The store has good selection of flooring, found the color I wanted, I was recommended by a few people so I was excited to get my project finished and feel like I was taken care of. The installation guy was really nice but installation took way to long( a week) for a single story 1200sf home. a final finishing issue that should have been discussed from the beginning was never brought up. If a hatch door in a closet was an issue and usually left carpet it should have been talked about before the job started to brain storm a solution. A 10,000 dollar floor job doesn't have old carpet or Unflattering install on a hatch door with a lip and cold draft with zero trim, I was told people who want the trim ultimately end up breaking it, never sits flush or fits right so it was left unfinished. I was reviewing my bill after the project was finished and noticed $400 dollars of trim and transitional pieces were not used for the job. While on the phone discussing the hatch door I also had to bring up the materials that were not used and ask for a refund. I was told that we needed to use some of that trim to finish the closet, so instead of refunded $400 I would only receive $340 since I wanted my closet finished. $60 dollars of trim for a small closet hatch door? I decided to take the full $400 dollar refund and finish the project myself. I felt like it wasn't going to be finish the way I wanted at that point and honestly the $60 dollar for a few pieces of trim and having an installer come back on a later date to finish a job that should have been taken care of from the beginning felt a little disheartening since I just paid for a full install on my entire house. The issue could have been taken care of easily with better communication and customer service in my opinion. I will not be using them for my other project. read more