this is the worst bus station and bus service in history, they leave a kid on the street at 12 am locked him out when he's traveling from TX to WI in the cold weather when he's not dressed for it, when all he did was go out for a smoke and then wouldn't let him in. He's 25 traveling alone, because his bus didn't leave until 8am, he could get mugged, killed, anything and we paid 260 dollars for inhumane service??!! to all the parents out there, would you want this to happen to your kid? this is outrageous! they were letting other people into the building but not him, this is why stations have a lot of seats so that you can wait in warmth and somewhat more safety then the damn street! been locked on the street for nearly 4 hours already read more

KC to Memphis and return we made it on time or ahead of time. New buses going there with empty seats. Return buses crowded and showing signs of wear. Back rest didn't recline much on one leg of return trip. read more

So on Thursday I attempted to take the Flix bus home operated by Greyhound from 31st & 8th Ave in NYC. I bought a ticket on the 4:45pm bus which was "delayed until 5:08pm. Bus shows up around 5:15pm and we were consistently told that "the driver isn't ready yet". Fast forward to around 5:45pm and the driver is finally ready but now she decides she's taking the 5:45pm passengers and not the 4:45 passengers. Translation - We're SOL! She says call customer service and they'll refund us. At this point I'm already pissed and have been up since 4am and just want to get home so I buy a Peter Pan ticket for the 6pm bus and hurry my ass to Port Authority to catch it in time. I get to Philly where my car is parked because Peter Pan is ALWAYS on time and I call Flix. I get banged on the first time I get through to a rep then directed to Greyhound the second time since that's where I purchased my ticket. I call Greyhound and get banged on the first time I get a rep then the second time I get a rep, I get told "The bus showed up at 5:25 and you were marked absent. I can't refund you". I explain the situation to the gentleman who then tells me I have to fill the online form out. I do just that after getting home at almost 10pm Thursday night. I check my email today to read: "Hello Derrick, Thank you for expressing your concerns regarding the inconvenience you experienced while using our services. We apologized for the delay in responding to your e mail. We are never satisfied when a customer expresses a complaint or displeasure about the way he or she is treated or served, and we regret you had an unpleasant experience. Greyhound Lines, Inc., is committed to providing quality customer service and maintaining affordable prices. It is important to us to always strive for improvement and your input will help us with this process. Regarding your concern, we would like to inform you that the ticket is nonrefundable. We apologize but we are unable to honor your request. Once again, we apologize for the inconvenience. We hope you will not let this incident deter you from using our services and will give us another opportunity in the near future to prove we can be the most reliable and economical form of transportation to meet your needs." They refused to refund me for a bus that never showed up that I was unable to board. read more

It's 11:46 and the food is closed (11:30 am is when it was meant to open) after being 6 hours late due to a bus break down and lack of stops due to schedule delays I'm starving this is my first greyhound trip ever and it will be my last. It's funny your restaurants in your worn down stations run late like your buses. You couldn't pay me to ride this bus again! Between the rude drivers and the lack of even basic necessities like toilet paper(our bus was broke for like 6 hours with no toilet paper or anything) were not provided at some of our "cleaning stops". I don't know how this company is still in business since I hear of countless horror stories but never did I believe them to be so true. Smelly drug addicts and drunks. Ghetto bus stations. Super unpleasant way to travel read more

Greyhound Bus Lines - It's 11:46 and the food is closed after being 6 hours late due to a bus break down I'm starving :( - Buses Near Me - Kansas City, Missouri

Based on the simple fact that I made a phone call to ask a question and was told two different things, then was accidentally disconnected is simple error. No problem there, except that it was an extremely important call as I was not calling for myself. After calling back 20 times just to reach a person and then being put on hold for 50 minutes, I repeat, 50 minutes (i hung up). I cannot even go on!!! I was helping an individual get back to his family in another state and wow. What an unhelpful bunch of people. I hope I never have to use them for anything again. No no and no! read more

I don't know who Ruth is, but she was extremely friendly and helpful to me and the family that arrived at the bus station not speaking English but needing to take a bus to Wichita, KS. I have been meaning to write her a glowing review. Am sorry it took me so long to get this done. JoAnn Mark, ASC read more

Never will book greyhound again after your line left myself and several other passengers(about 10) stranded at a station in Des Moines in June of 2012. Your bus had to leave late out of Chicago bc of broken AC. The connecting bus that was leaving from Des Moines To KC left before our bus arrived. One passenger was assaulted at the bus station by a homeless man. The next bus came in the morning. The bus driver of that unit then harassed me saying he wouldn't let me get on the bus unless i gave him my number. I was never apologized to. No recompense was ever taken. I would not spend a dime using their terrible services ever again. read more

After reading plenty of negative reviews I was not expecting much in the way of service at this location. But after taking the drive I was left pleasantly surprised . The man who helped me with my oversized package shipment was most pleasant and helpful . The station was clean , and the one drugged up alcoholic was swiftly dealt with by security . I would return .. read more

Hey, giving 3 stars to Greyhound is pretty dang impressive! I had to make a less than 24 hour whirlwind trip to Wichita from Kansas City, and needed to bus it there so i could ride with my sis back to KC. Well, I needed to bus it because flying was prohibitively expensive and the train would have dropped me off an hour outside of Wichita at 4 AM. These were not good options. Greyhound it was. I arrived at the station just ass early, and as I expected, it was filled with a menagerie of characters, most of which with whom I didn't want to make eye contact. The station was pretty dirty, and really just a place of sadness. I don't think I ever want to go back there again. But then I got on the bus, and everything was A-OK! I was actually shocked at how nice it was, with spacious seats, a comfy temperature and....get this! They had free wifi AND places to plug in your laptop! I was able to work from the bus the entire trip, and didn't have to worry about losing juice. That's worth it's price in gold, boys and girls. So yeah, I will never say "hey honey, let's take a trip on Greyhound!" but if I need to do it again, I won't be as scared or preemptively skeeved out. And that is definitely worth 3 stars. read more

Let me start by saying..I took a flight into Kansas City and took Greyhound (Bad Mistake) to Wichita Kanasa. My trip was going great.. had a great flight and everything.. Until i got to the greyhound station.. This was a very nasty station. Employees were very mean, and could not provided any information on 2 hours late busses. When the bus finally got to the station the driver had an attitude and was taking a smoke break. When I finally boarded the bus.... the bus was nasty and smelly. No plugs no nothing. Broken seats. I said to myself NEVER AGAIN. Through out the whole ride the bus driver stopped every hour for a smoke break. and the bus :broke down" on the freeway.I understand the snack breaks or whatever but i think people should come prepared with their own snacks,,but Anyway to sum it up a 2-3hour drive to another city took...a total of 71/2 hours. ... I had to leave Kansas to go back home and greyhound was my first stop for transportation then the flight.. My bus was suppose to leave at early in the morning around 3 or 4am .I got to the station early and it was closed.. so I was sitting in a dark alley place for some time. until the station opened.. I was looking for the bus to arrive to get me so I can be on my way. I had a flight at 11am.. Im waiting no bus..I asked the one employee that was there and he said that there was a delay.. I asked "What kind of delay because I have a flight at 11am". I place ample time between the two.. So im sitting in the station with dirty drunk and crazy people. Im tthe only female.. It was quite uncomfortable. The bus did not show up until 8:00am. So I have been sitting in a bus station for about 41/2 hours for a bus..The bus shows up with another snotty driver... and he says "He is not leaving yet,So go take a seat". I had an attitude like Im ready to GO!!!....When I boarded the bus a very nice female bus was driving. By the way the bus was very very very crowded and some people smelled and did not want to give up the seat next to them . But I did finally got to the airplane.....ended with me running bare foot with my belt, shoes...and small backpack in my hand. read more

Omg. Never again. Remind me why I decided to be adventurous? The depot was basically a homeless shelter with shady people left and right of me. I was terrified to sit down on the grimey seats or even look up in fear of making eye contact with anyone. The depot smells, the lines are awful and the buses smell like dirty feet. Seriously. Never ever ever ever EVER again. read more

It's pretty sad in the twenty-first century that Greyhound is most feasible form of ground transportion we have. OK OK...techinically Amtrak pwns Greyhound, but Amtrak limits your destinations and takes so damn long that greyhound often becomes necessary. I've definitely seen worse bus stations, but this place has the ambiance of a men's room complete with benches made of ceramic tile. The interior design firm used here probably has built a fair share of correctional facility mess halls. The staff are admittedly cranky, but wouldn't you be if you worked inside an oversized bathroom and sold tickets to dirtballs on their way to Tulsa? My favorite encounter was being told by one ticket agent she dropped out of KU because it was too racist. Hmmm...How am I supposed to reply to that? The station is kept clean, but considering everything from the floor to ceiling can be mopped it's not surprising. The station is also in a GREAT part of downtown near a lot of guys just needing to borrow a couple dollars. read more

Last Friday I booked a ticket from Lawrence Kansas to Kansas City for 6:40 PM. After 20 minutes of waiting, I called customer service and found out that the bus is late by FIVE HOURS without notifying me through an email or a text. I could have waited for the bus forever. So customer service offered me to postpone my trip by one week. I sucked it up and said ok and took a Lyft. The next day, I arrived at the Kansas City bus station for my return trip. I got on the bus and just in case asked the driver if the bus stops at Lawrence. The bus driver said that the bus no longer stops at Lawrence! This is after I purchased a ticket to Lawrence! So they literally sold me a ticket to a stop that does NOT EXIST!!!! Once again, I had to take an Uber back and ended up paying 170$ for my trip overall instead of the original 40$. ITS LIKE A PLANE TICKET. A couple of days later I called customer service and the only thing that they could offer back is a voucher of 20$ for a year. What a joke!! This company is a disgrace!!! Do not use them! read more

This has been the worst trip I have ever been on! First of all us passengers had to put the chains on the bus in Colorado, then all the chains broke off. That delayed us 4 hours. Then when the flat tire happened it took another hour and a half. So now we have to sit at the bus station until 9:00 a.m. tomorrow morning while the bad storm starts today. When we went to talk to the customer service lady, RUTH, said oh well it's not her damn problem and told us to deal with it! Now I want compensation for all this crap and she just laughed at me. Very rude and I am freezing, disabled, and in so much pain. I would never recommend taking the Greyhound busses anywhere. read more

I'm so disappointed appointed with Greyhounds customer service. I made a clerical error when purchasing my tickets online and put the wrong name in for the passenger and they won't allow me to correct it. So since the ticket has the wrong name on it I cant use it to travel. Therefore I wasted $120.00 on a ticket I can't use. read more

Remind me you get what you pay for I will never ride another greyhound ever again. The customer service is by far the worst I've ever had to deal with. Made me pay my money & they canceled trip & didn't refund me. read more

Place is a joke don't waste your time. Booked my ticket for 8:30 and was told it was going to be late. Alright fine with that a little late is alright I guess. Bus comes and the driver accuses us of stealing her phone. It's currently 11 and still haven't gotten on the bus. Never would recommend this place to anyone. Don't waste your time or money. read more

We arrived at 0230 on 03 June 2011, this bus station is worse then some 3rd world countries bus stations I've travel to and one of the worse I've been in the U.S. First of all there is zero security with homeless people/derelicts walking around all night brothering customers waiting for their morning bus, sleeping on the benches so everyone else had to sit on the floor, these so call people started disappearing around 6 or 6:30 when the employees started showing up, during the night there was a total of one employee in the building that we could see and he was serving a line of 10 plus people. The bath rooms were disgusting, Mens restroom had no toilet paper and looked like it hadn't been cleaned all night, the Womens restroom was worse EVERY single toilet was clogged and couldn't be flushed and it appeared to have been last cleaned over Week ago, the entire station was filthy maybe new management should be in order. The so called resturant had new hours posted stating they would be opened at 5AM however they did not open until 0530, and the staff is very unprofessional, the women behind the cashier was screaming and hollering the entire time, had a very nasty attitude, could not take a proper order, and charged more than the prices on the menu. Also why isn't there a sign stating that only breakfast is served during morning hours, if I've been traveling for 12 hours I might want a hamburger at 0530 since I've been up for 18 plus hours, they had a VERY limited breakfast menu. The greyhound bus was ok the only problem I had was that it stop several times to let some passengers take a smoke break, I couldn't believe that Greyhound bus would encourage smoking. read more

I would have given negative reviews if I could. Hello my name is Jillian, Wednesday the 19th was me and my dads first ever experience on greyhound. We expected outlets to charge our phones, ac to keep us cool, and plenty of leg room. What we got was unexpected, we thought we would give the bus a shot anyway and now we know we are never traveling greyhound ever again. On our first bus we stopped at Salt Lake City to get a new driver we knew that was going to happen but our schedule changed when we got a new driver setting the whole bus back 2 hours, when we got to steamboat the new driver was going to transfer with another person the driver of our bus said that the other person had a heart attack. So we sat and waited setting us back a total of 4 hours, at this point we were done. When we got to the Denver station after missing our bus by more than 4 hours we waited again for almost 2 hours to get a new bus and driver, this is when it all turns to crap, the busses power wasn't working and neither was the ac. Most people started stripping down to there underwear. The driver of the bus I believe her name was Leah she wasn't a good or suitable driver she was going in and out of sleep and swerving, we went into the grass a couple of times. She couldn't even handle the steering wheel. When we got to the bus driver transfer the new bus driver was nasty not wanting to hear any of our concerns, she repeated herself many times in cuss words about the situation, she wouldn't let anybody on to get our stuff so we can wait while she does what she needed to do. It is completely unacceptable. Another thing that happened, a mentally disabled and physically deformed woman that has a service dog was told nasty things about her dog, her dog is a German shepherd husky mix she only weighed roughly 40 lbs was threatened to be kicked off by two different bus drivers because the dog was "in the way". She was forced to sit the dog on top of her injuring herself just because this company over books. Two men actually had to sit on each other's laps because there wasn't enough seats. This lady bus driver named Annie was very rude with me and my disabled dad when he ran into the bus stop to use the bathroom. I am completely disappointed and dissatisfied/disgusted with your services. I would like to know who I should contact to get a refund so I can buy plane tickets back home. I can not do this rude service any longer. read more

I recently took a trip from Florida to Illinois on Greyhound.(7-27-2018) The trip went as expected. (long layovers and the usual rude drivers and horror stories from other commuters of late buses and 'no show' drivers.) By the time I arrived in the St. Louis terminal for my SIX HOUR layover: I was exhausted and having severe back pains from the uncomfortable bus seats and the metal seats in the terminals. Not to mention zero sleep for 36 hours. That is when I decided to find a corner at the bus station to sit down on the floor and plug in my labtop for a charge. The "Supervisor" at the St. Louis bus station proceeded to rudely tell me to "move" and when I didn't "move" as fast as he apparently was used to: He told me "you have to leave the property." He Literally expected me to just walk out into St. Louis @ MIDNIGHT, carrying my bags and thwarting my $200.00 bus ticket! I had to demand that they call the police. As I told the "supervisor", (an African American male, bald head, whom the other employees refused to identify to me when I later asked his name) "Are you out of your mind? I am supposed to just walk out into the night and get killed on the streets for SITTING DOWN! After Being on a bus for two days???" That is when he told one of his other employees to "call 911". I then replied, "YES CALL THEM! I have done nothing wrong!" They didn't call the police as they knew they were in the wrong. However, I was forced to "wait outside" for 3 hours until my bus arrived. This "supervisor" should be FIRED! He has NO RIGHT to treat PAYING CUSTOMERS like trash! I won't even go into the rest of the employees at this station in St. Louis. Needless to say, the "security" detail should be drug tested, immediately! Lazy and unhelpful, all around. Including the lady at the desk who later gave me the wrong time for my departure. Writing "8:40" on my ticket when my departure was actually '3:40 am'. The same employee who refused to name her supervisor,whom she witnessed (from 5 feet away) attempting to put me out in the streets, for SITTING DOWN. Greyhound is a consistent NIGHTMARE! Largely due to the level of work ethic and LACK of customer service skills,provided by these bums that they hire! read more

Do not ever ride the bus! I was trying to save 140 by busing over to Dallas. Man was I ever wrong about that. First thing greyhound literally had only one employees working, so no one knew what was going on. Next, my bus got cancel. Finally, it's a non refundable ticket. Lesson learned, NEVER TAKE A BUS!!!!!! I wish I could give them a zero star. read more

In order to present ourselves on time for a doctor's appointment in Chicago my husband, self and adult daughter took Megabus there from the Kansas City metro area. Everything worked out perfectly. ( At least the transport part on the way there) The return trip was quite another story. Megabus was just simply...OFFLINE all day. So...we snapped up tickets for Greyhound on the return. When we first boarded all was well. Then a young girl began to tell her story. ( the tattoo kept distracting me, though it shouldn't).It just told me that something kinky was afoot. She was making tracks to get away from a VERY BAD DUDE and A VERY LOW CLASS OF PEOPLE.( I believed her) The BAD DUDE was also a VINDICTIVE BAD DUDE...and this meant that he liked having this girl around and took it personally that she was leaving his world. "You know" she told me " he threatened to call the DEA and tell them I am travelling with drugs in my suitcase!" "He wouldn't." I said. "Oh, yes.. he would".BAD DUDE". Uhoh. I thought.." Nah...the guy is all show and no go." I returned to my seat for a snooze and a peaceful return. Was I wrong! Meanwhile the driver, the soul of patience and discretion ( I swear the man is one of those angels walking around on the planet in disguise) was struggling with the ENORMOUS HI-TECH WHEELCHAIR belonging to a woman who weighed 500 pounds on the hoof easily and probably about 700 pounds with her chair. Her daughter it seems was waving bye-bye to her at this stop and shoveling giant cardboard boxes tied with string into the bus cargo hold and running alongside the bus after loading her and her chair. She kept trotting, jumping up and down and waving. A lift brought up woman and chair and when she settled the bus listed to the right. "It's Jabba the Hut" whispered my ever hilarious eldest child. Every time we stopped the lift had to be used for the chair and the woman went tooling around one parking lot or another . Which I guess is a break but she was riding anyway.It did however take a large dent in our travel time frame. But what did we care? It wasn't like we had to fulfill anyone's schedule or become stranded. I was wrong again. Approximately two hours later in this jam-packed Greyhound sardine can the driver got a message to break at this apartment complex. He did. When I looked up the bus was surrounded with...who do ya think? DEA guys. And man, did they look sharp! They had cool looking drug sniffing dogs, body armor, ever so sexy sunglasses, camo pants and the requisitve DEA windbreakers. And they meant business! Within minutes they emptied the bus. They then proceeded to toss all the luggage around and thoroughly inspect everything. I looked at tattoo girl. "He said he'd do it, and he did" she said. "I am so sorry." What can you say to that? They do ask the only youngish black man on the bus if he is holding. "Are you crazy???" he asks them. Then he calls his girlfriend on his cell and tells her the story and she tells him what's on for dinner. Now...we are about two hours off schedule, and packed to the rafters. So...we pull into our bus changeover in St. Louis. And our luggage is gone. After being tossed it got put on a different bus and will not arrive at our destination any time soon...or at all...maybe. So...we try to find THE PERSON IN CHARGE. well.. it is about two in the morning now and although some folks get off our other bus the new one is totally packed and so is the St. Louis Greyhound office and no one will listen. Finally we find a man the size of a tree in uniform and explain. He manages to get our luggage moved to our bus but then the woman driver is totally pissed that her time frame has been screwed up and she is mad at all of us passengers. But we don't find this out until we are captives on her bus! This is the last bus of the night bound for St. Louis and if we missed it no more busses. Everyone settles in. After we are on the road and rolling smoothly the driver tells us that there will be NO reststops at all since we riffraff cost her so much time, and we are bad bad travelers. The Asian next to me takes off his headphones and asks what was said since he missed it and suddenly, I lose it! I am now laughing so hard I think I am going to wet my pants; my husband has that deer in the headlights look, and my daughter is dragging me forward toward the bathroom. On the way there I can still hear the woman who boarded this bus sleeping in the very last seat in the back, stretched out and snoring her butt off! She is so loud we think she has apnea and is going to strangle herself at any moment. But nobody has the guts to wake her up and see if she is ok. In this vein we continue on through the night, actually get our luggage, and listen to our daughter's litany from St. Louis to Kansas City. She is back there mumbling " I am never EVER EVER going to ride a stinkin' bus again...and kill me if I decide to use Greyhound. or travel with you two." read more

Way back when, when my wife and I were first going out, this is how we got to see each other the most. At the time I was still living in central Iowa, and she was born and raised here in Springfield, Missouri. Neither one of our cars were the best road trip cars at the time, so beings there was a that went from Ames, Iowa to Springfield, Missouri and back twice a day, we went this route. 85 bucks for a round trip ticket wasn't really all that bad, though I was never a fan of the 5 hour lay over in Joplin, Missouri on the way down at midnight. For the most part the rides weren't that bad minus the human freak shows that seemed to be on every bus on every trip. The rides back up to Ames always seemed to be the quickest except for one time in particular. Second to last time I was down here visiting went without a hitch. The morning I was leaving for Ames came, and I got to Joplin just fine. Usually a 45 minute wait between buses to Joplin and up to Kansas City. This time though the driver was gonna be a bit late (only 15 minutes, so not a big deal). When he pulled in finally, we all boarded. He knew he was late, but decided to make an unscheduled stop in Nevada, Missouri because he said the bathroom was broke on the bus (bulls**t, he just wanted an extended smoke break). 20 minutes later we finally leave and are on our way to Kansas City. We get there to find our connector to Des Moines had already left. No apologies, no explanation, just we had to get another ticket for 7 that night to Des Moines. Needless to say we were all ticked off at the fat S.O.B for making us miss our next bus by a whole 5 minutes. To add insult to injury, we had to buy our next ticket, but would be sent a voucher in the mail according to the ticket lady. This was bad enough. Then we start seeing drunks, druggies, and homeless guys coming in and panhandling us all. Repeated complaints didn't seem to do much. They had no place to eat inside, nor did they offer us any kind of coupon to eat at their little cafe for our troubles. We finally boarded around 7ish and got to Ames around 1ish. I had to work the next morning, so was in a bad mood. This was the worst trip ever, and the terminal in KC did nothing to be obliging or accommodating to us. I did see the fat driver one time after that on my last trip down to Springfield before I moved down here. I did receive a voucher a month later, and I'm sure my very strongly worded complaint had something to do with the amount it was. The Ames, Des Moines, Joplin, and Springfield terminals were all fine, but the KC one will always be a thorn in my side. I really hope that driver was fired, he would have deserved it. read more

The depot is way too small for such a large city, and there's usually only one ticket agent available, which means you need to get there really early because the customer line is so long. Plus, a bunch of drug dealers and homeless people make their way in there, and security does squat about it. Oh, and the drivers are rude, the buses never leave on time, and the interior of these tin cans are dirty and smelly. read more