Let me start by saying this is the first negative review I've ever written for anything. I'm not a picky guy, but this place made me mad enough to join Yelp!
A friend and I made a last minute decision to head up to Killington the following day. We were looking for a hotel reasonably close to the access road w/o the cost of staying at one of the hotels on or just off of it. I did some research online and settled on the Grey Bonnet, because it fit the criteria. It's located about a quarter of a mile from the start of the access road and was listed at $150 (around $70-$100 less than what was available on the main drag). I booked the reservation on their website, and received an email confirmation for the room and price.
When we arrived I stood at the front desk a mere 4 feet from the desk manager for about five minutes with my friends before she even acknowledged us, and it took me saying excuse me three times. She wasn't on the phone or dealing with any other customers. She was simply ignoring us. When I gave her my name she told me that I didn't have a reservation. I assured her that I did and said that I'd booked it on their website. She responded by saying "but did you fax it in?" as though I'd done something wrong. The email confirmation said nothing about having to send a fax, and who sends faxes anymore???
To be fair, my buddy's roommate had decided to tag along when I went to pick him up. So, we arrived as a party of 3 instead of 2, but I've never been to a hotel, motel, inn etc in ski country that charges by person in the room. Well, the Grey Bonnet does. After finally finding my reservation she looked us over and mentioned that our reservation listed only 2 adults and each additional person that stayed in the room would be $30 plus tax. We had other friends staying in the area at hotels that wouldn't charge. So, we told her that he would sleep else where. She shot us a skeptical look, and restated their policy. We assured her that he would sleep else where. The plan was when we met up with friends later at the bars he'd go with them at the end of the night.
From there she gave us the keys to a room. No sooner had we moved our things into the room there was a knock at the door. She told us that there was someone else that hadn't checked in yet that they were putting in that room. She made us gather all our things and gave us keys to another room, which turned out not to have any bedding or heat. After some more deliberation she finally put us in a room that had three beds, but reminded us that if anyone slept in the 3rd bed there would be a $30 charge. The quality of the rooms was below average for the price range, and even though the room had a balcony there was a sign posted saying they'll charge you $25 if you go out on it.
My friends and I were having a few beers before we left for the evening and decided to go to the "game room", which consists of foosball table that they charge you for and a ping pong table. When I went to the front desk and asked for the paddles and ball for ping pong she looked at me dead seriously and said "How many paddles? One?" What can you do with one ping pong paddle? She also told me that they charge a dollar if the ball breaks. While we were playing she stopped by multiple times to remind us that if my second friend sleeps in the room we'll be charged.
We called a cab and went out for the night and just as we'd promised my 2nd friend went to another hotel. The following morning, I went downstairs to enjoy their complementary hot breakfast. They somehow found a way to ruin scrambled eggs and their Canadian bacon was like pork jerky. While I was trying to at least enjoy the coffee "my friend from the front desk" came by and sent me back to my room because I was just wearing socks on my feet.
I took my coffee and went to go pick up my friend at the other hotel because we still had his ski stuff. We then came back and got ready for a day on the mountain. When I checked out I was handed a bill by the owner for $187. He told me that my online confirmation didn't include tax or gratuity. Gratuity???? Over half of the additional $35+ was mandatory gratuity. At this point I wouldn't have tipped a dime, but he told me it was non-negotiable.
I was already unhappy, but it got worse. On my way home after skiing I received an email from "my friend at the front desk" saying that our third bed was messy and she saw us all leave together. So, she was adding the $30 plus tax to my invoice. Sherlock Holmes put it all together because someone sat on the third bed and she saw my friend in the parking lot!!!
In summation, I ended up paying $220 for the room, which was $70 more than my confirmation stated and the same price as some much nicer places that are closer to the mountain. In the process I was treated as a second class citizen, and I was lied to while being called a liar. I have never been made to feel more unwelcome as a paying customer. I would NEVER return. read more