The experience has been great so far! I'm scheduling a procedure for a couple recessions to get…read morethem fixed! Very friendly and professional staff!

I've been a patient at this dental office for about a year or two, but my recent experience has…read morecompletely changed my opinion. I had to cancel an appointment due to an unexpected medical issue and called the office immediately to reschedule. Instead of showing any understanding, I was told I would be charged a $145 cancellation fee -- even after offering to provide a doctor's note confirming the medical situation. The office refused to accept it and said I could not reschedule unless I paid the fee. When I reviewed the financial agreement, it only listed a range of possible fees -- it did not state that the charge was mandatory or specify exact amounts for missed appointments. When I asked for additional documentation or written policy to support their decision, I was told none existed. For a healthcare provider, I find this lack of compassion, flexibility, and transparency very disappointing. Medical issues are often unpredictable, and I expected a much more understanding and professional approach from a dental office. Unfortunately, this experience showed otherwise.

Dr Altman and his staff are wonderful and friendly. They take the time to explain everything they…read moreare doing, and what they are planning to do. I have only been a patient for less than a year, due to a change in insurance. I would Highly Recommend them.

As a new patient and new to western New York- I cant recommend Dr. Altman and staff any higher! Dr…read more Altman is a very skilled and experienced dentist who takes the time to thoroughly diagnose the issue, put the plan of action in motion and fix it--painlessly. In addition, what really stands out and is worthy of comment for this practice is the professionalism and enthusiasm of his staff- not to mention Dr. Altman being just one heck of a nice guy. So nice to see employees who really enjoy their jobs as well as each other- everyone is so nice and welcoming and it really shows. 5 stars no question. Very happy to be a new patient :-)

Seems a bs scamming place numbers not even on when you call it. I'd stay away seems to be fakeread more

Keeping my pearly whites pearly white! Dr. Walker and his staff are amazing. They are very…read moretransparent about any work that needs to be done and answer questions with infinite amounts of patience. They are very good about keeping on schedule. I'm usually seen within 5-10 minutes of arriving and if they say a procedure will take a certain amount of time, they have me out of there in that amount of time or less. If I have an appointment, I expect to be seen within a reasonable amount of time. I hate waiting! Plus, this allows me to go during my lunch hour and get back to the office with time to spare. They're great at the chit-chat/small talk Buffalo folks are known for and are super friendly. Additionally, I get to watch TV while they work on my teeth! Dr. Walker also treats children and has children's movies and stickers for them. I hate going to the dentist but Dr. Walker and staff have made it such a pleasant experience that I actually look forward to it now. The horror.

I've been with Gambacorta for a few years but recently left. My "okay" rating reflects that I do…read morevalue their services and staff, but they seem overwhelmed with customers--I could only schedule a cleaning every nine months. They explained that due to a growing number of patients and limited staff, appointments were getting pushed further out. What used to be six-month visits became seven, then eight, and eventually nine months. Since I only go in for cleanings, I suspect I'm not the most profitable type of patient, and it felt like they were gently showing me the door. I took that as a cue to switch to another dental practice. I understand that many businesses are facing staffing shortages, but perhaps it's worth reconsidering how many new patients you take on if you can't adequately care for the ones you already have.

Practice will bring in an outside provider to complete work and will not notify you they are out of…read morenetwork. Also not stated on the document you sign regarding payment, you're apparently "verbally told." Office manager is incredibly rude, does not return phone calls or speaks over you when you do get ahold of her. Apparently nothing can be done even though you aren't told of their unprofessional practices and procedures. Would not recommend. If you need anything more than a cleaning here, clarify the providers they bring in. Cancelled my next appointments. Shame because the hygienists are incredibly nice, the office staff not so much.

I continue to have amazing experiences with Dr. Galvin and the entire team here! They are…read moreextremely professional and notably compassionate. I notice that the low star reviews from this practice are from a time before Dr. Galvin and her associates took over. If this office were to be reviewed only based on the current team, it'd certainly be a 5 star dental practice!

Had very good experience at this dental office which is opened with 2 new dentists. Staff is very…read morefriendly and efficient. Dr Katie pulled my tooth and was very gentle, afterward I had no pain or swelling. Highly recommended!