helping us was helpful and kind. We did have to drive to another location down the street to get…read morethe actual truck but that was only a mild inconvenience. We dropped the truck off on the same day as pick up, about 40 minutes prior to the time we had set at pick up. A man met us outside and took the keys from us. A few days later, I received an updated receipt with an additional $65 in fees. I reviewed the invoice and realized that I was charged for 2 full days of rental and insurance. I called to question the charge and a man named Anderson answered, he was rather rude and said that his co-worker didn't receive the truck and keys until more than 24 hours after I actually dropped it off and turned in the keys so I was charged for an extra day. I disputed this and asked Anderson to pull video if they had surveillance cameras as I knew that would show when the truck and keys were returned. He asked to call me back. He called back less than 2 minutes later and said it was a mistake and he would refund me the difference. I received another updated invoice a few minutes later showing that I was charged the incorrect amount again. I contacted Anderson again and he said he fixed it. I received an email for a receipt showing a refund a few minutes later. It will be a week tomorrow and I'm still waiting to receive my refund. I won't rent from this location again and would caution anyone considering using their trucks.

garbage customer service just seem to get mad when you have a problem a contract. multiple times…read morerenting here and there is always a problem, manager is disrespectful argued over the phone with me when i had an objection and hung up on my face.

Delightful to deal with while initially planning my move. My only problem was I needed a size truck…read morethey didn't offer. Known for good maintenance on their trucks along with higher headroom which increases the square footage without increasing cost, their deal seemed the best. However the loading movers estimate was a bigger truck was needed. They nailed it, but unfortunately Penske didn't offer the size my driver felt comfortable driving. Thank you guys. Maybe next time.

We reserved a truck because we needed to move our office location. Went to pick up truck at 11…read moreo'clock in the morning and they said they had given it out to somebody else because we weren't there at 7 o'clock. Does not state on any paperwork that 7 AM was a pick up time. They could've called to ask if we were coming. Left in the lurch with no truck. Will never be doing business with that location again. Wish I could give a negative stars

Before was good, since now service repair is bed no quality no reliable and price is too high base…read moreon their mouth. Employees on part and service department are very rudeness. Truck owner pls watch out this Allegiance truck Methen don't wast money and time with them.

So, I had some issues with them years ago trying to bill me for covered warranty work, but I gave…read morethem another try after they changed some of their staff, and so far I'm tentatively a fan. it's always more than you want to spend, but I've had issues with local guys learning about the new emissions systems and doing fishing expeditions on your truck... so now I'm back to using the dealer... at least they know what to fix on the emissions system the first time...

Horrible. I was scheduled to pick my truck up after hours through the uhaul website. When I got to…read morethe point that I had to open the key box, it was empty. The uhaul rep then gave me the codes for the other two key boxes, which were also both empty!! Would give a 0 rating if I could.

above and beyond great professional, not enough words…read more was great. The staff is awesome.

From the owner: Drive-Up Storage Units, Interior Storage Units,…read moreRV Storage, Car Storage, Boat Storage, Access 7 Days a Week, Gated Entry, 24 Hour Security Cameras, Affordable, Month to Month Rentals, Moving Boxes & Packing Supplies, On-Site Management, Online Storage Rentals & Account Management, Carts & Dollies

Horrible company. Do not use. I wasted my morning and afternoon waiting for them to deliver my…read moreu-haul box (a move I already paid for through u-haul, so now I have no idea how I'm going to get my money back). They were supposed to come at 10. At 11, the receptionist texted me and asked me if they were there yet. I replied that they weren't and she said she would check in with them. After a number of texts and calls to them over the course of two hours, they finally responded that there was an "emergency" and that they are forced to "cancel" the job. They said they were on the phone the whole time (3 hours??) trying to deal with the worker's emergency. It's unprofessional that the receptionist wouldn't return my calls and texted me back that they were canceling the job. She still hasn't responded to my last text message. When my u-haul box was loaded in California, the company I used for that side of the move was incredibly communicative and let me know when there was a delay at the u-haul center in getting the u-haul box. This is how customer service SHOULD work. I already prepaid and will probably have to spend hours on the phone with u-haul trying to get my money back from them and figuring out another company to deliver my ubox, and possibly might be charged for another month of storage at u-haul.

At first, I was very happy with the service. I hired Bourne Solutions through Uhaul (Moving Help)…read moreto pack up my Ubox for a move. They were quick and mostly professional. However, when my items were delivered to my new home, I was HORRIFIED. The way they packed this box resulted in hundreds of dollars worth of damage. My sofa was taken apart and the pieces to put it back together cannot be found anywhere. Plastic bins were packed in there in a way that caused many of them to literally split open and spill contents everywhere. My bookshelf was not blanket wrapped, and therefore ended up with HUGE gashes in the wood. Additionally, I provided two plastic bed bags for my mattress and box spring. They used it on the box spring, but NOT the $1,800 mattress. It arrived horribly dirty. When my items arrived, I reached out to the company to voice my concerns and ask for some kind of compensation for the damage. I still have not heard back. I'm disappointed in the service, the treatment of my items, and wasted money. I hope Uhaul discontinues their relationship with this company. I wish I could post pictures of the mess my furniture was left in.