I paid cash for a trip Greyhound cancelled. They refuse to…read moregive me cash back. From now til the last day I breath Greyhound will be losing money every time I see a Greyhound bus. I like how the review says what else you got. You will see soon ..very very soon

The woman behind the counter had terrible customer service, no people skills and was very very…read morerude! Spend a little more money and take the Amtrak save yourself the hassle of dealing with Greyhound and they're rude drivers

Bought ticket for bus from Fresno to San Fernando. Bus broke down in Bakersfield. After waiting…read moreover two hours, bus driver could not advise when replacement bus would arrive or repair would be completed. Bus driver assured me I would receive refund if I did not continue with the bus. Called customer service requesting refund. Was assured I would receive a refund. Made alternative transportation arrangements. Customer service refused refund because I had boarded the bus, despite the fact that the replacement bus ultimately did not arrive until 3.5 hours after the breakdown and all passengers were left stranded for that time baking in the sun at a location where the nearest services (including water) were over a mile away and over a highway overpass. In short, Greyhound failed to deliver services paid for, refused to issue even a partial refund for their failure, and lied about the availability of the refund. Bad value under all circumstances; will never use their services again.

I like cold weather sometimes. Do I like for it to Freeze? No…read more At 2660 Tulare Street you will find the Greyhound bus station for Fresno. It's a good station, and it's large and underrated, in a massive and somewhat dangerous and rough City. It's hard to get around the city without a car and it's hard to get to this Greyhound station without a car, which was just one of the problems I had here, even though it's not too far from Highways and downtown and whatnot. I was robbed in Fresno. When I played a show here they stole my tip jar. I was accosted sleeping at truck stops here. I was offered drugs here. They started a viral campaign against me filled with lies and malice and violent threats through the internet, and I'm fairly sure that the people who robbed me were connected to that. The person that started it all works for the Fresno Bee and they'll be getting a nice review from me accordingly. So it's one of my least fave towns in America, and easily the most dangerous in Cali in my opinion. There's lots of palm trees here, and don't let that fool you. I'm not a huge big fan of this Fresno passenger Depot which is also known as Fresno station, but the station itself is beautiful and old and historic. The trains and Greyhound and regional transit services including Fresno area bus is all stop here and it looks like an old Spanish fort or something, so it's really pretty. It's known as the Santa Fe passenger Depot which can be a little bit confusing and looks like an old Spanish Mill or something. Pretty nice. I took off a star because of what happened to Quintina in the other Yelp review, sigh. Horrible.

Easy to book tickets and use on the app. They update the app very quick with any delays. They even…read morehave people announce on the intercom the delays. They have people make sure you get on and off the right train. However, the text and email notifications are slow on updates. Trains are fairly clean with a free snack station, free sodas and water bottles, water bottle refill station and bathrooms. Seats are comfortable with tables. The train station from the parking lot is super close and convenient. But with my experience, the trains I take they are always running late.

Tickets- Amtrak app is easy to purchase. I purchased a rail pass…read more Train was on time so I did not wait too long. There were barely anyone on coach on a Thursday evening so I sat at a table watched Netflix. My train car barely had anyone in it and was extremely clean. The restroom on the train was clean and spacious. Better than an airplane restroom. It was delayed on the way to Bakersfield, but not too long. Ride was a little rocky, but better than a plane.

I've taken countless buses from this station since I was a kid, therefore I will be brutally…read morehonest. I enjoy it for what it is, we have a greyhound station in Delano (yay!). Now the same man has been operating and running the place since I was a kid, that's a loooong time, so I'm happy he has a job and that he has it quite easy since Delano doesn't have terrible transportation traffic. Some people come, some people go, no biggie. The station is extremely outdated, and usually closed. I know the poor gentleman needs some rest throughout the day, but this causes the station to close during those hours. Sometimes this causes a scare since you cannot purchase tickets at the station, luckily that is now fixed with the smartphone, web-site purchasing process of getting your ticket and using your phone instead of printing out a ticket. The station lacks AC, or heating, there's nothing particularly interesting in it either. An old arcade game. Bathrooms that are non operational. A super old phone booth that obviously doesn't work. And that's about it. The challenge is finding out information on delayed buses, and other useful information. I don't think increasing the station size is necessary, but maybe a face-lift and updating aspects about it would be helpful. TIP: there's usually a "first-come first-served" mentality when getting on the bus at this stop. Try to set your items by the side of the building, next to the poles. This will "save your spot" so you don't end up boarding last because you wanted to wait inside the shaded building. Just a thought.

Clean place also right by bus station and Bakersfield welcome center. Also close to restaurants!read more

5 stars for the bus link from Bako to Union Station. The bus is comfortable and the transportation…read moreis quick and efficient with professional and friendly drivers. 1 star for the absurdity that you CAN NOT purchase a ticket from Bako to Union Station (I was told on a couple occasions it's because the bus service isn't t technically Amtrak so they can't sell tickets for only that stretch.) So even though the bus says Amtrak and I pay Amtrak...one must purchase an extended route ticket - wasco to union station. It's ridiculous.

I went on a train adventure on my healing journey and it all started with the San Joaquin from…read moreFresno. If you go South, it ends in Bakersfield with a connecting bus to LA. If you go north, it does go all the way to Emeryville. However, if you're trying to go to Sacramento- It Ends in Stockton with a connecting bus to Sacramento. The ride is pretty smooth and you get complimentary, snacks, waters & sodas. I personally wish they would upgrade the Coast Starlight to how the San Joaquin is. The San Joaquin is state funded and because Californians pay so much taxes, it's a really nice train and only travels in California. The seats are more comfortable. There's tables in coach. There's wifi and restrooms are huge. Sometimes the Conductors are nice, sometimes they are very strict. When I was on my way from Emeryville to Fresno, I asked one of the conductors about sitting on the bottom of the train and he said yes. From my experience, the male conductors were nicer than the female conductors. I was already extremely exhausted from riding in from Portland into Emeryville as I had a migraine the night before. As I was sitting downstairs, I started getting told something about sitting downstairs by the female conductor, I was trying to explain to her that the male conductor let me know i can sit downstairs and she did not want to hear it and stated that this was her car that she was in charge of. Maybe, communication between the two would have gone a long way. Other than that, I have felt safe and had nothing, but comfortable rides on the San Joaquin.

Well, well! It's a Sunday afternoon after a holiday and we're riding along in a smooth air…read moreconditioned train car. Instead of driving terrified up I-5 at 80+ trying not to die! Wow! The last time I took the train was a nightmare of old equipment, terrible road beds, delays, and noise! This time, it's new equipment, quiet cars, free snacking, and ON TIME performance! AMTRAK has changed! $95. Bakersfield to Sacramento for 2! Gas one way is $85. No wonder the train is full! Trying it again was a good choice!

This is not a very sane era, is it. In fact, it's a Mad Era. Let's be honest…read more So I came to Madera and experienced the Greyhound bus stop at the Intermodal Center, and it was actually quite nice. It's low key and small and really nothing to do with Greyhound. It's just got a little bus loading sign outside and then a little Greyhound section inside the station. It's located at 123 North East Street and as close to the important things in town as can be expected, and right across from a cheap gas station which is where I usually fill up when I come to town now.

Frank Vega was an excellent driver and very responsive to our needs. He picked us up exactly when…read morewe said we needed. He was funny and friendly and made our drive go by quickly. We also had an extremely nice bus!

The purpose of this review is to hopefully encourage the company proprietor to make changes in…read morestaffing and procedures to ensure that customers are safe, informed, and receive POLITE service. Given the amount of money we had to fund raise over the course of four years to pay for these buses it would have been nice to have polite and helpful customer service, fully functional buses, and drivers that were informed and fully aware of traffic laws! $12,350 for two buses, less than 450 miles round trip. -Lacey Rivera is unbelievably RUDE. Had the booking been for personal and not professional purposes, I would've told her to cancel our reservation the first time she had an attitude about answering basic questions. Customers booking buses are not necessarily aware of the bus laws or requirements for bus drivers however, the staff should be aware of these laws and should assume that they need to inform customers of any pertinent information when booking a trip. We booked our trip in May 2024, a year ahead of time and I was not made aware until November about the requirements for bus drivers and the laws that would affect our trip. Ultimately, our students would either be stranded for over an hour prior to the event or over an hour after the event, rebooking with another bus company would have increased the price exponentially. I had to request information from Lacey repeatedly before receiving answers to basic but important questions. Unable to continue waiting for information from Lacey I called the office and spoke with Victoria, who was extremely helpful. I then noticed a hostile change in Lacey's behavior as though she was offended that I asked somebody else for information when it was her account to handle. Victoria Jones was extremely helpful and polite every time we had an interaction but dealing with Lacey after that was unpleasant. -Overall, my students made it to their destination and back safely however some of the feedback I received from students, school employees, and parent chaperones was concerning. One of our buses had some pretty serious damage to the passenger side of the bus upon arrival. Students reported that when returning in the wee hours of the morning, one of the bus drivers was running the lights and stop signs. One chaperone specifically reported a near accident that was definitely the fault of the driver. One of our buses had electrical issues and had to pull over at one point. The other bus did not have air-conditioning, which is an unfortunate thing during a heat wave on the last couple days of May. For $12,350?? Bus drivers were friendly and polite! However, some of the information that had been provided to the bus company was not provided to the drivers so they were uninformed about some key aspects of the trip. -Our high school had to pay $12,350 for two buses to travel less than 450 miles. I think a breakdown of cost should be provided to the customers as this is an overwhelming amount of money for students at a public school to be expected to come up with. It seems companies intentionally rip off schools at this time of year to maximize their profits and have zero interest in supporting students and communities. Given the amount of money we had to fund raise over the course of four years to pay for these buses it would have been nice to have polite and helpful customer service, fully functional buses, and drivers that were informed and fully aware of traffic laws!

Don't USE this service, it is the worst! We booked a ride, the bus never showed up, and when I…read morecontacted them about a refund they lied to me and told me that the bus not only showed up on time but that they somehow checked me in. The only way to contact them is through some bullshit AI, and this stupid AI asked me for proof. After showing them the proof the bus was cancelled, it ended up telling me that their records showed different, it wasn't giving me a refund and ended the chat abruptly. If you do need a ride anywhere don't use this service.

There were very few Yelp reviews to help me understand what the downtown Bakersfield to Vegas bus…read moreexperience was like. It very much exceeded my expectations. The bus was on time, picking up at 5:00am and it was decently clean on the inside. There was some accumulated debris ( food, paper, etc) on the floor of the bus, but not overwhelming. The seats were cloth and in good shape. They reclined enough to be comfortable. The bus came from San Francisco to Bakersfield then Vegas. The Bakersfield pick up location was at 22nd and Eye Street at the downtown bus station, lane L. There's a sign where they pick up. This service to Vegas is a great deal and recommended.