lena was on the phone and could hear them. I was advised to call her direct and finish filing my complaint. This was at 4:49pm. Ashley was continuing to lie to corporate while I was on the phone, for my protection - I went to my car, backed in a stall and called back to corporate and finished escalating my complaint - bear in mind, they were still inside and my merchandise had not been given to me. Back to the incident today, October 30, 2021 @ 4:02 upon my arrival. I have the time because I was speaking to my mother when I entered Badcock. located at 1851 N. Expressway, Griffin, GA 30223-1164 I backed in to load and the manager, whom I found out at that point was Ashley, dark brunette hair, wearing jeans and black top and jacket - said, "No, I am not loading or assisting because it will not fit, and I won't be responsible for damaging your car." I assured her I would not let her damage my car. I knew it would fit; however she flatly refused. She advised the young 20ish sales associate not to aid or assist me either. I was alright with that, so I said, no problem - I will load it. At this point, they both stared at me as I struggled to load the 132 pound table in a box. After I couldn't get it in, Ashley pulled the box back in on the deck - I said, "No I live over 43 miles away, I am taking my merchandise with me." Ashley pushed the box off the dock on the ground and I immediately asked her to call corporate and refused to pick up the box. I drove to the front of the store and called corporate myself. I spoke to Lena in corporate who was on the phone with Ashley when I walked in. She could hear the chaotic reps. As you see, the table fits. The manager LIED from the onset and just refused to give me my merchandise. After I got my sister on the phone because of me feeling threatened, I called back to corporate and got Xiomara on the phone, I requested she call the store so I wouldn't have to drive back 43 miles without my table, she did. This evil manager, while I had witnesses on the phone, took the small dolly that I picked up and said, "You can't touch that, it is not for your use." Witness on the Phone: Dr. A. Hosey and Xiomara at corporate office. I had to physically struggle and maneuver by myself to put this big box in my car. I am a heart patient with 6 stents, suffered a heart attack in December 2020 and September 2014. Before I maneuvered the box I asked if I could open the box and slide the table in my car, the EVIL RACIST MANAGER, Ashley was adamant and said NO!!! I paid for it, I did it anyway and it fit!

No regard to covid rep even mocked it. They were helpful making the selection. After final sale…read morethe kindness went out of the window. The rep was unwilling to help and had not one drop of interest in hearing the customer out. She was on defense and ready to argue. I called corporate they were equally uninterested in helping and directed me back to the store which is where my problem was. Absolutely no customer care at all all. Definitely a company only out for the dollar. You gain repeat customers by being compassionate and attentive. Don't waste your time or money on this place they are not worth it.

Trey made the whole shopping experience much easier. He is extremely knowledgeable and was very…read morehelpful without being pushy. He truly assisted us in making our selections. We feel as if we got exactly what we needed and wanted at a good price. Way to go Mattress Firm!

My Daughter Need A Full Size Mattress Set... I Called First & Micheal Assured Me He Could Help Me…read moreGet The Perfect One At A Great Price. I Got There & He Did Exactly What He Said. I Was In & Out The Door Within 15 Mins. Great Customer Service. I Will Be Returning For All My Mattress Needs.

I was so impressed with the helpfulness, and honesty of this manager. The beds are great quality…read moreand great prices. We had such a great experience at this wonderful place. It came highly recommended, and I'm so glad.

Please stop in and see Jana at Rest Easy Mattress in Covington. I have know her for many years and…read moreI cannot say enough good things about her and this business. If you want excellent customer service along with great products and prices, you can rest assured, your in good hands here.